Hosted PBX & SIP Trunking Platform

The leading hosted VoIP and SIP trunk cloud provider

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Why Hosted PBX?

Quality. Capability. Value.

Most industry experts agree that the end is near for the business phone closet.

It's time for your business to partner with a Hosted PBX and VoIP provider who has the experience necessary to make you sound great, while enabling your business to take advantage of the capabilities and cost savings of business quality VoIP. So finding a provider who knows how to deliver the highest quality voice over a data network is key…..

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Why Hosted PBX?

You'll find no shortage of providers who say they do VoIP, or providers who resell a shrink wrapped Hosted PBX software package, but buyer beware. Not all Hosted PBX and VoIP providers are alike. If they lead with "fit your business into my system," or low prices and a narrow feature set as their value proposition, you should run scared.

Leading with quality and capabilities before cost savings is better for your business, and is a time-tested model for success. With all that said, Our pricing is extremely competitive, and our customers can attest to the great value that we deliver every day.

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The market is REALLY BIG!

Hosted PBX, VoIP & SIP trunking is growing rapidly VoIP to see 79% penetration in 3 years IP communications is on the rise in the US with 221m of

562m taking advantage of VoIP subscriptions from cable, traditional telco’s or VoIP providers as of 12/2011

100 million mobile VoIP users by 2012

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In-Stat, FierceTelecom,and Jupiter Research

And growing by all accounts…

Carrier A

Carrier A

Carrier B

Carrier B

Carrier C

Carrier C

PSTN (SIP and/or TDM)PSTN (SIP and/or TDM)

How hosted VoIP works…Cost reduction is driving the VoIP transformation, but quality, reliability, compelling features, and ease of use builds lasting relationships!

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ISP

Peers

ISP

Peers

Public or Private IP

Our Hosted VoIP Platform

XIP / Broadband

IP / Broadband (T1, Enet)

FiOS, Cable, DSL

Hosted PBX& VoIP

SIP Trunking

Mobile Workers

Virtual Offices

Eliminate premise based phone closets with hosted PBX & VoIP

(Shared or Dedicated)

N+1

Software Platform & Technology

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Our Platform & Software SBC Server 2

Feature Server(s)

Media Server 1

Media Server 2

N+1SIPT Server(s)

X

Hosted PBX-VoIP

SIP Trunking

Mobile Workers

Public or Private IP

PSTN(SIP)

Our software enables clustering & commoditization of 3rd party technologies for improved ease of use, management and scalability.

SBC Server 1

• Primary Facility is 401 North Broad St in Philly (SunGuard’s Facility).

• Secondary Facility is Rackspace in Dallas, TX.

• Software is backed-up nightly on Amazon’s EC-2 platform.

Broadband (T1, Enet etc..)

Broadband (T1, Enet etc..)

Broadband (FiO

S, Cable, D

SL)

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Solution: Hosted VoIP Software and Network Services

Software as a Service (“SaaS”) Multi-tenant hosted PBX, VoIP, SIP trunk, UC

Software Designed for all size telecom customers Carrier class, scalable, cost effective platform Feature complete (very few options are

needed)

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Cost effective hosted PBX, VoIP, SIP trunking and unified communication services in the cloud!

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Feature Set Detailed Call Accounting

Conference Room/Bridge

Find Me/Follow Me

Music on hold

Unlimited Auto Attendants

Unlimited Ring Groups

Unlimited Voicemail

Advanced Call Routing

“Virtual” Cloud Extensions

Administrative and end-user portal

Voicemail to Email/SMS

Caller ID/CNAM

Broadcast Voicemail

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Feature Set SIP Trunks & “Enhanced” SIP

Trunks

ACD - unlimited agents, queues

Listen live/whisper live

Cloud Based Call Recording

Standard phone features, e.g. 3 Way Calling, buddy list, redial, etc.

Inbound/Outbound Call Blocking

Lifetime Software Upgrades

Multiple phone and QOS support

Direct Inward Dialing

International Calling

3rd Party Application Support, e.g isymphony, Outlook integration (Outcall, IPCOM, CallingCircles)

Much more…

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Feature Set – Coming soon

Presence

API for 3rd Party Application Integration (Salesforce.com, other CRMs)

Private label Outlook Plug-in

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Feature set - Summary

Small Business Solutions

5 to 499 UsersOur small to medium size business plans offer the quality, leading-edge features, and cost savings your business needs to succeed.

Hosted PBX and VoIP

SIP Trunking

Mobilility Solutions

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Small Business Solutions

Unlimited Extension Plan

Starting for less than $35/month.

For smaller offices with 5 to 10+ phones or users, Unlimited Extension plan is just right. It's cost effective, includes all the same features as our larger plans, and fully upgradable.

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Small Business Solutions

Business Plans with Shared or Unlimited Usage

Perfect for companies that have outgrown the "pay per device" model, and who want all the benefits of Hosted PBX and VoIP, at the lowest price possible. Have extra phones in conference rooms, in empty cubes, or at home?

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Small Business SolutionsSIP Trunking

Want to get more out of the PBX you already own? Add Our SIP trunking and start taking advantage of the business continuity and cost savings VoIP. Our Enhanced SIP Trunk services even include built-in disaster recovery features like a backup PBX in the cloud.

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PBX 1

PBX2

Hosted Platform

Enterprise Ready Solutions 500+ Users For businesses with 500 or

more employees, and one or multiple locations, Our Enterprise solutions are just what you need to begin the VoIP transformation process.

Whether you are planning a full scale implementation, or you want to simply turn up offices or users in a phased approach. We offer both hosted and installed (software) solutions, as well as fully managed or a-la-cart solutions to meet your exact requirements.

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Enterprise Ready Solutions

Sample services:

Hosted PBX Server

Enterprise VoIP Solutions

Enterprise Pooled SIP Trunking

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Enterprise Ready Solutions

Enterprise Hosted PBX & VoIP Dedicated Servers

For larger customers with unique or custom requirements, we offer a carrier class, scalable, and inherently redundant enterprise dedicated server solution that costs way less than alternative hosted solutions.

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Enterprise Ready Solutions

Our services can be mixed and matched to meet your requirements. For instance, you can deploy SIP Trunking into existing PBX equipment for some offices, while offering others full Hosted PBX and VoIP services.

We can even help with multi-division and franchise implementations where each division or franchise operates its own profit center. The possibilities are endless, and really cost effective.

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Phones Supported

Polycom (preferred for HD quality and up time)

Aastra

SNOM

Cisco

SoftPhone(s) - (CounterPoint, EyeBeam, etc.)

BYOD

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Premium Features

We offer several Premium features Call Center Conference Center Call Recording

• Requires a dedicated server per customer

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Call Center

Unlimited number of call Queues

Unlimited number of ACD Agents

Full suite of web-based historical metrics reports

Real time web-based queue/agent status report, refreshes every 30 seconds or anytime the browser refresh button is pressed.

Agent status on LCD display of agent’s phone (Phone dependency

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Call Recording

Available on dedicated PBX server only

Ability to record: Inbound calls to an extension, outbound calls from an extension Inbound calls to a DID Inbound calls to a Call Center Queue

Full control of file naming

Files can be accessed via our web interface and/or transferred to customer’s FTP site nightly automatically

Maximum of 20 calls recorded concurrently

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Conference Calling Center

Virtually Unlimited Conference “Rooms” $

Practically Unlimited Internal Attendees (Broadband usage only)

External Attendees (Call Paths Availability & Usage)

Ability to Password Protect

Full Control over Routing (DID, Auto Attendant, etc.)

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QoS Routers Supported

EdgeMarc

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Why Us?

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QUALITYWe realize that quality means business.

By delivering the highest quality service, we help your business sound great and to grow and succeed without worrying about your communication systems. Our quality focus has earned us an industry leading customer retention rate, many customer referrals, and many other business and financial benefits. All of which we invest right back into the business in order to earn your long-term trust. 

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Why Us?

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CAPABILITYWe only use state of the art technologies and service providers, so your business is backed by the best-of-the-best the industry has to offer. We utilize major upstream providers like Paetec and Verizon (among others), and we pay a premium for our network infrastructure and IP connectivity to deliver the best capabilities of any competing provider.

We run our own Network Operation Centers (NOC) and Points of Presence (POP), and designed and developed our own customer portal software so that we can deliver the features and functions to help your business compete favorably.

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Why Us?

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VALUE

While our focus is first on quality and capability, we also understand the need to offer competitive pricing. Every business demands the most value for the money, and we are unwaveringly focused on delivering the best value for our customers.

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Why Us?

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Our Employees Make the DifferenceAlso worth mentioning is that we focus on recruiting only the best and brightest employees to service your account.

From sales, to provisioning, customer care, engineering and accounting, all of us here are focused on one thing –

Delivering quality, capability and value that creates a foundation of a long-term relationship with you, our valued customer.

Wrap Up - Q&A

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