1

Hosted voice self-service for India

- connecting life with IT

2

agenda

Motivation factor

Prospective Segment

– Education– Agriculture– Stock (money) Exchange– Commodities Exchange– Utilities– Healthcare– Job– Real Estate

3

Motivation factor in India for voice self-service (IVR)

People needs – base for business opportunity

1028.7 millions population in India (as per 2001 census)

– 70% stays in rural area– 30% stays in approx 200 cities

Increasing Tele-density

– 384.79 million (December 2008)– Approx 10.66 million addition – every year

Rural and mid-urban India is a big opportunity

– MNCs are foraying into India's rural markets– Access to necessity information are the needs of the day– 3G network reached to rural area and emerging as a base

4

Education

Needs of self-service

Get exam results and marks

Get college details for admission

Get admission application status

Prospective customers

Govt. Universities

Business Schools

CBSE, ICSE

IGNOU

5

Agriculture

Needs of self-service

Get weather forecast

Season crop advice

Crop availability

Contact field officer

Prospective customers

State Govt. (dept of Agriculture)

6

Stock (money) Exchange

Needs of self-service

Get market price of stock

Buy and sell stocks

Get online tips for buy and sell

Request for Quote

Prospective Customer

National Stock Exchange (NSE)

Bombay Stock Exchange (BSE)

Stock Market Brokers like ShareKhan, etc

7

Commodities Exchange

Needs of self-service

Get market price of commodities

Get buy and sell location

Get buy and sell advice

Prospective Customer

Multi Commodities Exchange

APMC – Agriculture Marketing Board

8

Utilities

Needs of self-service

Customer Surveys

Package tracking

Household Service Request

Prospective customers

Small Enterprises

Courier Agencies

Cooking GAS Agencies

9

Healthcare

Needs of self-service

Get availability of doctor for a new appointment

hospital address, room rent, medi-claim option details

Scheduled vaccination alert.

Proactive post-discharge patient follow-up

Telemedicine Prospective customers

Private hospitals

Govt. hospitals

Health Clinics

10

Job

Needs of self-service

Get new job availability

Apply for job by phone

Job Application status

Contact job consultants

Prospective customers

Job portals

Job Consultancy Agencies

Employment Board

11

Real Estate

Needs of self-service

Get availability and rate

Get builder details

Get consultant details

Prospective customers

Real Estate Agencies

Real Estate Builders

12

Thank you