voice documentation for legal services
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Voice Documentation for Legal Services. Talkument™ Client Interaction & Billing Management Solution. Legal Services: Key Concerns. For legal firms, client communications translate to billable hours—every phone call can generate potential revenue - PowerPoint PPT PresentationTRANSCRIPT
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Talkument™ Client Interaction & Billing Management Solution
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Legal Services: Key ConcernsFor legal firms, client communications translate to billable
hours—every phone call can generate potential revenueAccurate client billing requires reliable call tracking and
reviewing capabilitiesEffective collaboration across the organization is vital to
firm image and client satisfactionEvidentiary call recordings must be securely stored and
easily accessibleConverting from paper-based to electronic records has
greatly benefited law firms—but what about phone-based interactions?
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The Talkument SolutionCaptures an accurate
historical record of all communications
Provides firm staff with the ability to store, organize, annotate and share phone conversations
Use voice documents to verify details, share information and collaborate with others
Intended for all phone users across the organization
PBX
LANPSTN
Talkument Client User Talkument Client User
Administrative Staff Paralegal Staff
Talkument Client User
Attorneys
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Why Voice Documentation?Productivity!Share information more quicklyShare all information, not just a summaryEliminate time required to transcribeReview a document instead of repeating a
conversation when verifying detailsEasily share call records between offices or facilitiesImprove relationships by focusing on client
interactions instead of note taking and archival
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Why Voice Documentation?Accuracy!Document important oral agreements, authorizations and
evidentiary recordingsEnsure precise client invoicing for all billable phone
activities and resolve billing disputesCapture the full communication, tone of voice, pauses
and allSeamlessly transfer the exact conversation, not just a
paraphraseVerify exactly what was said and by whomEliminate uncertainty and miscommunication
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Why Voice Documentation?Security!Highlight only the portions of a call which should be
shared with othersMaintain call recording confidentiality through password
secured access to user personal archivesPortable Voice Document (PVD) technology centrally
controls voice document while making it securely accessible over data networks
Voice document is never transferred – only streamed using encryption – with access rights set to expire after a designated period of time
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Manage Billing Disputes
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Resolve Miscommunication Errors
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Document Verbal Agreements
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Tracking Billable Phone Activities
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Talkument: Powerful, Yet Simple A telecom appliance Talkument fits seamlessly into many existing communication networks Three models to serve the Legal Services industry
Talkument Small Office 20 VoIP Phones
Talkument Small Office Analog 8 analog CO lines or 20 VoIP Phones
Talkument 2 T1/PRI or 48 VoIP Phones
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Talkument ConsoleOrganizationDrag & drop foldersSearch foldersCustom List ViewPVD preview pane
PVD = Portable Voice Document
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PVD ViewerTitleParticipantsTransitionsHighlightsComments
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Appear / Hide when calls are presentTag calls with informationUse tags for document searchingView tags in voice document
Call Tagging
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SharingShare link, not a fileShare with existing usersShare with external contacts
Include a share expirationPrivate sharingRead/write sharing
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SecurityUsers access only
authorized documents
Authorization down to call segments
Playback is encrypted
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Talkument Summary
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