vocalcom cloud contact center for salesforce
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The ONLY NATIVESalesforce CTI solution
One unique environment to manage interactions and drive Customer Experience
+41%Productivity
+25%Customer satisfaction
+34%Sales acceleration
Get a DEMO and setup a TRIAL
Intelligent OMNICHANNEL routing with Realtime reporting
Leverage your existing Salesforce knowledge
Manage EVERYTHING within Salesforce, no 2nd app
OEM Salesforce Partner since 2012
Why NATIVE is better !
Connector Mode Native Mode
Administration
The customer is required to use PABX/Call Centre applications and Salesforce managers for administration.
All administration is completed within Salesforce.
Reporting
Multiple reporting applications are required, including the PABX/Call Centre application.
All reporting functions and data is completed and stored within Salesforce.
Database Integration
Computer Technology Integration (CTI) is required, which increases the complexity of the solution and needs ongoing development to function.
The only APP that sets up automatically database integration and SF tools usage (process building, workflow, dashboards...)reducing deployment time and complexity.
Routing information, Channel Control & IVR
True OMNI-Channel routing is only possible if you deliver all media types to the PABX/Call Centre platform.IVR requires backend maintenance. 360° customer view is puzzled.
IVR is pre-integrated with all Salesforce objects, allowing users to easily access and look up information. All routing including Voice and channel control are made within Salesforce.
Customer Success Stories :“Great product, makes agent experience quick and simple,
increase productivity & reduce average handling times”
AustralianCredit and Finance
www.vocalcom.com
How it works
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