vnsg fg personeel 20110531 - euhreka workspace northgatearinso
DESCRIPTION
Nieuwe intuïtieve web-based gebruikers interface bovenop SAP HCM. Kan gebruikt worden als vervanger van de traditionele SAP user-interfaces en bevordert het gebruik van selfservice functionaliteiten.TRANSCRIPT
![Page 1: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/1.jpg)
A Guide to Improving the Usability of
HR and Employee Self-Service
Tonke Hulshuizen & Inna Wahlberg
VNSG Focusgroep Personeel 31 mei 2011
![Page 2: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/2.jpg)
NorthgateArinso, bij ons draait alles om HR
2
![Page 3: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/3.jpg)
NorthgateArinso
• Organisatie
– 8000 medewerkers in 30+ landen
– 3000 SAP HCM consultants wereldwijd
– 400 medewerkers in Nederland
– 150 SAP HCM consultants in Nederland
• Track record SAP HCM implementaties
– Sterke focus op SAP HCM (sinds 1994)
– 1000 SAP HCM implementaties over
68 landen projecten
– SAP HCM als fundament voor euHReka
3
![Page 4: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/4.jpg)
euHReka, 5 key functionality areas
4
![Page 5: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/5.jpg)
euHReka Workspace
Accessible via a single Web2.0 interface (euHReka Workspace), euHReka combines the management of HR processes (SAP HCM)
with service center (euHReka SCM), knowledge and document management (euHReka ECM).
euHReka Workspace (EWS)Intuitive Web 2.0 user experience
For employees, managers, and HR staff
Interact with preconfigured HR system
euHReka SCMService Center Management
tool supporting case
management via phone,
email, kiosk
euHReka ECMEmbedding Document &
Knowledge Management
contextual navigation
5
![Page 6: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/6.jpg)
100% self service adoption
6
![Page 7: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/7.jpg)
100% self service adoption?
7
![Page 8: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/8.jpg)
SAP HCM Roadmap
8
![Page 9: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/9.jpg)
Self-Service Benefits
Self-service implementations change the service delivery model by reducing transactional complexity and improve five variables that affect employee and organizational value:
1. HR effectiveness & availability
2. Faster transactions
3. Data quality & accuracy
4. Cost
5. HR productivity
9
![Page 10: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/10.jpg)
Benefit #1: Increased HR effectiveness
10
![Page 11: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/11.jpg)
Benefits #2 through #4
• Benefit #2: Faster transactions
- dramatic reduction of transaction time
- applicable to managers, employees and HR
- instant transaction processing and confirmation
• Benefit #3: Higher data accuracy & quality
- eliminate need for data reentry by HR or HR service center
- employees have higher sensitivity to mistakes (DOB, spelling, etc.)
– Benefit #4: High ROI for common transactions
- cross-industry average for high volume offline HR transaction: 12 EUR
- average cost reduction of 50% thanks to self service
11
![Page 12: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/12.jpg)
Benefit #5: Increased productivity
- Instant transaction processing
- Instant confirmation & feedback
- Decentralized data input
- ‘Always on’: available at all times
- ‘Everywhere’: homeworkers, remote offices, travel constraints
- Streamlined employee onboarding
What if you could achieve a 2% productivity gain?
Assume an organization of 1,000 employees with an average employee cost of $40,000/year. Annual labor cost = 40 million dollars.
2% increase in productivity means an effective return of ~0,8 MEUR/year.
12
![Page 13: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/13.jpg)
Policies & forms
- HR Policy documents- Employee handbooks- Standard HR
procedures- Links to forms- HR checklists - Q&A documents
Simple high-volume transactions
- end-to-end online transactions
- Immediate feedback (no approval)
- Basic information: remuneration statements for employees, compensation and organizational data for managers, and reports for HR
Complex transactions
- Complex transactions that require collaboration
- Multiple roles : transactions originate with employees or managers, reviewed by HR, and can ultimately be processed by an administrator or service center.
- Examples include promotions, transfers, salary changes, and terminations.
Understanding HR transactions
• 3 key areas of HR transactions
13
![Page 14: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/14.jpg)
66% of WFA tasks can be automated
Transactions (%)
No e-HR With e-HR
14
![Page 15: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/15.jpg)
4 Key elements of successful Self Service
1. Solution intuitiveness and ergonomic user interfaces
2. Flexible and adaptable process engine
– Flexible to reflect your current process (including different populations)
– Adaptable (e.g. process change)
3. One single place for business logic and data
– Lower TCO
– Cross-process integration
4. Future proof technology
15
![Page 16: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/16.jpg)
Copyright NorthgateArinso. All rights reserved.
• Google- -style user interface
alternative for SAP ERP HCM
• 100% browser-based
• User interaction researched by
academics
• Scalable and fast response time
(AJAX)
• Fewer clicks with role and context
based navigation
• Integration with service center
technology and knowledge
management
• Multi-country and multi-lingual
• Preconfigured processes and workflows
• Powered by SAP ERP HCM
• Deployed OnPremise or OnDemand
User experience
![Page 17: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/17.jpg)
Simple Navigation
ContextualNavigation& SelectionwithineuHReka workspace
Contextual Info retrieved from KM
Contextual Help retrieved from KM
Personal Employee documents retrievedfrom DM
WEBUser Interface
Sends mail to HRW / creates Ticket
Contextual Actions
17
![Page 18: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/18.jpg)
Reskinning Charting
18
![Page 19: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/19.jpg)
org unit
job
cost center
manager
Reskinning Organizational Management
19
![Page 20: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/20.jpg)
Reskinning Appraisals
20
![Page 21: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/21.jpg)
Reskinning Job profile matchup
21
![Page 22: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/22.jpg)
Reskinning Forms
22
![Page 23: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/23.jpg)
Reskinning Time
23
![Page 24: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/24.jpg)
Reskinning Compensation
24
![Page 25: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/25.jpg)
Reskinning Learning administration
25
![Page 26: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/26.jpg)
Fully Web Based
Available for all users
Reskinning Document management
26
![Page 27: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/27.jpg)
Reskinning Document scanning
27
![Page 28: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/28.jpg)
10 Best Practices for Self Service
1. Develop a Self Service strategy, set objectives and get senior management support
2. Ensure optimal collaboration and accountability from HR and IT
3. Align expectations using mock-ups before starting development
4. Select an experienced service provider
5. Start with quick wins and high-frequent processes
6. Spend lots of time on internal communication
7. Make your go-live a splash
8. Anticipate to rapid enhancements following go-live
9. Measure impact against objectives and business case
10. Aim for 100% self service adoption
28
![Page 29: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/29.jpg)
Customers who choose euHReka Workspace
2929
![Page 30: VNSG FG Personeel 20110531 - euHReka Workspace NorthgateArinso](https://reader035.vdocuments.site/reader035/viewer/2022081717/556179e1d8b42a98268b4e3e/html5/thumbnails/30.jpg)
30
http://www.twitter.com/NGA_NL http://www.youtube.com/user/NorthgateArinso