vmworld 2013: create a key metrics-based actionable roadmap to deliver it as a service

Create a Key Metrics-based Actionable Roadmap to

Deliver IT as a Service

Enrico Boverino, VMware

Rodolfo Rotondo, VMware

OPT5314

#OPT5314

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Agenda

The era of IT Transformation to innovate the business

VMware Advisory Services analysis framework

Examples of maturity by industry

Analysis and Actionable Roadmap

Summary

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The era of IT Transformation to

innovate the business

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One Direction: IT as a Service for Business Value

IT as a Service is a new delivery model for infrastructure &

middleware services based on end-user self-service capabilities

and a pay-as-you-go costing model.

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IT as a Service Transformation

Establishing key measurements to

understand:

• Where am I compared to my competition?

• Where am I headed and how is my progress?

• What initiative should I work on first?

• What’s the value to the business and users?

Define a Transformation roadmap

leveraging the latest technologies

Support management decisions on

investments and IT Strategy

Source : Gartner

Source : Web – disneyclips.com

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VMware Advisory Services analysis

framework

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High impact of our model on key benefits

Efficiency

Dramatically Lower Costs

to redirect investment into

value-add opportunities

Agility

Enable Flexible, Agile, IT

Service Delivery to meet

the needs of the business

Reliability

Reduce the Complexity

to simplify operations

and maintenance

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KPIs breakdown and focus areas

% Self-Service/Service Catalog Requests

% Workloads offloaded to Hybrid Cloud

Applications Provisioning & Configuration

Automated Infrastructure Provisioning

AGILITY - TIME

% Workload with Scaling & Predictive Capacity

% of Tier 1 Applications Virtualized

% of Network Virtualized

% of Storage Virtualized

% of Total Servers Virtualized

EFFICIENCY - COSTS

% Automation in Chargeback/Showback process

Proactivity in Analytics & Policy Management

% Embedded Security & Access Configuration

% Workload in High Trust Computing (HA, DR)

RELIABILITY - SLA

• Revenue by LoB

• Time to Market

• Market Share

• # Items Manufactured

• # Incident Reduction

• # Claims Processed

• SLA Violation

• Security breaches

• Customer Satisfaction

• Costs per User

• Costs of Computing

• Hardware Capex

• Costs of Rework

AU

TO

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To Business Benefits From IT

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0% 20% 40% 60% 80% 100%







% Embedded Security & Access Configurations




Application Provisioning & Configuration

% Workload offloaded to Hybrid Cloud

% Self Service/Standard Catalog Requests

TO BE AS IS

Personalized SDDC Dashboard – TO BE desired state

Effic

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Detailed SDDC Dashboard Virtualization description

SDDC Measurable Areas Description

% Workload with Scaling & Predictive Capacity This metric measures the percentage of workload

governed by automated scalability and capacity planning


This metric measures the degree of virtualization in place

for Tier 1 production applications across the App stack

(web, app server, DB, OS)

% of Network Virtualized This metric measures the degree to which network

infrastructure is virtualized within the SDDC platform


This metric measures the maturity of storage

virtualization and storage related, policy based

deployment of workloads

% of Total Servers Virtualized This metric measures the level of Server x86 virtualized

vs the overall number of x86 physical servers

Efficiency Reliability Agility

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Detailed SDDC Dashboard Operations description


% automation in Chargeback/Showback

This metric measures the maturity of the Chargeback

and SLM aptitude and implementation to provide and

effectively manage Services with understanding of their

full costs


This metric measures the automation built in analytics

engine that would provide historical trending analysis for

all IT services to enable Ops to proactively analyze the

production environment.

% Embedded Security & Access Configuration This metric represents the level of Security controls and

policies embedded in the virtual platform


This metric measures the percentage of virtual

workloads and applications protected by software and

virtualization HA and DR


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Detailed SDDC Dashboard Automation description


% Self-Service/Service Catalog Requests

This metric measures the maturity of the self service

aptitude and implementation to provide and effectively

manage user requests through a self service catalog.

% Workloads offloaded to Hybrid Cloud This metric measures the maturity to use and govern

public compute to create Hybrid IT environment

Applications Provisioning & Configuration

This metric defines the process to provision applications

and pre-configured stacks to ensure the highest levels of

consistent performance and agility in delivery


This metric measures the maturity to provision new

compute resources and de-provision on-demand in order

to meet the needs of the organization.


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ITaaS Reference Model O

rganiz

ation

Opera

tion

s M

an

ag

em

en

t

Software Defined

Storage

End User Computing

Self-Service, Service Automation

Physical Infrastructure

Virtualization

IT B

usin

ess M

an

ag

em

ent Cloud Infrastructure

Exte

nsib

ility

AP

Is, O

rch

estra

tion

Software Defined

Networking Software Defined

Security Software Defined

Availability

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Examples of maturity by industry

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Some KPIs measured in different industries

Server virtualization with

embedded HA, fault tolerance

and scalability

Service Catalog and true Self

Service of infrastructure and

application stacks

Desktop Virtualization and

Application isolation

Banking

Public sector

Banking

Public sector

Banking

Public Sector

Peer

Best Now

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General Considerations for Industries

There is not “One Size fits all” approach

• Organizations improve key KPIs at their own pace and sequence

Infrastructure Virtualization is a solid base for all

• Beyond Servers, all looking for next big area of saving (Network, Storage, etc)

Self Service (more than Automation) has impact beyond

technology

• Identify new organization models to capitalize on skills and resources

End User Computing is not only Desktop Virtualization

• User profiling and choice of best platform for productivity while lowering costs

of management

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Analysis and Actionable Roadmap

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0% 20% 40% 60% 80% 100%







% Embedded Security & Access Configurations




Application Provisioning & Configuration

% Workload offloaded to Hybrid Cloud

% Self Service/Standard Catalog Requests

TO BE AS IS

Personalized SDDC Dashboard – TO BE desired state

Effic

ien

cy Q

ua

lity A

gili

ty

VIR

TU

ALIZ

AT

ION

– O

PE

RA

TIO

NS

- A

UT

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ION

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Improve Efficiency SDDC KPI – % Network Virtualization

17%

12%

28%

37%

6%

Savings Contribution

Servers

Storage

Networking

Labor

Other

Making improvements in the percentage of network virtualized

has a huge impact on costs efficiency and agility

* VMware SDDC study on Large Financial Organization

How to improve the KPI

Substantial deployment of

distributed virtual switches (L2)

Virtualize L3-L7 network services

to improve granular policy based

automation.

Implement security policies on

granular micro zones managed

by distributed virtual firewall

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Improve Reliability SDDC KPI – Proactivity in Analytics & Policy

Making improvements in proactive analysis and pre defined

policies have a huge impact on service reliability

How to improve the KPIs

Leverage integrated

management capabilities to

control the overall health, risks

and performance of Services

Enforce standard Configurations

and compliance to reduce admin

time, error rates and audit time.

Proactive Support: automate and

schedule maintenance as

opposed to ticket-triggered ops

http://www.vmware.com/files/pdf/cloud-journey/vmware-journey-

ITaaS-customer-survey.pdf

http://www.vmware.com/files/pdf/cloud-journey/vmware-journey-ITaaS-customer-survey.pdf











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Improve Agility SDDC KPI – % Self-Service/Service Catalog Requests

Making improvements in the level of self-service ability

represents an opportunity to increase agility in the enterprise.

http://www.vmware.com/files/pdf/VMware_IT_Automated_SDLC_

Provisioning_Private_Cloud.pdf

How to improve the KPI

Create App and Ops teams

collaboration to define a standard

Service Catalog to drive usage

and improvements

Secure User access and usage

of self-provisioned and multi

tenant compute

Automate through policies to

reduce “waiting time” during

orchestrated processes

http://www.vmware.com/files/pdf/VMware_IT_Automated_SDLC_Provisioning_Private_Cloud.pdf



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Actionable Roadmap

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Summary

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Takeaways

Meet us: VMware Accelerate Advisory Services @VMworld

Demo Grounds Location – "Solutions Exchange” – GS2

Evaluate Your Software-Defined Data Center Benchmarks

The technology to enable ITaaS delivery is ready, now

Understanding your starting point and tracking your performance

is a key requirement for your success

The ability to identify, measure and communicate metrics is

essential

Define architectures and actionable plan is fundamental for

transformational initiative execution

THANK YOU

vmworld 2013: create a key metrics-based actionable roadmap to deliver it as a service

Technology