VIVA Bahrain Case Study:E2E Wholesale Business Automation with 360° Operations Insight

Protecting Cash-flow, Partnerships &New Revenue Streams

VIVA Bahrain launched commercial services in March 2010, with the aim of transforming the telecommunications landscape in the Kingdom of Bahrain. Backed by unrivalled experience, knowledge and vision, VIVA has experienced phenomenal growth in its six years of operations and continues to perform exceptionally well.Since entering Bahrain’s telecom market, VIVA has become the leader in hub/refile business. A�er successfully testing and showcasing its 4G/LTE network in early 2012, VIVA took leadership in 4G/LTE services to its customers and in-bound roamers.As a fully owned subsidiary of the Saudi Telecommunications Company (STC), VIVA Bahrain significantly contributes to STC’s overall wholesale business through its partnership with TATA, British Telecom (BT), BICS and many others.

About VIVA Bahrain

VIVA Bahrain’s wholesale business has grown rapidly over the past six years of business. This quick growth along with new market demands put strain on their wholesale legacy solution. The wholesale team at VIVA Bahrain needed a new so�ware solution with expanded capabilities to:

What was the challenge?

Automated processing of all rate sheets regardless of format, breakout, with A-Num, A-Z …

Received & Re-negotiated rates and rate-sheets consistency

Flexible margin control/definition (auto-system or manual)

Automate creation of routing orders based on LCR, QoS, tra�ic, IN-route and commitments

Invoice creation with configurable Invoice template and Invoice items flexibility

Rating support for diversified charging types & discount options enabling broader Agreement

terms & new revenue streams

Automate Supplier’s invoice control (reconciliation), regardless of the received Invoices format

(PDF, paper scan), Invoice template & Invoice item’s breakout

Disputable data control/recognition (rate, currency, volume, commitment’s item)

Consistency of Invoices, Disputes, Adjustments, Credit/debit notes

Revenue-expense reporting enabled for multidimensional analytics (cubes)

Threshold & Rule based control with event based alarms and notifications (email & SMS)

Scheduled & Rule-based system’s tasks execution e.g. re-routing, auto-order etc.

Workflow driven automation, flexible to VIVA’s business processes and specifics

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ZIRA Case Study Wholesale VIVA Bahrain

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ZIRA Case Study Wholesale VIVA Bahrain

VIVA began their search for a solution to increase business operational e�iciency, reduce manual operations and errors, decrease time to market, safely introduce new revenue opportunities, protect their partnerships and improve cash-flow forecast. The uniqueness of ZIRA’s Wholesale Business Revenue management (WBRM) so�ware solution addressing VIVA’s needs along with strong references from ZIRA’s customers ultimately convinced VIVA Bahrain to select ZIRA WBRM 6.0, i.e. the ZIRA Trading & Routing (TRM) and ZIRA Rating & Billing (ICB) modules to replace their legacy systems.

ZIRA commitment to VIVA’s tight deadlines of in total 4-6 months from the Contract execution to Ready-for-Production and first parallel run of fully implemented and integrated ZIRA system into VIVA landscape, additionally proved ZIRA’s dedication to VIVA’s best interest on mutual satisfaction. Also thanks to agility and timely support of VIVA Bahrain teams the project was successfully completed within the agreed timeline and budget.

As soon as the ZIRA WBRM so�ware solution was in place, VIVA Bahrain saw immediate improvements in flexibility and e�iciencies of handling rate sheets, routing orders, tra�ic & commitments control as well as automate Supplier’s invoices management (load, items breakout, validation, reconciliation, disputable items recognition) regardless of the received Invoice format, template and items breakout.

Driving Business Growth with E�iciency and Flexibility

ZIRA WBRM solution proved to overcome the limitations of VIVA’s legacy system, by automating the manual work of VIVA Bahrain’s Wholesale Business & Operations sta�, and enabling rule-based control of commitments and tra�ic attributes as well as the business realizations insight for user analysis. The system reduces the manual work by ~70%, resulting in an overall increase in VIVA Bahrain’s operational e�iciency. The remaining manual work is user’s enablement for ad-hoc preview or change of system’s recommendations, rules, or system’s scheduled tasks and processes, or user’s data analysis.ZIRA WBRM solution benefits and values delivered for VIVA’s wholesale business operations are:

Results

Automate Rate Sheet Management, i.e. rate sheets load (email), conversion, validation and

mapping to the system’s referent breakout

Ease of comparing rates from di�erent Supplier’s regardless of their rate sheets types (A-Z,

multiple rates per destination, Origin based Rates etc.), templates and breakouts

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ZIRA Case Study Wholesale VIVA Bahrain

Highlighting optimal tra�ic routes with user determined number of choices, upon system’s QoS

& tra�ic parameters readings, and agreement commitments (per Destination or Supplier)

Agreement & RS based (rates, commitments, discounts, A-number …) tra�ic rating/re-rating

Flexible Billing Periods Management (open, closed, back-in-time) & Invoicing (tra�ic & RCs)

Flexible Invoice/Statements creation, i.e. templates, itemized invoice, adjustments …

Fully automate Supplier’s Invoice Management, i.e. Supplier’s invoice load (e.g. paper scan or

PDF), Image recognition/conversion, template and invoice items validation, and mapping to

system’s reference breakout for accurate itemized reconciliation and detailed presentation of

the reconciliation results & disputable items

Workflow driven automation of system processes and data control for secured data consistency

System control of disputable data (sent or received) through the dispute resolutions

Consistent linking open/closed disputes and related Statements (Invoice, Credit/Debit notes)

360° view of VIVA Bahrain’s wholesale business and partner’s behavior, i.e. commitments

fulfillments, disputes and profitability

24/7 System’s monitoring, control, alarms and notifications with possibility of automate actions

(e.g. rerouting upon rules or thresholds events etc.)

Commitments (i.e. Hubbing, SWAP, SLA …) & Profit control (i.e. revenue-expense report) with

automate data update/refresh and multidimensional analysis enablement

Why did VIVA Bahrain Choose ZIRA?

ZIRA WBRM reduces manual work, human overloads and errors that come with it, along with simplifying complex processes to allow VIVA Bahrain Business and Operations sta� to focus on their core business. It also enables user’s ad-hoc interference e.g. user’s approval upon system’s recommendation or user’s need to override a rule, recommendation or scheduled task.

01 Workflow Driven Automation

ZIRA WBRM automated control of commitments (QoS, SWAP, SLA etc.) and tra�ic parameters including comprehensive rating/rerating capabilities enables VIVA to safely enter more complex agreements (e.g. diverse o�ers, rates, QoS or A-Num based rates, discount plans etc.) with high confidence. It also enables VIVA to timely distinguish profitable products and destinations from less e�ective and faster seize new business and revenue opportunities.

02 Timely Seize & Safely Enter New Revenue Opportunities

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ZIRA Case Study Wholesale VIVA Bahrain

ZIRA WBRM automatically process (load, breakout, validate, reconcile) received partner’s Invoices for accurate determination of just dispute per disputable items enabling faster dispute resolution for improved cash-flow forecast. It consistently traces and links all statements (invoices, credit/debit notes) and corresponding open/closed disputes enabling user with an accurate profitability awareness.

03 Invoice & Dispute Management Accuracy and Consistency

ZIRA WBRM delivers full insight into partner behaviors such as commitment fulfilment (QoS, TT …), invoicing & disputes characteristics for protection and improvement of profitable partnerships.

04 Partnerships Protection

ZIRA’s service excellence reflects through dedicated expert’s availability for VIVA’s team maximum comfortable utilization of ZIRA WBRM capabilities on mutual satisfaction.

05 Dedicated Experts Support

For over 20 years, ZIRA has been a leading vendor of innovative BSS solutions for customer, revenue and risk management covering the full order to cash process for retail and wholesale businesses. Being preferred or strategic partner-vendor to 50+ telecommunication operators across 26 countries, ZIRA implements automate and flexibly modular so�ware solutions for real-time business operations shortening TTM while protecting legacy investments, and addressing customers’ unique needs. Their personalized approach provides customers with agility to meet market demands, improved insight of customers and business operations and increased e�iciencies of business processes and systems. Customer trust, a commitment to exceptionally short delivery time and an innovative approach to delivery of so�ware solutions are what ZIRA is well known for.

For more information, visit: www.zira.com.ba

About ZIRA

Fra Anđela Zvizdovića 1UNITIC Tower A/571000 SarajevoBosnia & HerzegovinaPhone: +387 33 296 680Email: info@zira.com.ba

ZIRA Headquarters

Azize Šaćirbegović 12471000 SarajevoBosnia & HerzegovinaPhone: +387 33 610 474Email: info@zira.com.ba

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34750 Ataşehir IstanbulTürkiyePhone: +90 216 574 25 97Email: info@zira.com.ba