visitor’s guide - memorialcare

Visitor’s Guide A complete guide to hospital facilities and their locations

General Information

Visiting Hours We welcome your visit with loved ones while they are at MemorialCare

Saddleback Medical Center. To maintain the healthiest environment possible

and to avoid infections, please ensure visitors with a fever, cough, runny

nose, sore throat or other symptoms wait until they are completely well

before visiting.

General visiting hours are between 6 am – 8 pm with varying hours for certain

units. After hours access to the hospital is restricted through the Emergency

Department. To promote infection control, and to the extent possible, no

more than two visitors should be at the patient’s bedside at any one time.

Please check with the charge nurse on the nursing unit for more specific

visiting information.

Smoking Smoking is prohibited on the entire Saddleback Medical Center campus,

including outdoor areas, grounds and parking areas.

Gift Shop The Gift Shop offers a wide variety of gifts, greeting cards, flowers, snacks, and

personal items. All proceeds go directly to Saddleback Memorial Foundation

to help provide quality health care to the community. Hours: Monday through

Friday from 9 am – 7 pm, Saturday from 9 am – 4 pm and Sunday from 10 am

– 4 pm For more information call 949.452.3426.

ATM ATMs are located on the basement level of the main hospital near the cafeteria

and in the lobby of the Medical Office Tower.

Cell Phone Charging Stations Available in the visiting waiting areas.

Interpreter Services Translation services are available for a variety of languages. Services are also

offered for the hearing impaired. Please ask a nurse if you need assistance.

Social and Spiritual Services Social workers and chaplains are available to counsel patients and families

with social, emotional and financial needs as well as provide spiritual care

and support. Please ask your nurse if you need assistance.

Physician Referral The MemorialCare Physician Referral Service offers free information about

the education and specialties of more than 3,000 physicians. Please visit

memorialcare.org/saddleback or call 1.800.MEMORIAL (1.800.636.6742)

for more information.

Concerns or Questions If there is a concern regarding patient care, please notify the charge nurse

or supervisor. A Patient Relations Coordinator can assist with problems or

concerns that have not been resolved by the charge nurse or supervisor.

To reach our Patient Relations Coordinator, please call 949.452.3929.

Our business hours are Monday - Friday, 8 am to 4 pm. Voicemails will

be returned the next business day.

Saddleback Medical Center Café Located on basement level

The Saddleback Medical Center Café offers a wide variety of hot and cold

food and beverage options. Vending machines and microwave ovens are

available 24-hours-a-day adjacent to the cafeteria. The cafeteria also offers

Starbucks coffee and a Grab & Go section, including outdoor patio seating for

your enjoyment.

Room Service Guest Meals are available for purchase for those wishing to

dine with their friend or relative during their hospital stay. We accept major

credit and debit cards.

Breakfast $8 | Lunch or Dinner $10. (Lunch or dinner includes an entrée, two sides, a beverage and dessert or fruit.)

To place an order, call 949-452-DINE (3463) between 6:45 am and 7 pm.

It is our pleasure to serve you!

Breakfast 6:45 am – 10:00 am

Grill 10:30 am – 8:30 pm

Lunch 11:00 am – 1:45 pm

Dinner 4:30 pm – 8:30 pm

Monday – Friday

Breakfast 8:45 am – 10:00 am

Lunch 11:00 am – 1:45 pm

Dinner 4:30 pm – 8:30 pm

Saturday – Sunday (Grill closed)

Important Numbers

MemorialCare is a nonprofit integrated healthcare delivery system that includes leading hospitals – Long Beach Medical Center, Miller Children’s & Women’s Hospital Long Beach, Community Medical Center Long Beach, Orange Coast Medical Center, and Saddleback Medical Center; award-winning medical groups – MemorialCare Medical Group and Greater Newport Physicians; Seaside Health Plan; and convenient outpatient health centers, imaging centers, surgical centers and dialysis centers throughout Orange and Los Angeles Counties.

Main Operator 949.837.4500 ext. 0

Patient Relations Coordinator 949.452.3929

Admitting/Registration 949.452.3545

Medical Records 949.452.7050

Patient Accounting/Billing 877.323.0043

Saddleback Medical Center Pharmacy 949.452.3706

CVS 24-hour Pharmacy 949.581.9120

Lab Corp 949.586.6590

Quest Diagnostics 949.458.1468

MemorialCare Saddleback Medical Center 24451 Health Center Drive, Laguna Hills, CA 92653 memorialcare.org/saddleback 949.837.4500

Visit memorialcare.org/saddleback to find a physician, learn about our services or explore employment opportunities.

Emergency Services • ER Registration

• Obstetrics Patients (between the hours of 8:00 pm - 6:00 am only)

Main Hospital Basement

• Cafeteria

• Conference Rooms 1-8

• Medical Records

• ATM

• Internet Café public computers

• Volunteer Services

D Cafeteria patio (outdoors)

1st floor

• Admitting/Registration

• Operating Rooms

• Surgery Waiting Area

• Blood Donor Center

• Radiology

• Radiology Waiting Area

• Cath Lab/CVOU

• Cardiology

• Recovery Room/PACU

• Pre-Op (1 East)

• Saddleback Memorial Foundation

• Senior Plus

D Atrium (indoors)

D Gift Shop

D Chapel

D Courtyard with fountain and seating area (outdoors)

D Florence Joyner “Flo Jo” statue and seating area (outdoors)

Hospital Facilities and Locations

2nd floor

• ICU

• Cardiac Telemetry (2 East)

• Care Coordination - Case management and discharge planning

• Pulmonary Function Lab

• Short Stay Unit (2 West and 2 North)

D Serenity Room (ICU)

3rd floor

• Surgical/Orthopedics/Neurology (3 East)

• Medical Oncology (3 West)

D Serenity Rooms (3 East and 3 West)

The Women’s Hospital 1st floor

• Postpartum rooms

• Lactation consulting

2nd floor

• NICU

• Labor, Delivery, Recovery, Postpartum rooms (LDRP)

• Obstetrics ORs

Taj Mahal Medical Center (Quest Diagnostics)

Saddleback Valley Medical Center (Lab Corp)

D Rest and Relaxation Areas

Medical Office Tower Basement

• The Surgical Center at Saddleback - Operating Rooms and Waiting Area

1st floor

• The Surgical Center at Saddleback - Registration

• Inpatient Pre-Admit Lab/Testing

• Outpatient Imaging

• Outpatient Pharmacy

• ATM

• Satellite Gift Shop

Floors 2-6

• Physician Offices

Heart and Wellness Center and Breast Center • Breast Center (1st floor)

• Physical Therapy/ Rehabilitation Services (1st floor)

• Transitions Boutique (2nd floor)

• Diabetes Clinic (2nd floor)

• Osteoporosis Clinic (2nd floor)

• Fitness First Gym (2nd floor)

• Cardiac Rehabilitation (2nd floor)

• Pulmonary Rehabilitation (2nd floor)

• Nutrition Counseling (2nd floor)

Cancer Institute • Radiation Oncology

• Genetic Counseling

• PET/CT Imaging

Laguna Hills Mall/Five Lagunas

MEDICAL OFFICE TOWER

Laguna Woods Village

POSTOFFICE

NOHOSPITALOR MOT PARKING

CANCER INSTITUTE ENTRANCE

WOMEN’S HOSPITALENTRANCE

TAJ MAHALMEDICALCENTER

LAB CORP

BREAST CENTER

AMBULANCE ENTRANCE

SHUTTLE HOURSMONDAY – FRIDAY

8 AM – 6 PM

Ronda Del Rossmoor

Paseo de Valencia

Paseo de Valencia

Paseo de Valencia

Calle De La Louisa Calle De La Louisa

Health Center Drive

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ER ENTRANCE

MEDICALOFFICETOWERENTRANCE

MAINHOSPITALENTRANCE

VISITOR AND PATIENT PARKING

Parking Lot Main Hospital

Medical O�ce Tower

Cancer Institute

Emergency Room Taj Mahal Medical Center

Saddleback ValleyMedical Center

Women’s Hospital

Breast CenterHeart & Wellness CenterOutpatient Rehab

Entrances

Visitor Parking

memorialcare.org/saddleback




POSTOFFICE





LAB CORP

BREAST CENTER

AMBULANCE ENTRANCE


8 AM – 6 PM

Ronda Del Rossmoor

Paseo de Valencia

Paseo de Valencia

Paseo de Valencia


Health Center Drive

Cal

le D

e La

Pla

ta

Calle

De

La P

lata

Cal

le D

e La

Mag

dal

ena

Ronda Del Rossmoor


ER ENTRANCE






Cancer Institute



Women’s Hospital


Entrances

Visitor Parking




POSTOFFICE





LAB CORP

BREAST CENTER

AMBULANCE ENTRANCE


8 AM – 6 PM

Ronda Del Rossmoor

Paseo de Valencia

Paseo de Valencia

Paseo de Valencia


Health Center Drive

Cal

le D

e La

Pla

ta

Calle

De

La P

lata

Cal

le D

e La

Mag

dal

ena

Ronda Del Rossmoor


ER ENTRANCE






Cancer Institute



Women’s Hospital


Entrances

Visitor Parking

visitor’s guide - memorialcare

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