visionit - saas it infrastructure monitoring
DESCRIPTION
VisionIT is a flexible, low cost monitoring solution for infrastructure, network and application management which is delivered securely as a managed SaaS offering. A monthly charge is levied for each node or network device regardless of configuration or manufacturer.TRANSCRIPT
All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other party without Partners in IT’s written permission.
All trademarks are hereby acknowledged Copyright © Partners in IT Ltd 2011
IT Service Management Solutions
Graham Rowe
07703 683036
www.piit.co.uk
Agenda
• What is VisionIT?• Why VisionIT?• VisionIT Architecture• Capabilities• Deployment Process• Customer Example
www.piit.co.uk
VisionIT
• A flexible, low impact monitoring, reporting & notification solution • Server, Network and Application Management
• Simple and low cost model• Priced on a per node basis (fixed monthly cost)
• Mature code base• Based on preconfigured open source or free tools
• SaaS based• No overhead for users to purchase any software,
hardware or ongoing licence support
• Process driven• Created to work within ITIL Process Model - to provide
‘best practice’ BSM
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Background
• Cost of Enterprise software – High• Ongoing support• Multiple products – growth drives additional purchases• Complex integrations are required just to provide base
functionality
• Often only basic monitoring is required• Enterprise solutions too ‘feature rich’ and complex to
implement• At best, 40% of available ‘features’ are used, or needed
• Post go-live software support is significant • increasing headcount or stretching IT staff to breaking
point
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Using Open Source as SaaS
“By 2011, at least 80% of all commercial software solutions
will include elements of open source” – Gartner
• SaaS helps deliver faster solutions with less investment
• Allows customers to focus on core competencies• Enables agile development• Dramatically reduce development costs• Thus Open Source is the perfect marriage with
SaaS
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The Development of VisionIT
• Downward pressure on costs• Especially Support Costs and the uncontrolled nature of
them
• Open Source tools now more mature and are ready for the Enterprise
• VisionIT – Enterprise Monitoring, Reporting and Notification• Based on Open Source software• Utilising 15+ years experience of Enterprise
Management• Integrated with mature ITIL Event and Incident
Management processes• Utilised internally to manage our infrastructure and data
centre
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VisionIT Solution Architecture
Unix
Agent Agent
WindowsAgent-lessNetwork
Devices
Incident
Integration
Proxy
Agent
NotificationIncident Integration to other
third party solutions
Incl. Service Management
(e.g. Service-Now) and
Manager of Managers (e.g.
HP Operations Manager).
SNMP
VisionIT
User
Portal
Voice & SMS Text
(SMS via Paging Service)
Notification
MySQL
Polling and Event
Management
Engine
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VisionIT Connection and Security
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VisionIT - Capabilities
• Provides Best of Breed Open Source management tools, integrated into one scalable architecture
– Server health ‘golden metrics’– Application metrics: SQL, MS Exchange..– Application logfiles– Web Transactions– Network Services: SNMP, POP3, HTTP......– Service Views– Notification– Event forwarding to customer preferred event
handler
• Clear and simple to understand user interface • Providing dashboards and status information monitors
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End to End
Event /Incident
Escalation
Incident
Updates
Real Time Monitoring
SMS/Email/Voice
Notification
Best practice ITSM process model
Impact
Analysis
Shared Service
Models
User
Notification
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VisionIT Deployment Process• Capability Assessment: How much could be
saved by using VisionIT• Requirements Capture: What is it that needs
to be monitored• Implementation: Rapid deployment due to
SaaS style and basic agent installation• Support: Managed Services to maintain and
administer VisionIT, incl. upgrades and changes • Quarterly: review of service provided
Provides a cost effective Monitoring, Reporting and
Notification solution, with a subscription based price
model.
www.piit.co.uk
Customer Example
• Enterprise Monitoring Solution• Variety of tools from BMC & HP monitoring up to 900
nodes• Tight Integration of tools deployed• High level of skills required to maintain
• Lack of control over on-going support costs• Yearly increases from all vendors
• Business objective to reduce overall costs• Not uncommon in today's market.
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Customer Example
• Capability Assessment performed• 75% of the deployed agents provided simple functions
- Disk space check, Server connectivity, process monitoring and logfiles
• Solution – VisionIT• Replacement of 631 Agents with VisionIT.• VisionIT integrated into HP Operations Manager for
central management and notification.
• Summary• VisionIT replaced a ‘Big Four’ Enterprise License
Agreement: • Provided in the region of £80K per annum saving on
existing support costs.
www.piit.co.uk
Visuals
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Visuals
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Visuals
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Visuals
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Visuals
All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other party without Partners in IT’s written permission.
All trademarks are hereby acknowledged Copyright © Partners in IT Ltd 2011
IT Service Management Solutions