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Visa International Operating Regulations

15 October 2013

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15 October 2013 VISA PUBLIC iii

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Contents

Contents ....................................................................................................................................... iii

Summary of Changes.................................................................................................................... 1

Quick Reference.......................................................................................................................... 1

Overview................................................................................................................................... 1

Summary of Changes.................................................................................................................. 8

Major Topics............................................................................................................................ 8

Variance Topics....................................................................................................................... 24

Miscellaneous Topics............................................................................................................... 25

AP Region Major Topics.......................................................................................................... 42

Canada Region Major Topics.................................................................................................. 43

CEMEA Region Major Topics.................................................................................................. 45

LAC Region Major Topics....................................................................................................... 45

U.S. Region Major Topics....................................................................................................... 47

Other Revisions........................................................................................................................ 48

About the Operating Regulations................................................................................................ 49

General Overview........................................................................................................................ 49

What are Operating Regulations?........................................................................................... 49

What Do Operating Regulations Include?............................................................................... 50

Organization................................................................................................................................. 50

Operating Regulations Structure............................................................................................. 50

Authoring Style............................................................................................................................. 52

General Authoring Conventions............................................................................................... 52


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Contents Numbering.................................................................................................................... 53

Section Numbering................................................................................................................... 53

Chapter 1: Visa Operating Regulations Governance................................................................. 55

Core Principle 1.1........................................................................................................................ 55

The Operating Regulations...................................................................................................... 55

Core Principle 1.2........................................................................................................................ 55

Visa Management.................................................................................................................... 55

Core Principle 1.3........................................................................................................................ 55

Compliance............................................................................................................................... 55

Core Principle 1.4........................................................................................................................ 56

Consistency.............................................................................................................................. 56

Core Principle 1.5........................................................................................................................ 56

Conflicts.................................................................................................................................... 56

Core Principle 1.6........................................................................................................................ 56

Variances and Waivers............................................................................................................ 56

Use and Application of Bylaws and Operating Regulations........................................................ 57

Obligation to Comply with Bylaws and Visa International Operating Regulations................... 57

Use and Application of Operating Regulations........................................................................ 57

Obligation to Comply with Operating Regulations................................................................... 59

Local, Domestic, and Regional Operating Regulations and Private Agreements........................ 60

Regional Operating Regulations.............................................................................................. 60

National, Group Members, and Private Agreements............................................................... 60

Extensions to the Operating Regulations.................................................................................... 61

Publications with Equivalent Authority..................................................................................... 61


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Variances or Waivers to the Operating Regulations................................................................... 61

Variances or Waivers - Procedures......................................................................................... 61

Confidentiality of Visa Materials.................................................................................................. 63

Confidentiality Requirements................................................................................................... 63

Visa Right to Monitor, Audit, Inspect, or Investigate................................................................... 64

Visa Right to Monitor, Audit, Inspect, or Investigate............................................................... 64

Member Rights and Obligations.............................................................................................. 65

General Investigation Responsibilities..................................................................................... 65

Operating Regulations Compliance and Enforcement................................................................ 67

Fines and Penalties - General................................................................................................. 67

Fines and Penalties Process................................................................................................... 68

Fines and Penalties for Repetitive and Willful Violation.......................................................... 69

Compliance Enforcement Appeals........................................................................................... 70

Right of Termination of Merchant or Agents............................................................................... 71

Visa Rights............................................................................................................................... 71

Member Obligations................................................................................................................. 73

Chapter 2: Visa System Participation......................................................................................... 75

Core Principle 2.1........................................................................................................................ 75

Bylaws and Operating Regulations......................................................................................... 75

Core Principle 2.2........................................................................................................................ 75

Third Party Registration........................................................................................................... 75

Core Principle 2.3........................................................................................................................ 76

Liabilities and Indemnifications................................................................................................ 76

Membership.................................................................................................................................. 76


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Member Acquisition.................................................................................................................. 76

Operating Certificate................................................................................................................ 78

Online Submission and Electronic Signature.......................................................................... 79

Acquirer Licensing.................................................................................................................... 80

Agents - Third Party and VisaNet Processors............................................................................ 81

General Agent Requirements.................................................................................................. 81

VisaNet Processor Requirements............................................................................................ 84

Third Party/ISO Requirements................................................................................................. 88

Card Manufacturers and Personalizers................................................................................... 97

Fines Related to Agents.......................................................................................................... 98

Liabilities and Indemnifications.................................................................................................... 99

Members and Agents............................................................................................................... 99

Visa Systems........................................................................................................................... 100

Visa Programs and Products................................................................................................... 100

Chapter 3: The Visa License........................................................................................................ 103

Core Principle 3.1........................................................................................................................ 103

Intellectual Property................................................................................................................. 103

Core Principle 3.2........................................................................................................................ 103

Brand and Licensed Technology............................................................................................. 103

Core Principle 3.3........................................................................................................................ 104

BIN Licensing........................................................................................................................... 104

Marks License.............................................................................................................................. 104

Marks License Grant................................................................................................................ 104

Sponsorships/Partnerships Including Olympics....................................................................... 106


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BIN License and Administration.................................................................................................. 107

License..................................................................................................................................... 107

Administration........................................................................................................................... 107

Mergers and Acquisitions........................................................................................................ 110

Membership Status.................................................................................................................. 111

BIN Licensee................................................................................................................................ 111

Responsibilities......................................................................................................................... 111

BIN Use........................................................................................................................................ 111

Member Use............................................................................................................................ 111

Merchant Use and Disclosure of BIN Information................................................................... 113

Non-Visa BINs............................................................................................................................. 117

Non-Visa-Assigned BINs.......................................................................................................... 117

Software License......................................................................................................................... 118

Ownership and Confidentiality................................................................................................. 118

Non-Transferability................................................................................................................... 118

Limitations................................................................................................................................ 118

Software Enhancements/Modifications........................................................................................ 119

Enhancements/Modifications.................................................................................................... 119

Use of Visa Systems................................................................................................................... 119

Visa Systems Use.................................................................................................................... 119

Use of Visa-Owned Technology.................................................................................................. 122

Use of Visa-Owned Chip Technology - U.S. Region.............................................................. 122

Visa U.S. Regulation II Certification Program............................................................................. 122

Visa U.S. Regulation II Certification Program - AP Region, LAC Region, and U.S. Region.... 122


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Chapter 4: The Visa Brand........................................................................................................... 125

Core Principle 4.1........................................................................................................................ 125

Brand Prominence................................................................................................................... 125

Core Principle 4.2........................................................................................................................ 125

Communications....................................................................................................................... 125

Core Principle 4.3........................................................................................................................ 125

Visa-Owned Mark on a Payment Device................................................................................ 125

Core Principle 4.4........................................................................................................................ 126

Corporate Names..................................................................................................................... 126

Core Principle 4.5........................................................................................................................ 126

Denote and Promote Visa....................................................................................................... 126

Core Principle 4.6........................................................................................................................ 126

Card Acceptance Outside of Country of Issuance.................................................................. 126

Core Principle 4.7........................................................................................................................ 127

Card Acceptance at Point-of-Sale........................................................................................... 127

Marks............................................................................................................................................ 127

General Use of Marks and Marketing Materials...................................................................... 127

Use of Product Marks.............................................................................................................. 134

Corporate Identity........................................................................................................................ 135

Use of Brand in Corporate Identity.......................................................................................... 135

Use of Marks on Cards............................................................................................................... 136

Marks Usage Requirements.................................................................................................... 136

Multiple Marks on Card........................................................................................................... 137

Competitive Marks................................................................................................................... 138


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General Card Design............................................................................................................... 140

Member Identification................................................................................................................... 141

Member Identification on Card................................................................................................ 141

Affinity/Co-Branded Card Programs............................................................................................ 142

Non-Member Marks on Cards................................................................................................. 142

Global Co-Branded Card Program Requirements................................................................... 143

Affinity/Co-Branded Card Program Requirements................................................................... 144

Brand Positioning......................................................................................................................... 148

Card and Product Positioning.................................................................................................. 148

Use of Marks in Promotions, Advertisements, and Solicitations................................................. 150

Solicitations.............................................................................................................................. 150

Promotional Material................................................................................................................ 151

Member Sponsorships................................................................................................................. 154

Sponsorships Usage Requirements........................................................................................ 154

Electron Mark/Identifier................................................................................................................ 155

Electron Marks Usage Requirements...................................................................................... 155

Interlink Program Marks.............................................................................................................. 155

Interlink Program Marks Usage Requirements........................................................................ 155

Plus Program Marks.................................................................................................................... 156

Plus Program Marks Usage Requirements............................................................................. 156

Chapter 5: Visa Products and Services...................................................................................... 159

Core Principle 5.1........................................................................................................................ 159

Issuing and Technology Standards......................................................................................... 159

Core Principle 5.2........................................................................................................................ 159


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Issuing and Using Visa Products............................................................................................ 159

Core Principle 5.3........................................................................................................................ 160

Card Design Requirements and Standards............................................................................. 160

Card Issuance.............................................................................................................................. 160

Issuer Responsibilities - General............................................................................................. 160

Account Range and BIN Use.................................................................................................. 162

Account Number Specifications............................................................................................... 162

PIN Issuance............................................................................................................................ 162

Expiration Date Standards....................................................................................................... 164

Card Manufacture and Delivery................................................................................................... 165

Card Shipping and Security..................................................................................................... 165

Card Embossing, Printing, Encoding, and Personalization..................................................... 166

Issuer Requirements - General................................................................................................... 168

Exchange Rates....................................................................................................................... 168

Cardholder Liability.................................................................................................................. 170

Provisional Credit..................................................................................................................... 172

Cardholder Applications........................................................................................................... 173

Confidentiality of Cardholder Information................................................................................ 173

Data Retention and Transmission........................................................................................... 174

Disputed Transactions - Canada Region................................................................................ 175

Cardholder Notifications........................................................................................................... 176

Insurance Program - U.S. Region........................................................................................... 178

Other Issuer Requirements...................................................................................................... 180

Magnetic-Stripe Requirements.................................................................................................... 181


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Magnetic-Stripe Encoding........................................................................................................ 181

Chip Card Requirements............................................................................................................. 182

General Chip Card Requirements........................................................................................... 182

Chip Card Technology Requirements..................................................................................... 187

Cardholder Verification Method............................................................................................... 189

Card Authentication Method.................................................................................................... 191

Cardholder Account Selection................................................................................................. 192

Chip Card Post-Issuance Updates.......................................................................................... 193

Chip Issuer Liability.................................................................................................................. 194

EMV Liability Shift.................................................................................................................... 196

Proximity/Contactless Cards.................................................................................................... 198

Mobile Payment Devices......................................................................................................... 201

Non-Standard Cards.................................................................................................................... 203

Non-Standard Card General Requirements............................................................................ 203

Visa Mini Cards........................................................................................................................ 203

Visa Micro Tag......................................................................................................................... 204

Unembossed Cards................................................................................................................. 204

Virtual Accounts........................................................................................................................... 205

Virtual Accounts - General Requirements............................................................................... 205

Virtual Accounts - Consumer Programs.................................................................................. 205

V.me by Visa............................................................................................................................... 206

V.me by Visa - General Requirements.................................................................................... 206

Visa Prepaid Products - Consumer and Commercial Card Requirements.................................. 206

Visa Prepaid Products - General Requirements..................................................................... 206


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Visa Mobile Prepaid................................................................................................................. 213

Consumer Products..................................................................................................................... 215

Visa Consumer Products - General Requirements................................................................. 215

Visa Classic Cards................................................................................................................... 216

Visa Charge Card.................................................................................................................... 216

Visa Traditional Rewards Cards - U.S. Region....................................................................... 217

Visa Debit Cards...................................................................................................................... 219

Visa Electron Cards................................................................................................................. 220

Visa Gold/Premier Cards......................................................................................................... 221

Visa Infinite Cards.................................................................................................................... 224

Visa Infinite Privilege Cards - Canada Region........................................................................ 228

Visa Platinum Cards................................................................................................................ 230

Visa Signature Cards............................................................................................................... 233

Visa Signature Preferred Cards - U.S. Region........................................................................ 237

Visa Check Cards - U.S. Region............................................................................................. 239

Secured Cards......................................................................................................................... 242

V PAY...................................................................................................................................... 243

Campus Cards......................................................................................................................... 243

Visa Rewards Cards - AP Region and CEMEA Region.......................................................... 244

Visa Consumer Prepaid Card Requirements.......................................................................... 245

Visa Prepaid Load Service...................................................................................................... 248

Visa Prepaid Products - Visa ReadyLink................................................................................ 249

Visa TravelMoney.................................................................................................................... 251

Original Credit Transaction.......................................................................................................... 253


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Original Credit Transaction - General Requirements.............................................................. 253

Visa Money Transfer................................................................................................................... 254

Money Transfer Original Credit – General Requirements....................................................... 254

Visa Commercial Products.......................................................................................................... 255

Visa Commercial Products - General Requirements............................................................... 255

Visa Meetings Card................................................................................................................. 263

Prepaid Commercial................................................................................................................. 265

Visa Agro Card - LAC Region................................................................................................. 265

Visa Cargo - LAC Region........................................................................................................ 267

Visa Commercial Business Products........................................................................................... 268

Commercial Business Products General Requirements.......................................................... 268

Visa Business Enhanced Cards.............................................................................................. 270

Visa Business Platinum Cards................................................................................................ 271

Visa Platinum Business Cards - LAC Region......................................................................... 271

Visa Signature Business Cards............................................................................................... 275

Visa Business Check Cards.................................................................................................... 282

Visa Business Electron Cards................................................................................................. 283

Visa Business Debit................................................................................................................. 283

Visa Business Debit Cards - AP Region................................................................................. 285

Visa Infinite Business Cards.................................................................................................... 285

Visa Infinite Business Cards - Canada Region....................................................................... 287

Visa Commercial Purchasing Products....................................................................................... 292

Purchasing Cards - General.................................................................................................... 292

Visa Fleet Cards...................................................................................................................... 293


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Visa Large Purchase Advantage – U.S. Region .................................................................... 296

Visa Commercial Corporate Products......................................................................................... 297

Visa Corporate Prepaid Cards................................................................................................. 297

Visa Premium Corporate Cards - LAC Region........................................................................ 298

Visa Corporate Debit - LAC Region........................................................................................ 308

Commercial Corporate Products - U.S. Region...................................................................... 308

Visa Commercial Products Programs and Services.................................................................... 309

V Distribution Program............................................................................................................. 309

Centralized Card Issuance...................................................................................................... 310

Authorization Request and Settlement Amount Match – U.S. Region.................................... 311

Global Support Services.............................................................................................................. 312

Visa Global Customer Assistance Services............................................................................ 312

Emergency Cash Disbursement and Emergency Card Replacement..................................... 316

Stand-In Processing................................................................................................................. 320

Lost or Stolen Card Reporting................................................................................................. 320

Emergency Request Fines and Penalties............................................................................... 321

Cardholder Loyalty Program........................................................................................................ 321

Visa Extras - U.S. Region....................................................................................................... 321

Visa Loyalty Platform Services................................................................................................ 323

Visa Incentive Network - U.S. Region..................................................................................... 323

Visa SavingsEdge - U.S. Region............................................................................................ 324

Visa Integrated Redemption Requirements - U.S. Region...................................................... 325

Credit Bureau Reporting - U.S. Region....................................................................................... 326

Credit Bureau Reporting Requirements - U.S. Region............................................................ 326


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Commercial Data Management and Reporting........................................................................... 328

Commercial Solutions.............................................................................................................. 328

Enhanced Data........................................................................................................................ 330

POS Balance Inquiry Service...................................................................................................... 331

POS Balance Inquiry Service Requirements........................................................................... 331

Visa POS Solutions Program...................................................................................................... 332

Visa POS Solutions Program Requirements........................................................................... 332

Visa PIN Debit Gateway Service - U.S. Region.......................................................................... 333

Visa PIN Debit Gateway Service Requirements - U.S. Region............................................... 333

Plus Program............................................................................................................................... 333

Plus Program Requirements.................................................................................................... 333

Visa Global ATM Network........................................................................................................... 334

Visa Global ATM Network Requirements................................................................................ 334

ATM Operators......................................................................................................................... 335

ATM Balance Inquiry Service.................................................................................................. 338

ATM Fees................................................................................................................................ 339

Global ATM Network PIN Requirements................................................................................. 344

ATM Issuer Requirements - U.S. Region................................................................................ 344

ATM Access Fee Fines........................................................................................................... 345

Preauthorized Payment Cancellation Service............................................................................. 345

Preauthorized Payment Cancellation Service Requirements.................................................. 345

Visa Payment Controls................................................................................................................ 346

Visa Payment Controls Service Information............................................................................ 346

Visa Account Updater.................................................................................................................. 347


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Visa Account Updater Requirements...................................................................................... 347

Visa Risk Products and Services................................................................................................ 348

Visa Advanced Authorization................................................................................................... 348

MoneyChoices - U.S. Region.................................................................................................. 349

Address Verification Service (AVS)......................................................................................... 349

Card Recovery Bulletin (CRB)................................................................................................. 350

Exception File.......................................................................................................................... 352

National Card Recovery File - U.S. Region............................................................................ 353

Account Number Verification Service...................................................................................... 353

Verified by Visa............................................................................................................................ 355

Verified by Visa Participation Requirements........................................................................... 355

Verified by Visa Non-Compliance Penalties............................................................................ 358

Cardholder Authentication........................................................................................................ 358

VisaVue Online............................................................................................................................ 360

VisaVue Online Requirements................................................................................................. 360

Visa Online................................................................................................................................... 360

Use of Visa Online................................................................................................................... 360

Visa Membership Management................................................................................................... 361

Client Portfolio Management Self-Service Tools Requirements.............................................. 361

VisaNet Gateway Services - AP Region..................................................................................... 361

VisaNet Gateway Services Requirements - AP Region.......................................................... 361

Visa Transaction Alerts Service.................................................................................................. 362

Visa Transaction Alerts Service Requirements....................................................................... 362

Chapter 6: Payment Acceptance................................................................................................. 363


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Core Principle 6.1........................................................................................................................ 363

Display of Marks...................................................................................................................... 363

Core Principle 6.2........................................................................................................................ 363

Honor All Cards Properly Presented....................................................................................... 363

Core Principle 6.3........................................................................................................................ 364

No Surcharging Unless Required by Law............................................................................... 364

Core Principle 6.4........................................................................................................................ 364

Merchant Qualification Standards............................................................................................ 364

Merchant Agreement................................................................................................................... 365

General Merchant Requirements............................................................................................. 365

Required Merchant Information............................................................................................... 371

Jurisdiction of the Acquirer...................................................................................................... 373

Payment Service Providers and Sponsored Merchants.......................................................... 375

International Airline Program................................................................................................... 376

Acquirer Due Diligence............................................................................................................ 377

Electronic Commerce Acquirer Agreement............................................................................. 378

Point-of-Transaction - Display of Marks...................................................................................... 378

Display of Marks at the Point of Sale...................................................................................... 378

Display of Marks at an ATM.................................................................................................... 380

Display of Marks Online.......................................................................................................... 381

Manual Cash Disbursement.................................................................................................... 382

Point-of-Transaction Terminals.................................................................................................... 382

Point-of-Transaction Terminal General Requirements............................................................ 382

Magnetic-Stripe Terminals....................................................................................................... 383


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Chip-Reading Terminals.......................................................................................................... 385

Proximity/Contactless Payment Terminals.............................................................................. 391

Automated Fuel Dispensers.................................................................................................... 396

Unattended Acceptance Terminals.......................................................................................... 398

Electronic Signature Capture Terminals.................................................................................. 400

Terminals without a Printer...................................................................................................... 400

Mobile Payment Acceptance Solution..................................................................................... 401

Honoring Cards............................................................................................................................ 401

General Acceptance Requirements......................................................................................... 401

Uniform Services...................................................................................................................... 403

Discount at the Point of Sale.................................................................................................. 404

Cardholder Choice................................................................................................................... 405

Limited Acceptance.................................................................................................................. 406

Card Acceptance Canada Region........................................................................................... 407

Card Acceptance Prohibitions..................................................................................................... 408

General Prohibitions................................................................................................................. 408

Other Prohibitions.................................................................................................................... 412

Surcharges................................................................................................................................... 413

Surcharge Requirements in Australia – AP Region................................................................ 413

U.S. Credit Card Surcharge Requirements - AP Region, LAC Region, and U.S. Region........ 415

Authorization Requirements......................................................................................................... 420

General Authorization Requirements....................................................................................... 420

ATM Declines........................................................................................................................... 424

T&E Authorizations.................................................................................................................. 425


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Floor Limits.............................................................................................................................. 428

Partial Authorization................................................................................................................. 430

Authorization Reversals........................................................................................................... 431

Card and Cardholder Verification................................................................................................ 431

Validation and Verification Requirements................................................................................ 431

Address Verification Service.................................................................................................... 437

PIN Verification........................................................................................................................ 438

Transaction Receipts................................................................................................................... 439

Transaction Receipt General Requirements............................................................................ 439

Transaction Receipt Data Requirements................................................................................. 447

Electronic and Manual Transaction Receipts.......................................................................... 448

Transaction Receipt Delivery to Cardholder............................................................................ 450

Transaction Deposits................................................................................................................... 452

General Transaction Deposit Requirements............................................................................ 452

Transaction Deposit Time Limits............................................................................................. 452

Transaction Deposit Restrictions............................................................................................. 452

Credits and Refunds.................................................................................................................... 454

General Credit and Refund Requirements.............................................................................. 454

Proper Disclosure of Refund Policy......................................................................................... 455

Transaction Reversals............................................................................................................. 456

Convenience Fees....................................................................................................................... 457

Convenience Fee General Requirements............................................................................... 457

Chip Card Acceptance................................................................................................................. 460

Chip Card Acceptance General Requirements....................................................................... 460


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Chip Authorization.................................................................................................................... 463

EMV Liability Shift and Fallback.............................................................................................. 464

Visa Easy Payment Service (VEPS) Transactions...................................................................... 466

Visa Easy Payment Service (VEPS) - General Requirements................................................ 466

Card-Not-Present Transactions................................................................................................... 470

Mail/Phone Order and Electronic Commerce Authorization Requirements............................. 470

Mail/Phone Order and Electronic Commerce Merchant Outlet Requirements........................ 471

Electronic Commerce General Requirements......................................................................... 472

Merchant Website Requirements............................................................................................. 476

Verified by Visa Participation Requirements........................................................................... 477

Electronic Commerce Financial Responsibility........................................................................ 479

Payment Service Providers......................................................................................................... 480

Payment Service Providers (PSP) General Requirements..................................................... 480

Payment Service Providers (PSP) Acquirer Requirements..................................................... 481

High-Risk Internet Payment Service Providers....................................................................... 484

Up-Selling and Negative Option Transactions............................................................................ 486

Up-Selling and Negative Option General Requirements......................................................... 486

Recurring Transactions................................................................................................................ 487

Recurring Transaction General Requirements........................................................................ 487

Installment Transactions.............................................................................................................. 489

Installment Transaction General Requirements...................................................................... 489

Delayed Delivery Transactions.................................................................................................... 490

Delayed Delivery Transaction General Requirements............................................................. 490

Delayed Delivery Transaction Receipt Requirements............................................................. 491


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Advance Payment Transactions - U.S. Region........................................................................... 491

Advance Payment General Requirements.............................................................................. 491

Dynamic Currency Conversion.................................................................................................... 493

Dynamic Currency Conversion - Merchant Requirements...................................................... 493

Dynamic Currency Conversion - Acquirer Requirements........................................................ 495

Manual Cash Disbursements....................................................................................................... 495

Manual Cash Disbursements Requirements........................................................................... 495

Minimum and Maximum Cash Disbursement Amounts........................................................... 498

Manual Cash Disbursement Restrictions................................................................................. 498

Cash-Back Services..................................................................................................................... 499

Cash-Back Services General Requirements........................................................................... 499

Cash-Back Transaction Requirements.................................................................................... 503

ATM Transactions........................................................................................................................ 503

ATM Transaction General Requirements................................................................................ 503

ATM Misdispense..................................................................................................................... 507

ATM Transaction Restrictions.................................................................................................. 508

Quasi-Cash Transactions............................................................................................................ 509

Quasi-Cash Transaction General Requirements..................................................................... 509

Wire Transfer Money Orders (WTMO).................................................................................... 510

Scrip......................................................................................................................................... 512

Sale of Travelers Cheques and Foreign Currency.................................................................. 512

Original Credit Transactions........................................................................................................ 513

Original Credit Transaction Processing Requirements............................................................ 513

Money Transfer Original Credit Transactions.............................................................................. 515


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Money Transfer Original Credit Transaction Processing Requirements.................................. 515

Account Funding Transactions.................................................................................................... 518

Account Funding Transaction Processing Requirements........................................................ 518

Aggregated Transactions............................................................................................................. 519

Aggregated Transaction Requirements................................................................................... 519

Deferred Payments - U.S. Region............................................................................................... 520

Deferred Payment Transactions.............................................................................................. 520

In-Transit...................................................................................................................................... 521

In-Transit Service - General Requirements............................................................................. 521

In-Transit Service - Authorization Requirements..................................................................... 522

In-Transit Service - Processing Requirements........................................................................ 522

General T&E................................................................................................................................ 522

T&E Delayed or Amended Charges........................................................................................ 522

Airline Merchants......................................................................................................................... 524

International Airline Merchant Requirements........................................................................... 524

Car Rental Merchants.................................................................................................................. 525

Delayed or Amended Charges................................................................................................ 525

Car Rental Advance Deposit................................................................................................... 527

Visa Reservation Service for Car Rentals - U.S. Region........................................................ 529

Hotels and Cruise Lines.............................................................................................................. 533

Hotel and Cruise Line General Requirements......................................................................... 533

Hotel Guaranteed Reservations.............................................................................................. 533

Advance Deposit Service......................................................................................................... 536

Priority Check-Out Service...................................................................................................... 540


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Timeshare Merchants.................................................................................................................. 541

General Timeshare Merchant Requirements........................................................................... 541

Real-Time Clearing - U.S. Region............................................................................................... 542

Automated Fuel Dispensers Real-Time Clearing - U.S. Region.............................................. 542

Gambling...................................................................................................................................... 542

Online Gambling...................................................................................................................... 542

Gambling Credits..................................................................................................................... 545

Debt Repayment Program - U.S. Region.................................................................................... 545

Debt Repayment Program....................................................................................................... 545

Government and Education Payments........................................................................................ 547

Tax and Other Government Payments - AP Region............................................................... 547

Government Payment Requirements - CEMEA Region.......................................................... 548

Government Payment Service Fee Requirements - CEMEA Region...................................... 549

Government and Higher Education Payment Program Requirements.................................... 550

Travelers Cheques....................................................................................................................... 552

Travelers Cheque Acceptance and Encashment.................................................................... 552

Health Care Transactions............................................................................................................ 553

Preauthorized Health Care Program Requirements - U.S. Region......................................... 553

Healthcare Auto-Substantiation - U.S. Region........................................................................ 554

Easy Pay Transaction - General Requirements - LAC Region............................................... 555

Easy Pay - Authorization - LAC Region.................................................................................. 556

Visa Access Token...................................................................................................................... 557

General Requirements............................................................................................................. 557

Chapter 7: Transaction Processing............................................................................................. 559


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Core Principle 7.1........................................................................................................................ 559

Provide Authorization and Settlement Service........................................................................ 559

Core Principle 7.2........................................................................................................................ 559

Rules Differ by Acceptance Environments.............................................................................. 559

Core Principle 7.3........................................................................................................................ 559

Financial Responsibility for Processed Transactions.............................................................. 559

Core Principle 7.4........................................................................................................................ 560

Authorize, Clear, and Settle International Transactions.......................................................... 560

Access to Visa Systems.............................................................................................................. 560

VisaNet Access........................................................................................................................ 560

Data Quality................................................................................................................................. 562

Authorization and Clearing Data Requirements...................................................................... 562

Account BIN Range..................................................................................................................... 568

Account Range Table.............................................................................................................. 568

Account Level Processing....................................................................................................... 568

General Authorization Requirements........................................................................................... 569

Authorization Services............................................................................................................. 569

Authorization Processing......................................................................................................... 569

Issuer Authorization Requirements.......................................................................................... 571

Member Authorization Services............................................................................................... 572

Authorization Amount............................................................................................................... 573

Manual Authorizations................................................................................................................. 575

Manual Authorization Procedures............................................................................................ 575

Emergency Authorizations........................................................................................................... 576


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Emergency Authorization Procedures..................................................................................... 576

Partial Authorizations................................................................................................................... 577

Partial Authorization Service Requirements............................................................................ 577

Non-Visa Transaction Authorizations.......................................................................................... 578

Processing Requirements........................................................................................................ 578

Stand-In Processing (STIP)......................................................................................................... 579

Stand-In Processing Requirements......................................................................................... 579

Authorization Request Monitoring................................................................................................ 581

Authorization Request Monitoring Requirements.................................................................... 581

Authorization Response Standards............................................................................................. 582

Approval, Referral, and Decline Rate Standards.................................................................... 582

Referral Responses..................................................................................................................... 583

Referral Response Requirements............................................................................................ 583

Authorization Reversals, Rejections, and Declines..................................................................... 586

Authorization Reversals and Rejections.................................................................................. 586

Declined Authorizations............................................................................................................... 587

Decline Response Requirements............................................................................................ 587

Allowable Decline and Referral Reasons by Product.............................................................. 588

VisaNet Clearing.......................................................................................................................... 588

VisaNet Clearing - General Requirements.............................................................................. 588

Domestic Interchange.............................................................................................................. 591

Interchange Files and Tapes................................................................................................... 592

Currency Requirements........................................................................................................... 592

ATM Clearing........................................................................................................................... 593


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Non-Visa Transaction Processing - U.S. Region.................................................................... 594

Single Message System (SMS)................................................................................................... 594

General Requirements............................................................................................................. 594

Online Financial and Deferred Clearing...................................................................................... 595

Online Financial and Deferred Clearing General Requirements - U.S. Region....................... 595

Online Financial Transactions................................................................................................. 595

Clearing Reversals and Adjustments.......................................................................................... 596

Clearing Reversals................................................................................................................... 596

Adjustments.............................................................................................................................. 597

Duplicate or Erroneous Data....................................................................................................... 598

Duplicate or Erroneous Data Processing Requirements......................................................... 598

Settlement.................................................................................................................................... 600

General Settlement Requirements........................................................................................... 600

Settlement Account Requirements.......................................................................................... 601

Late Settlement Fee................................................................................................................ 601

Settlement Financial Obligations............................................................................................. 601

National Net Settlement........................................................................................................... 602

Payment to Merchants............................................................................................................. 604

Transaction Receipt Processing.................................................................................................. 605

Transaction Receipt Processing Time Limits.......................................................................... 605

Transaction Receipt Processing - Invalid or Illegible Account Number................................... 607

Original Credit.............................................................................................................................. 608

Original Credit - General......................................................................................................... 608

Money Transfer Original Credit................................................................................................... 610


15 October 2013 VISA PUBLIC xxvii


Money Transfer Original Credit - General............................................................................... 610

Bill Payment - U.S. Region......................................................................................................... 613

Bill Payment - U.S. Region...................................................................................................... 613

Chapter 8: Risk Management....................................................................................................... 615

Core Principle 8.1........................................................................................................................ 615

Adherence to Risk and Fraud Controls................................................................................... 615

Core Principle 8.2........................................................................................................................ 615

Report All Fraud Activity to Visa............................................................................................. 615

Core Principle 8.3........................................................................................................................ 615

Protect Visa Account and Transaction Data........................................................................... 615

Core Principle 8.4........................................................................................................................ 616

Protect Against Illegal Activities............................................................................................... 616

Security and Fraud Control Requirements.................................................................................. 616

General Security and Fraud Control Requirements................................................................ 616

Account and Transaction Information Security............................................................................ 618

Data Security........................................................................................................................... 618

Confidential Consumer Cardholder Information...................................................................... 621

Information Security Programs................................................................................................ 622

Fines and Penalties................................................................................................................. 625

Corporate Risk Reduction........................................................................................................... 626

Corporate Risk Reduction - General....................................................................................... 626

Corporate Risk Reduction - Acquirer Requirements............................................................... 627

Anti-Money Laundering............................................................................................................ 629

Anti-Money Laundering Compliance........................................................................................ 630


xxviii VISA PUBLIC 15 October 2013


Acquirer Risk Program - U.S. Region..................................................................................... 631

Compliance Monitoring................................................................................................................ 632

Member Activity Monitoring Requirements.............................................................................. 632

Chargeback Monitoring............................................................................................................ 634

Fraud Monitoring...................................................................................................................... 643

High-Brand Risk Merchant Monitoring..................................................................................... 649

Brand Protection.......................................................................................................................... 657

Global Brand Protection Program............................................................................................ 657

Fraud Reporting........................................................................................................................... 660

Fraud Reporting Requirements............................................................................................... 660

Fraud Reporting Compliance................................................................................................... 662

Fraud Losses and Investigation............................................................................................... 664

Card Recovery............................................................................................................................. 666

Return of Recovered Cards..................................................................................................... 666

Recovered Counterfeit Cards.................................................................................................. 669

Card Recovery at the Point of Sale........................................................................................ 669

Card Recovery at an ATM....................................................................................................... 670

Recovered Card Handling Fees.............................................................................................. 671

Recovered Card Rewards....................................................................................................... 672

Counterfeit Losses....................................................................................................................... 675

Counterfeit Transaction Liability.............................................................................................. 675

Global Compromised Account Recovery (GCAR)................................................................... 676

POS Entry Mode Compliance Liability - AP Region................................................................ 681

Authentication Requirements....................................................................................................... 682


15 October 2013 VISA PUBLIC xxix


PIN Requirements.................................................................................................................... 682

Triple DES................................................................................................................................ 684

Card Verification Value (CVV)................................................................................................. 685

Card Verification Value 2 (CVV2)............................................................................................ 686

Authentication Fines and Penalties......................................................................................... 688

Terminated Merchant File............................................................................................................ 689

Terminated Merchants............................................................................................................. 689

Chapter 9: Dispute Resolution..................................................................................................... 693

Core Principle 9.1........................................................................................................................ 693

Attempt to Honor/Post all Transactions................................................................................... 693

Core Principle 9.2........

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