Virtual TeamsVirtual TeamsTeam 4

Chris Vance

OverviewOverview

BenefitsBrief HistoryCommunicationApplicationsCompany ExamplesDevices

Definition of Virtual TeamDefinition of Virtual Team

“A virtual team is a group of people who work interdependently with a shared purpose across space, time, and organizational

boundaries using technology”

Evolution of Virtual TeamsEvolution of Virtual Teams

Nomadic Era Team work

Agricultural Era Living and working in groups

Industrial Era Railroads Postal Service

Information AgeComputersOther Digital Devices

Benefits of Virtual TeamsBenefits of Virtual TeamsCost Savings

Travel Expenses Eliminating Office Space Reduced Product Development Costs

Greater Workforce Diversity Education Levels Experience

Improved Customer Service Customer is #1 Timeliness

Enhanced Communication EffectivenessOvercome Time DimensionAccess to Same Information

50 Foot Rule50 Foot Rule

50 feet

People who work further than 50 feet apart rarely communicate with each

other in a typical office setting

Typical Communication StructureTypical Communication StructureCEO

Vice President

Regional Manager

District Manager

Territory Manager

Virtual Team Communication StructureVirtual Team Communication StructureCEO

Vice President

Regional Manager

District Manager

Territory Manager

Application ExamplesApplication Examples

Preparation and rework of Preparation and rework of seminars seminars

Efficient preparation and rework contributes to the quality.

Different location participants

Control of external service Control of external service providers providers

Co-operation with external service providers.

The advantages of external assignments.

Home office connection Home office connection

Office = Home !?

Access dates, important files and addresses around the world.

Release-management Release-management

Suggestion any time. All suggestions can be evaluated and prioritized.All assigned workers update the progress of the respective work package themselves. All resources can be used purposefully and with a high effectiveness.

Connection of customers Connection of customers and suppliers and suppliers

Open your Intranet to suppliers or customers?

A platform for the effective cooperation with your customers and suppliers without changing the security standards of your own Intranet.

Virtual Teams in UseVirtual Teams in Use

Company Examples

Class, from this point forward, your teams will become virtual teams. All communications must be conducted over Blackboard and video conferencing. I will be your supervisor, and each of you may communicate directly with me. You may only meet in person the week before your presentation. Good luck!

LOCATION 1 LOCATION 2

SABRE Virtual TeamSABRE Virtual Team

Account Executives

Training Representatives

Installation Operations Coordinators

Account Management Specialists

Customer Service Representatives

Production CostProduction Cost$4.5 million to $47,000$4.5 million to $47,000

0500,000

1,000,0001,500,0002,000,0002,500,0003,000,0003,500,0004,000,0004,500,0005,000,000

BeforeVirtualTeams

After VirtualTeams

ProductionCost

Technologies for Virtual Technologies for Virtual TeamsTeams

TechnologyTechnologyVoice & Video

On demand video conferencingLAN line or Mobile

VoIPPhone # Internet AddressPortable Cost Efficient

Private NetworksPrivate NetworksVPN

Increased securityUser level authenticationPrivate network per teamCost-EffectiveOn demand

Clunky DevicesClunky Devices

PDA & Date BooksCameraPhone

Integrated Devices

Users have multiple devices to perform many different tasks

Wireless NetworksWireless Networks

Online AccessConnecting Multiple BuildingsWide Coverage

Questions or Comments?Questions or Comments?