Understanding EAP &The Supervisory Referral Process

Employee Assistance Program

{

Understanding EAP & Supervisory

ReferralCenter for Family Life and Recovery, Inc. Employee Assistance ProgramFormerly Mohawk Valley Consulting Associates Employee Assistance Program Main Office: 502 Court Street, Suite 401, Utica, NY 13502315.733.1726 or 1.800.729.6822

What Is Employee Assistance?

Your Employee Assistance Program or EAP includes short-term counseling, consultation,

and training services.Assistance with life issues and problems that impede productivity at

work and/or at home.

What Is Employee Assistance?

Provided to you as a benefit of employment. Assessment and referral counseling Management consultation

And…

What Is Employee Assistance?

Employee training on work and life issues

Your EAP Is…Center for Family Life and Recovery, Inc. EAP

At times personal and work-related issues may be difficult to handle. Small problems may grow and begin to make it difficult to concentrate at work and/or home. Help is available.

Your EAP Is…Center for Family Life and Recovery, Inc. EAP

Offering guidance to you and your family members when personal or work-related problems become difficult to manage alone.

CFLR, Inc. EAP is a local service and prides itself on offering a unique, personalized experience.

{

Let EAP Help You… Master’s level professionals who are trained to help with a range of problems such as but not limited to the following:Depression or anxietyGrief and bereavementProblems with a supervisor and/or co-workerFamily, Marriage, and other relationship issues

{

Let EAP Help You… Drug and alcohol addictionsChild and adolescent issuesChild-parent problemsStress related issuesFinancial and legal problemsGambling addictions

Why Counseling?

Why Counseling?

Counseling is a good first place to go when you don’t know where to go for help.

Counselors can help you explore some of your options in your situation.

A Counselor provides an unbiased perspective on your situation.

A Counselor can see you and your family members together in a session to ‘talk it out.’

Does It Work?

Counseling works for a lot of clients that are looking to make powerful, lasting change in their lives.

You must be open to making change if you want to see change.

Counseling empowers you to tackle issues that are troublesome to you.

Who Is Covered?

You, the employee. Your spouse or significant other living in your

household. Other covered family members including your

immediate family living in your household. This includes family members such as elderly parents that you may be a caretaker for.

Children under the age of 21.

Your EAP Is Confidential

CFLR, Inc. EAP guarantees strict standards of privacy and confidentiality according to State and Federal guidelines unless disclosure of information is required by law or court order.

Your EAP Is Confidential

CFLR, Inc. EAP helps to protect your confidentially from the first phone call to the last visit and beyond.

Appointments are never booked ‘back to back’ from the same client company.

Your EAP Is Confidential

Your employer will not be informed of your visit. Supervisory Referrals require communication between the supervisor and the EAP, but this only covers attendance and compliance.

Written records of all CFLR, Inc. EAP services are kept confidential.

Your EAP Is Confidential

We cannot release any information about you without a signed, written release.At CFLR, Inc. EAP we take pride in our

ability to maintain confidentiality…so you feel comfortable and successful in resolving

your problems.

Voluntary, Free, Accessible

You and your family may utilize this service with as many different issues throughout the year as necessary.

Your visits to CFLR, Inc. EAP and the EAP Office are free to you, your employer is providing this as a health benefit.

Is There A Time There Is A Fee For Service?

CFLR, Inc. EAP provides short-term counseling services. Some problems may require long term (more than about seven sessions per issue) interventions and help. In this case a Counselor will:

Refer out to a specialist in the community.

Locations

CFLR, Inc. EAP’s main office is located at: 502 Court Street, Suite 401, Utica NY.

Satellite location at: 249 South Main Street, Herkimer, NY.

Employees located 50+ miles from the Utica or Herkimer offices can call 315.733.1726 or 1.800.729.6822 for a location near you, or refer to information from your Human Resources Department/representative.

{

Email A Counselor

eap@cflrinc.org*Please be advised that EAP cannot ensure the confidentiality of email.

What To Expect

EAP appointments are “by appointment only” to protect your confidentiality. Please call to make your appointment.

No two clients from the same company or organization are booked back-to-back to ensure your confidentiality and to be sure you do not “meet” someone you know from work in our waiting area.

When you call, you will be connected to an EAP Intake Specialist. Specialists will ask you a few questions to start your file.

What To Expect

All information requested by staff is kept confidential. The Specialist will ask your name, where you work (to be sure you are covered by the EAP), and other questions to match you with a Counselor.

The Specialist will then work with your schedule and give you an appointment date and time for your first visit.

During high volume times of the year, there may be temporary delays in booking an appointment. A Specialist may book your appointment within three business days of your call.

What To Expect

Most clients use the service for an average of seven sessions per issue, spread out over several weeks.

Your first two appointments will be an assessment where the Counselor gets to know you and your situation.

You’ll complete some paperwork at the first session. Sessions are one hour in length. You can choose in-person counseling or telephonic

counseling…or a mix of the two (whatever works best for you).

Telephonic counseling lengths may vary.

When Is EAP Available?

Mondays - Fridays Please call to make your appointment. In the case of inclement weather, an

announcement of the closing of the Center for Family Life and Recovery, Inc. agency shall be posted through WKTV-Utica. Or call the office before travel in inclement weather.

When Is EAP Available?

Additionally, CFLR, Inc. EAP has a 24 hour live answering service

The answering service can also have the Counselor On Call contact you to talk with you about immediate issues.

Ways The EAP Is Utilized

Self Referral, call the EAP and set up appointment on your own.

Suggested Referral, informally suggest a co-worker utilize the EAP for troubles they may have.

**Supervisory (Mandated) Referral, issued by Human Resources or management and helps to improve performance related concerns through counseling.

The Supervisory Referral

Performance based Cannot determine termination A tool for supervisors and managers- “your

best friend!”

What Is It?

Confidential-compliance letter is sent at close; requests for telephonic updates may be received

Creation of a plan of action for employee to create change

How To Make A Supervisory Referral

Meet with employee-have facts at the ready and documentation to reference

Explain employee is being offered the EAP as a Supervisory Referral to change behavior

Confidential-Voluntary-Free Give them brochure, ask them to call EAP to

set up appointment

Expectations

2-3 sessions at minimum with EAP counselor, usually one every week

A chance in the performance concerns if employee is open to counseling and change

A compliance or non compliance letter to HR at close of case

Supervisors can request- telephonic updates from EAP counselors and release of information

Center for Family Life and Recovery, Inc. Employee Assistance Program

Utica Office:Center for Family Life and Recovery, Inc.502 Court Street, Suite 401Utica, New York 13502315.733.1709

Herkimer Office:Center for Family Life and Recovery, Inc.249 South Main StreetHerkimer, New York 13350

www.whenthereshelpthereshope.com

For locations 50+ miles from the Mohawk Valley Area,Please either contact your Human Resources Department or call EAP at 315.733.1726 or 1.800.729.6822 for moreinformation on locations near you.

LM