Virtual Case Studystudentaffairs.com

Presented by

Indiana State University

Team Members: Andy Corn,

Pamela Costello, Rene Couture,

and Amber VanLue

Presentation Overview

Logistics of the proposed committeePrimary responsibilities for committee

What is the effect of technology resources in student campus communities?

How can the institution take a more proactive approach in anticipating and adapting to technological changes?

Technology Integration as the Norm and Addiction Issues

Presentation Overview (con’t)

Assessment of Services and Environment

Soliciting Input from Stakeholders

Committee Logistics

What A committee that will generate

solutions to the current university problem of technology and and how it affects student interaction.

A committee that will be made of a number of students and staff from different departments and areas of expertise.

Who Campus Student Leaders Residence Hall Staff Residence Hall Student Staff Student Judicial Staff Student Life Staff Faculty Administration Interested Students Campus Technology

Representatives

Committee (con’t)When

The committee shall meet weekly until the urgent issues are addressed.

The committee shall then meet bi-weekly to resolve the remaining issues.

After all issues are addressed and controlled for, the committee shall meet monthly for review.

Committee (con’t)

Where The committee shall meet on

the 2nd floor of the Student Union.

Report The committee shall report to the

Vice President of Student Affairs. A report must be submitted to the

Vice President weekly to review what the committee has analyzed.

After control has been taken of the urgent issues, the committee shall then submit reports monthly to the Vice President.

Committee (con’t)

Budget The committee shall work with an

initial start-up budget amount of $5,000.00

Funding will be provided toward assessment, speakers, and analysis of the issues.

Funding will be up for review after one fiscal year after which the Vice President of Student Affairs will make a further recommendation for budget.

Committee Responsibilities

What is the effect of technology resources in student campus communities? Online Media SharingStimulate Community through Digital MeansWeb-based University ServicesDigital DivideHarassment

Committee Responsibilities (con’t) Online Media Sharing

Copyright and Piracy

When students share songs and other media over the campus network do they know this is copyright infringement unless the students own the license for the music? What can be done to make students more cognizant of the repercussions of such large-scale illegal behavior?

What are the university ramification for providing the medium in which copyright infringement takes place.

Programs like Napster, KaZaA, Audiogalaxy, and Gnutella are large-scale network applications that allow media to be shared between users. What are the social issues involved when students continue to spend more time using these programs?

Committee Responsibilities (con’t) Online Media Sharing

University Connection and BandwidthBandwidth, or simply network capacity is how much of a connection

does the network have to the Internet. Essentially, think of a pipe width. The larger the pipe, the more expensive, and typically the larger the costs for providing service. (A campus providing service for 35,000 students will spend more than a campus providing access for 1,000 students.) How do our costs at Telnet compare with other similar institutions?

Committee Responsibilities (con’t) Online Media Sharing

Bandwidth (con’t)Why should we be

concerned about bandwidth?

Bandwidth is an expensive commodity.

SOURCE: Chronicle Reporting

Committee Responsibilities (con’t) Controlling Media Sharing

Bandwidth There are appliances

available to restrict the type of data being sent out and received over university networks. What would be the campus impact on utilizing one of these appliances? Could it possibly be more destructive, or would it free up more resources?

Possible outlawing of certain programs

A simple solution with complex outcomes could be to shut down access on certain programs that use large amounts of bandwidth. However, how would this impact valid research using media? Is the solution to avoid the program, or address the problem? What would be the impact on the campus community?

Simulate Community Through Digital Means

The following is a list of possible solutions using web technology to meet the needs of the student that is technologically minded. The committee needs to be aware that when students are in front of a computer it is an intriguing and possibly convenient opportunity to reach students through non-conventional means.

Digital Means (con’t)

Student/Floor/Building websites Student websites allow students to

share their interests Residence Hall and Floor websites

could increase intractability and communication

Student Hall Staff can arrange community builders through them

Students can use them to arrange events, start birthday clubs, sell

books, etc…

Online calendar of student events A detailed calendar of events

including:

Academic events

Campus social events

Building programs

Events in the community

Digital Means (con’t)

Chat (moderated and /or

unmoderated) Whether or not chat rooms should be

moderated or unmoderated shall be discussed in further detail by the committee

Chat rooms could potentially allow communication among building and campus residents

Giving residents the chance of meeting a large group of students

The potential to find other residents to participate in events with such as sporting events, lectures, on campus

social events

Websites for resources Academic resource

Research toolClass online discussionsOnline tutoring

Student life resource Student Government websiteThe ability to post issues online for student reviewClubs and Organizations websitesAllows for students to stay in touch even if they miss a meetingPost events

Web-based University Services

Further assessment should be given to how much time and money could be saved by further automating tradition paper practices. The following is a very short list of the potential that is out there. Along with the obvious savings, the assessment should concentrate on the impact to the campus community.

Web-based (con’t)Email and Chat

Allows students to stay in contact with family and friends

Students can also reach professors to ask school related questions

Allows students to send questions to a variety of student service offices. Some examples could be: Student Health Services, Residential Life, Dining Services

Registration

Online registration cuts down on lines in registration office

Allows fast and instant access to personal information, updating institution records, and looking up class schedules and transcripts.

Web-based (con’t)Financial Aid

A website allowing access to forms (local, state, federal, as well as university forms)

The ability to send questions via e-mail and chat

Tips for receiving financial aid funds

Digital Divide

Digital Divide essentially means the difference between students who are tech savvy, and those who are not.

The committee is going to have to do further assessment to further investigate the impact on these two populations of students, as well as those in-between.

Digital Divide (con’t)

Possible Tools for Assessment

How many students have their own computers?

How often do students use computers labs?

How computer literate are our students?

Could training opportunities be utilized?

What do students see lacking in digital services provided by the campus

Harassment Unknown

Measures can be taken to prevent unknown harassment. These could include:

Students should attend a harassment workshop before being granted a college-issued user name.

Only the college-issued user name will be available for online discussions.

Students should be encouraged to openly discuss the topic of harassment (Perry, 1993).

In cases where the violator is known or unknown, the student should keep a copy of any inappropriate communications and quickly notify student affairs staff.

Known Student affairs professionals must be

informed about the college’s responsibility (Perry, 1993).

Student affairs staff should provide a clear list of possible sanctions for those who violate harassment policies (Perry, 1993).

Student affairs staff should work to keep the victim’s identity confidential.

Reference Perry, N. W. (1993). Sexual harassment on campus:

Are your actions actionable? Journal of College Student Development, 34, 406-410.

Proactive Technological Outlook

How can the institution take a more proactive approach in anticipating and adapting to technological changes?

Follow trends closely Anticipate changes

Assessment of changing student needs

Proactive Technological Outlook (con’t)

Follow Trends Closely Follow IT (Information

Technology) changes in business, social, and other non-university sources.

Anticipate Changes Web year n. About 90 days.

The concept is just beginning to hit home with university officials. Universities need to move more quickly if they hoped to succeed in commercializing Internet-oriented products developed on their campuses. (Chronicle, IT Jargon Monitor, 2002.)

Assessment of Changing Needs and Climate

The university used to be the place where new technology was in abundance, and most students new to the campus were getting their first email address and going on the Internet for the first time. This is no longer the case.

"A Nation Online: How Americans Are Expanding Their Use of the Internet", published by the National Telecommunications and Information Administration and the Economics and Statistics Administration, found that 143 million Americans (54 percent of the population) used the Internet in September 2001.

What are students doing online?

Source: NTIA and ESA, U.S. Department of Commerce, using U.S. Census Bureau Current Population Survey Supplements

While the numbers are a bit amazing what students are doing online nationally, it’s important to do a local university assessment to find out what students are doing here at Telnet.

84.0

67.3

61.8

42.1

39.1

34.9

30.9

24.8

18.8

17.3

17.9

16.4

8.8

5.2

3.5

0 20 40 60 80 100

E-mail

Product/Service Information Search

News, Weather, Sports

Playing Games

Product/Service Purchases

Health Services or Practices Info. Search*

Government Services Search*

Complete School Assignment**

View TV/Movies, Listen to Radio

Chat Rooms or Listservs

On-Line Banking*

Job Search*

Trade Stocks, Bonds, Mutual Funds*

Make Phone Calls

On-Line Education Course

Technology Integration as the Norm and Addiction Issues

High Tech Academics Paper and Digital Students Addiction Net Health Summary of Technical Integration

Technology Integration as the Norm and Addiction Issues (con’t)

Paper And Digital Students It’s a difficult time when

some students use and expect digital components, while at the same time some students continue to think in a paper framework. How can Telnet continue to address both populations of students?

Addiction While still in it’s

infancy, Net Addiction is being a new trend. Right now it’s classified as being similar to compulsive gambling (Davis, Accessed 2002)

Technology Integration as the Norm and Addiction Issues (con’t)

Net Health Are we providing computer

workstations and desks to take into consideration the ergonomic and changing nature of technology appliances? How can we further adapt and even speculate on technology changes and its impact on Telnet as well all of Telnet’s stakeholders? (Healthy Computing)

Summary of Technical Integration With increased

academic profiles of students how do we concentrate on a high tech community and at the same time prevent internet/technology addiction.

Assessment of Services and Environment

For many universities, multiple services are available online. These can include course registration, faculty, staff, and student directories, library services, financial aid status, course discussion boards, and calendar of events, among a number of other services.

Assessment (con’t)

Soliciting Input from Stakeholders

Colleges should keep current with needs of its stakeholders, especially with students and parents.

The committee may consider hiring the services of a consulting firm to evaluate current trends and interests.

Institutions can seek input from prospective students, current students, alumni, faculty, staff, parents and well as members of the local community as to perceptions of internet usage among students

Colleges could create an open forum at large campus functions, such as Orientation, Family Weekend, and Homecoming to introduce stakeholders to helpful resources available on the Internet.

Assessment (con’t)What other schools are doing

DePauw University, Greencastle, IN

In response to a recent crisis affecting hundreds of students, DePauw immediately launched an informative website complete with photos, audio files, and updated information.

Students, parents, alumni, and other stakeholders were able to stay current as news was gathered. In doing so, necessary telephone lines may have been freer to operate with emergency services.

Assessment (con’t)Indiana State University,

Terre Haute, IN Several instructors use a web-based

program where students are able to interact with the instructor and other students in the class at their leisure.

Online discussions may enable students who do not typically discuss in class to feel more comfortable to discuss and raise questions in a different environment.

Conclusion

Dealing with technology resources is a continues challenge that the institution will have to face for years to come. With the proposed outline, this committee should have the initial structure to adapt and function throughout the coming years. Though, it’s important that the committee’s mission and goals are continually updated as the technological and campus climate change.