CURRICULUM VITATE

Vipin Rajpoot

DOB: 07th Jan 1990

Address: H. No 148, Puraini Durveshpur, Lodipur Milak, Bijnor - 242627, India

Phone Number: +91- 9033010050, 9837653471

Email: vipinrajpoot@hotmail.com Skype ID: vipinrajpoot90

Career Objective: To give my best to the organization where my skills and knowledge would contribute to the success of the organization.

Area of Interest: To work in front office department

Educational History:

Hotel Management, Phoenix College of Management Bareilly Utter Pradesh, March 2010-March 2011,

Graduation Diploma in Hotel Management and Tourism Mahatma Jyotiba Phule Rohilkhand University in the year 2010

Passed B.sc UP Board in the year 2006

Passed Intermediate UP Board in the year 2004

Passed High School Job Summary:

Reserve, register and assign rooms to guests and be a continuous source of information during their stay in the hotel premises.

Professional Experience:

Fortune Inn Haveli Member of ITC group of Hotels, Gandhinagar, Gujarat, India

Senior Front Office Supervisor & Night auditor Oct, 2013 – Present

Updating bar rate on online

To provide a friendly welcome and high-quality service over the phone and on the Guest arrival to

the hotel.

To carry out all necessary operations when guests arrive and depart(Check-in/check-out)

Acting as a "One Point Contact" for the guest to deliver and satisfy guest needs and to meet their

requirement.

Maintaining In process measures as per the set guidelines and to make sure that it meets

Management Goals.

1 P.T.O

Ensures proper staffing levels of Front Desk Clerks by assisting Front Desk Manager/Front Office

Manager in preparing weekly schedule and maintaining proper documentation (time cards,

disciplinary procedures, reviews, etc.)

Handling reservation Calls & email, offering rates & discount to corporate client.

Doing Night Auditing.

Creating Night Flash report..

Participate in internal meetings and training courses.

Conscientious and correct execution of the Team Leaders’ instructions.

The Golden Palms Hotels & Spa, Goa, India

Front Office Assistant & Night auditor Jan, 2013 - Oct, 2013

Maintain the Guest History System and updating of all the guest profiles.

Updating the proper guidelines to provide guest comfortless and security.

Ensure norms, procedures and systems for safety and security of guest belongings(e.g. Lockers &

Left Luggage etc) are followed

Handling guest check in & check out including groups as per SOP.

Assists the Front Desk Manager/DM/FOE by handling special requests, group blocking and unusual circumstances

Selling sightseeing package

Charters (Sita, caper, Minar, T.B.I etc)

Hotel Comfort Inn Choice Group of Hotels, Lucknow, India

Front office Associate & Night auditor Nov, 2011 – Jan,2013

Maintaining In process measures as per the set guidelines and to make sure that it meets

Management Goals.

Doing Night Auditing.

Creating Night Flash report.

Travel desk/Concierge

Selling sightseeing package

Taking room reservation over phone & email offering rate as per hotel CVGR

Hotel Clarks Exotica Aguada Anchorage, goa, India

Industrial Trainee March, 2011 – September, 2013

Being an industrial trainee worked in all operation department of hotel.

Observe all operation procedure.

Luggage Handling of Group & FIT.

Bed making & Turn Down service.

2 P.T.O

Room Service Operation.

Kitchen operation.

Special Skills:

Comprehensive problem solving abilities, excellent verbal and written communication skills,

ability to deal with people diplomatically,

willingness to learn,

Team facilitator & hard worker.

C omputer Proficiency:

Diploma in Tally 7.2 & 9.2, M.S office and Internet in 2010.

K nowledge & Skills:

I D S Fortune Enterprise V4.1

I D S Fortune Express V4.1

I D S Fortune professional V2

Knowledge about HOT SOFT

Achievements: Appreciated by The Employee Of The Month June, 2013 at The Golden Palms Hotels and Spa

(Goa).

Appreciated for Member of Kamyabi Club at Fortune Inn Haveli Member of ITC group of Hotels, Gandhinagar, Gujarat, India.

Achieved a WOW Certificate at Fortune Inn Haveli Member of ITC group of Hotels, Gandhinagar, Gujarat, India.

REFERENCE:

Available on demand.

Language Ability: English : Fluent Hindi : Excellent

Russian : Little Bit

Hobbies:

Surfing the internet. Collecting Coins & Ticket

3 P.T.O