VIGEYE : AN INDIAN CASE STUDY

Team IndiaR. Sri Kumar CommissionerK. Subramanian Officer on Special dutyCentral Vigilance Commission, New Delhi, India

www.cvc.nic.inhttp://cvc.vigeyegpms.org

Namasthe • VIGEYE (Vigilance Eye)

• Introduction • What it is

• Process• How it works

• Technology• Cost effectiveness

• VIGEYE-GPMS• Multijurisdictional investigations• http://cvc.vigeyegpms.org

• Indian learning experience• SWOT analysis

• Scaling up• VIGEYE- GPMS version 2

• Way forward• TEAM India• Team One World

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Introduction•   “Stealing is bad enough, ripping off the poor is

disgusting.” – quote of the World Bank President in the 2010 conference of International Corruption Hunters Alliance

• Our getting together again in 2012 is to “draw strength, learn from one another and create a global alliance of thoughts that can be translated into meaningful actions as per local conditions.”

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India and the World- in short since ICHA 2010

India

• Signatory since 2005, India ratified the UNCAC in 2011

• In the IAACA general body at Macao in Nov 2010, India proposed working as Team One World to build a Knowledge sharing portal

• On 9th Dec 2010 CVC India launched Project Vigeye at New Delhi which was later integrated with GPMS – This is a citizen empowerment initiative to fight corruption

• CVC India brings Vigeye – GPMS to the World centre stage

World

• Arab springs spread wings• UNCAC 2003 takes firmer

roots with first phase of review mechanism making progress

• At Marrakech in October 2011, IAACA approves a work plan and presents the same to the conference of State parties

• The plans for a IAACA Task force for implementation of an approved work formalised

• World Bank holds 2nd ICHA

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India Today in greater detail…• UNCAC ratified by Indian Parliament• New set of anti corruption laws to be compliant with

UNCAC requirement in Parliament• Heated debate on the Lokpall bill aimed at corruption at

high places continues to dominate the Indian polity• Public outcry against corruption at a feverish pitch • Scandals surfacing at regular intervals and Supreme Court

monitors some investigation (2G)• Project Vigeye Launched by Central Vigilance Commission

on 9th Dec 2010 International Anti corruption day

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Vigeye empowers the citizenAudio Files : audio 1, Video Files : video 1, 

Date : 05-06-2012 , Time : 03-55-40-PM, GPS : 0.0 , 0.0

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Enables evidence capture and transmission from site

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What is…• VIGEYE

• Acronym for Vigilance Eye• Empowers citizens to keep an eye on the corruption taking place in

their neighbourhood• Vigilant and public spirited citizen capture information on corruption

and pass them on to a central server in the cloud• They are acknowledged and enabled to track the processing of this

information leveraging available technologies

• GPMS• An abbreviation for Global Project Management System• World’s best practices on how to get things done are used to

process the information, as it gets validated, collated, analysed and transformed to actionable intelligence

• Crowd sourcing is extensively used in the information processing

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How Project Vigeye works…• A citizen with a mobile sends a sms VIGEYE to a

designated number• An patent pending application gets downloaded to the

said mobile (Currently about 100 models are supported)• The citizen sets up the application on the handset and

gets ready to use the same• The citizen is now empowered to capture voice,

document, photo, video, or even a signed note, validate the same and transmit it to the central server

• Central Processing then takes over after acknowledging and giving a complaint ID to the sender for tracking progress achieved in processing the information

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How to become a Vigeye…

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04/21/23 11CVC portal for VIGEYE: WWW.VIGEYE.COM

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Vigilance Complaints Management System (VCMS) Architecture

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Backend Complaint Processing Flow

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How GPMS works…• Global Project Management System is another set of

applications that helps to track progress of public funded projects from conception to completion

• With the willing participation of all stakeholders, who share information in their domain responsibly through the central platform called GPMS, the information continuously gets collated and analysed and presented to domain experts for their inputs and interventions

• GPMS serves as a knowledge management portal through which capacity and skill building interventions for all stakeholders are made possible

• A network of networks enables to gets things done

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Some examples from Project Vigeye• Complaint ID 49

• Received on: 2010-12-10 12:01:13• Against (Name) CWG Delhi 2010 Organising Committee for

alleged malpractices in the conduct of its affairs especially food arrangements for the volunteers

• Complaint ID1209• Received on: 2011-10-13 11:13:41• Against (Name) Mr. E (a private individual with police record

harassing the complainant)

• Complaint ID1210• Received on: 2011-10-13 12:35:25• Against (Name) Delhi university colleges having hostels misused

funds allocated to them for modernisaion during the CWG 2010 reported a Senior employee associated with the administration

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Going live seeking opportunities• http://cvc.vigeyegpms.org

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Strengths17

VCMS Existing MethodsAll complaints filed through mobile phones, website, paper letters, voice phone calls integrated into one system

Website, paper letters, voice phone calls in disparate databases

Complete information on all the complaints are available on website

Parts of information may be available only in paper files

Complaints submitted via mobiles have pre-established credentials through mobile number, device IMEI number

Credentials have to be verified manually

The complaint data is geo-referenced, thereby providing proof of place & time

Origin & location of the complaint has to be separately verified

Use of data encryption ensures secure data transmission and processing

Data encryption can be used

Online collaboration enabled due to complete information being available in digital form to all stakeholders with adequate access rights

Comparatively less efficient ,as need to know supersedes responsibility to share

The data captured at source using mobile phones, is processed through an effective evidence handling mechanism

Information is transmitted through paper & online media, susceptible to manipulation

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Weaknesses• Adequate Publicity not given– only 7231 vigeyes registered

till date, out of which 1800 were registered within first 10 days • Though some complaints were followed up, better complaint

tracking and closure would have prompted more citizens to participate with confidence.

• Need more clarity in ownership and responsibility for the complete and effective adoption and use of the system

• Capacity building programs need to be organised continually • A Call processing centre is still to be established due to

cumbersome tender process and delay in resource allocation• Attitudinal changes need to be brought about and can be

achieved only through persistence

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Going forth to meet the challenges• Preventive Steps

• Dedicated PMO to be set up• Ownership to be strengthened• Public involvement to be increased

• Corrective Steps• Resource allocation to be improved• Technological glitches to be addressed

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What lies ahead…..• Launch Phase II of Vigeyegpms• Collective steps that can be taken

• TEAM INDIA• A network of Vigeye volunteers as part of Team India to be built across

India in its 600 thousand villages and towns• Concept of sponsorship through CSR to be developed

• TEAM ONE WORLD• Interested participants can come together as members of the Task

Force to implement the IAACA work plan now with CoSP• Team One world

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Come let us TEAM up as ONE WORLD

“To use advanced Information & Communication

Technology in improving Vigilance and Public

Works Monitoring with the active involvement of

concerned citizens”

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Any questions….• Thank you• Pl visit http://cvc.vigeyegpms.org for becoming a member

of TEAM ONE WORLD

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