CIW Lab: Guest Check-in Instructions, Welcome & Closing MessageThank you so much! Your participation is invaluable. CIW would not exist without volunteers like yourselves.Please read this page carefully before reading the rest of this document so you are fully prepared.

If on the day of the Lab you realize you will be late - even if you think you might be late - contact Command Center (CC) (312) 625-5467 immediately. If texting, follow this example: "LATE: your first and last name - name of lab - time you will arrive". We understand, life happens!

Lab Ambassador Duties (that’s you!)● If no one is at the entrance to let you in when you arrive, call CC (312) 625-5467● Confirm your arrival at Lab by calling or texting CC (312) 625-5467

○ If texting, follow this example: ARRIVED: Your First and Last Name, Name of Lab● Host will provide you with:

○ The QR Code Sheet (If they don’t, kindly ask for it. If they don’t have it, Lead will)○ There is one size Large Volunteer T-Shirt at each Lab

■ Your Lead should be bringing a Small, Medium, Large, and X Large - in case the Large doesn't fit or more than one volunteer needs a Large- but this is not guaranteed. If there is not a shirt at the Lab that fits, we thank you in advance for your flexibility and understanding with this matter.

■ If you receive a T-shirt at a previous volunteer shift, please re-wear it to this Lab.● Ask Host where to place/how to distribute:

○ Directional & Image Release Signs and Name Tags & Sharpies● Decide which Ambassador(s) will scan guests’ tickets● When Host asks you to, start welcoming and scanning guests’ tickets

○ If you use any NAME SHEETS (pages 8, 9, & 10 of attached packet) give them to Lead○ If Lead is unavailable, give to Host after Lab ends

● At start of Lab- if Lead is unavailable- Host will invite you to read Welcome Message (page 11)○ If Host forgets to invite you, kindly ask to read Welcome Message

● At end of Lab- if Lead is unavailable- Host will invite you to read Closing Message (page 12)○ If Host forgets to invite you, kindly ask to read Closing Message

● Assist Host with other duties if needed● If you or a guest have a complaint/need that you personally cannot solve, report it to:

○ Lead. If Lead is unavailable, report it to Host. if Host is unavailable, call CC (312) 625-5467. Lab Lead Duties

● Arrive 15 minutes before Lab starts and stay for at least 30 minutes● Handle any escalated incidents/customer service issues● Assist Host/Ambassadors with other duties as needed● Read Welcome Message at start of Lab. Note: Ambassador reads Message if Lead is unavailable● Read Closing Message at end of Lab. Note: Ambassador reads Message if Lead is unavailable

More Information● A paper copy of this will be present at this Lab.● Host and Lead have all this information. ● View The CIW 2017 Volunteer Handbook here: https://ciwvolunteer.wordpress.com/training

Thank you again for your help and for being part of our Community of Curiosity. We can’t do it without you!The CIW Volunteer Team

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CIW Lab: Guest Check-in Instructions, Welcome & Closing MessageInstructions if there is an iDevice with wi-fi or data (3G/4G) to scan guests' tickets If you do not bring an iDevice, Host or Lead might provide one. If you need wi-fi access,

ask Host. If a Menlo Pass holder arrives without a ticket, send them to Lead. If Lead is unavailable,

ask them to call (312) 625-5467.

1) Ask for each guest’s paper ticket or e-ticket and scan it2) If guest purchased ticket but lost it: scan code next to their name on QR CODE SHEET

a) Lead and/or Host will provide QR CODE SHEETb) If guest is not on QR CODE SHEET or if you do not have QR CODE SHEET, write

name on LOST TICKET SHEET and say, "As soon as I can I will call my supervisor to verify that you're on the list. Meanwhile, if you can, search your email for subject: Chicago Ideas Order Confirmation from tickets@chicagoideas.com"

3) If guest has not purchased ticket and Lab is not sold out: say, "Please purchase a ticket on www.chicagoideas.com"

4) If guest has not purchased ticket and Lab is sold out: say, "This Lab is sold out. I can add you to the waitlist. If tickets become available for purchase after the Lab begins I will let you know"a) write name on WAITLIST SHEET

5) When everyone present with a ticket is in Laba) Lead will help you with LOST TICKET AND WAITLIST SHEETS

i) if there are any issues, tell Leadb) If Lead will not be present call Command Center (312) 625-5467 and read them names

on LOST TICKET SHEETi) Command will tell you who has purchased a ticket, cross their names out on the

LOST TICKET SHEET and tell them to enter Labii) Command will tell you who has not purchased a ticket, tell these guests, "I'm sorry

but I don't have any record that you purchased a ticket." Then tell them step 3 or 4.iii) Tell guests on WAITLIST SHEET, "I'm sorry but no tickets are available for

purchase." (1) If there are any issues say, "I'm sorry I don't have the authority to solve this

issue, please call the CIW Ticketing Office at (312) 906-7419."6) Give all SHEETS to Lead. If Lead is not present, give all SHEETS to Host.

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CIW Lab: Guest Check-in Instructions, Welcome & Closing MessageInstructions if there is no iDevice or if iDevice stops working1) Ask for each guest’s paper ticket or e-ticket and cross their name off QR CODE SHEET

a) *if you scanned some guests before iDevice stopped working, you do not need to write those names anywhere

b) If you do not have QR CODE SHEET, write their name on NO iDEVICE/NO QR CODE SHEET

c) If guest purchased ticket but lost it: cross their name off QR CODE SHEETi) If guest is not on QR CODE SHEET or you do not have QR CODE SHEET, write

name on LOST TICKET SHEET and say, "As soon as I can I will call my supervisor to verify that you're on the list. Meanwhile, if you can, search your email for subject: Chicago Ideas Order Confirmation from tickets@chicagoideas.com"

2) If guest has not purchased ticket and Lab is not sold out: say, "Please purchase a ticket on www.chicagoideas.com"

3) If guest has not purchased ticket and Lab is sold out: say, "This Lab is sold out. I can add you to the waitlist. If tickets become available for purchase after the Lab begins I will let you know."a) write name on WAITLIST SHEET

4) When everyone present with a ticket is in Laba) Lead will help you with LOST TICKET AND WAITLIST SHEETS

i) if there are any issues, tell Leadb) If Lead will not be present call Command Center (312) 625-5467 and read them names

on LOST TICKET SHEETi) Command will tell you who has purchased a ticket, cross their names out on the

LOST TICKET SHEET and tell them to enter Labii) Command will tell you who has not purchased a ticket, tell these guests, "I'm sorry

but I don't have any record that you purchased a ticket." Then tell them step 3 or 4.iii) Tell guests on WAITLIST SHEET, "I'm sorry but no tickets are available for

purchase."(1) If there are any issues say, "I'm sorry I don't have the authority to solve this

issue, please call the CIW Ticketing Office at (312) 906-7419."5) Give all SHEETS to Lead. If Lead is not present, give all SHEETS to Host.

if you have an iDevice you are bringing to Lab, use instructions below to download and test CI Scanning App

if you do not have an iDevice, review instructions below so you are prepared in case Host or Lead provides you with an iDevice

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CIW Lab: Guest Check-in Instructions, Welcome & Closing MessageGo to the 'App Store' on the iDevice In the Search Bar type “CI Scanning”

then click 'FREE' If Search Bar does not work, search

Google for "CI Scanning app store"

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CIW Lab: Guest Check-in Instructions, Welcome & Closing MessageAfter downloading completes, click 'OPEN' in the upper right

Click 'Log in' in the upper left

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CIW Lab: Guest Check-in Instructions, Welcome & Closing MessageType in (CASE SENSITIVE):Email: ciwscanning+1@gmail.comPassword: VolunteerClick 'Go' in the lower right

Events are sorted by Event Type.Scroll down to Event Type: 'Special Engagement' and click on 'Welcome to Chicago Ideas'

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CIW Lab: Guest Check-in Instructions, Welcome & Closing Message Click 'Scan' in the lower left If you need to go back, click the left

arrow in the upper left

Point the iDevice at the image below as if you were taking a picture of the QR Code (you may need to move the iDevice closer to or further away from the image and wait for the camera to focus)

When "Ticket has already been scanned." appears at the top of the screen, it means the iDevice has scanned the ticket.

If you need to go back, click the 3 white bars at the bottom of the screen

If the flash turns on but you don't need it on: go back, point the iDevice at a light, click 'Scan' again (the flash should now be off)

Below is an image of what appears at 6

Special Engagement

CIW Lab: Guest Check-in Instructions, Welcome & Closing Messagethe top of the screen when you scan a valid ticket.

On the day of the Lab you are volunteering for, click 'Today's Events' in the lower right

Events are sorted by Event Type, scroll to 'Labs' or 'Premier Labs' and click on your Lab

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CIW Lab: Guest Check-in Instructions, Welcome & Closing MessageLOST TICKET SHEET

Ambassador writes guest's name here if...Guest purchased ticket but lost it

and Guest is not on QR CODE SHEETOr there is no QR CODE SHEET

Last Name First Name Email address used to purchase ticket

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CIW Lab: Guest Check-in Instructions, Welcome & Closing Message

WAITLIST SHEETAmbassador writes guest's name here if...

Guest has not purchased ticketand Lab is sold out

Last Name First Name

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CIW Lab: Guest Check-in Instructions, Welcome & Closing Message

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CIW Lab: Guest Check-in Instructions, Welcome & Closing Message

NO iDEVICE/NO QR CODE SHEETAmbassador writes guest's name here if...

There is no iDeviceand Guest showed you ticket

and there is no QR CODE SHEET

Last Name First Name

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CIW Lab: Guest Check-in Instructions, Welcome & Closing Message

WELCOME MESSAGEWelcome to Chicago Ideas Week and one of 85 Labs taking place all over the city this week! Chicago Ideas is about sharing ideas, inspiring action,

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CIW Lab: Guest Check-in Instructions, Welcome & Closing Messageand igniting change to positively impact our world. Our goal is to create new connections and collaborations, and stimulate new initiatives and ventures.  We’re delighted to have you take part in our Ideas Festival for Everyone. We encourage you to connect with each other and Chicago Ideas. Take photos of your favorite moments and share them with us on Twitter, Facebook, and Instagram using hashtag #ChicagoIdeas (all one word, capital C capital I).  If you want to get more involved with Chicago Ideas, here are 2 great options: 

Download the free CIW app. In the app store, search “Chicago Ideas Week." You can use the app to meet other attendees, share experiences, and easily access the CIW schedule. 

Become a Chicago Ideas member. This week only, we’re offering a 15% discount on all 2018 Chicago Ideas Memberships and Gift Memberships. At check out use code: “2018NOW”

And now, ENJOY your Chicago Ideas Lab! 

CLOSING MESSAGEThank you again for joining us and a big thank you to our Host for all the time and energy they put into making this amazing experience for us and

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CIW Lab: Guest Check-in Instructions, Welcome & Closing Messagesupporting Chicago Ideas.  We’d love to hear your feedback to make CIW the best possible experience. We have a brief survey of just a few questions that can be completed via your smart phone right now. By completing the survey you will automatically be entered to win a CIW 2018 Membership! If you can, please take a quick moment with me and from your phones visit chicagoideas.com/survey – (pause). Please be as specific as possible and include the lab name and location. If you can't access the survey at this time, please share your thoughts with us later at chicagoideas.com/survey or by emailing info@chicagoideas.com. Thank you!

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