victorian residential tenancies tribunal system mr jim nelms, registrar, residential tenancies...
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Victorian Residential Tenancies
Tribunal System
Mr Jim Nelms, Registrar, Residential Tenancies
Tribunal
Supreme Court (Court of Appeal)
County Court
Magistrates’ Court Boards & Tribunals
Includes - RTT/SCT- Domestic Building- Guardianship, etc.
Claims for possession
Claims for compensation
Allegation of non-compliance
LANDLORDS & TENANTS
43,000 p.a.APPLICATIONS
12 - 18%REJECTED
MISTAKES EQUAL DELAYS• Rental arrears
• Processing time
Manually Completed Applications
TECHNOLOGY
ELECTRONIC SERVICE DELIVERY
Range
Reach
Responsiveness
95% of respondents use
computers in the
workplace
16% connected
50% considering access
INTERNET ACCESS
70%Desirable & Beneficial
ELECTRONICSERVICE DELIVERY
A BUSINESS CASE
27 months
PAYBACK
A BUSINESS CASE
SYSTEM OVERVIEWWhy Lodge via the Internet?
• Not hardware reliant
• No specialist or proprietary software
• Interactive
• Cost neutral to user
SYSTEM OVERVIEW
•Easy to use lodgement of notices and/or applications with the Tribunal
•On-line information
LOGGING ON
THE RTT HOME PAGE WITH THE ACTION MENU
THE NEW NOTICE SUB-MENU
LODGING A NOTICE FOR A LANDLORDSelect the Section
ENTERING DETAILS FOR THE SECTION SELECTED
LODGING A NOTICE FOR A LANDLORD Entering Property
LODGING A NOTICE FOR A LANDLORD Entering Property, Invalid Postcode Entered
LODGING A NOTICE FOR A LANDLORDEntering the Landlord Details
LODGING A NOTICE FOR A LANDLORDEntering the Tenant Details
LODGING A NOTICE FOR A LANDLORDEntering Service Details
LODGING A NOTICE FOR A LANDLORDConfirming the Details Entered
LODGING A NOTICE FOR A LANDLORDThe Notice that is to be Printed
LODGING AN APPLICATIONNew Application Submenu
LODGING AN APPLICATION BASED ON NOTICE SEARCH
Entering Search Criteria Rented Property Address
LODGING AN APPLICATION BASED ON NOTICE SEARCH
List of Notices that Satisfy the Search Criteria
LODGING AN APPLICATIONSelect the Requesting Orders
LODGING AN APPLICATIONEntering Security Details
LODGING AN APPLICATIONEntering Property Details
LODGING AN APPLICATIONEntering Landlord Details
LODGING AN APPLICATIONEntering Tenant Details
LODGING AN APPLICATIONEnter Service Details
LODGING AN APPLICATIONPrinting the Application
ELECTRONIC SERVICE DELIVERY
Designed to deliver a range of Tribunal services more effectively and efficiently to the Victorian public and business
ELECTRONIC SERVICE DELIVERY
• Lower the cost of doingbusiness with government
• More timely deliveryof documents
• More effective use ofhearing resources
ELECTRONIC SERVICE DELIVERY
Low Cost & Platform Independent
ELECTRONIC SERVICE DELIVERY
Enable clients to receive notices relevant to applications
ie. Adjournments,instructions, messages
ELECTRONIC SERVICE DELIVERYAvailable for
Public Inspection
• Tribunal Hearing lists
• Legislation
• Practice notes
• User aids
ELECTRONIC SERVICE DELIVERY
•Remove the need tore-key information
•Validate information
SECURITY
PublicDomain
InternalNetworks
FIREWALL
FIREWALL
ENCRYPTION
UserSession Key
INTELLIGENCE Relevant information only
PROMPTS Drop down list boxes
POPULATION OF FIELDS Automatic where possible
DATA RECORDING
•Reduce theamount of paper
•Reduce thenumber of enquires
CONCLUSION
Electronic Service Deliverywill enhance the
administration of justice in the Tribunal