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& A S S O C I A T E S& A S S O C I A T E S

The Learning and Performance Ecosystem and the 70-20-10 Model©2017 by Marc J. Rosenberg, all rights reserved

Slide 1

The Learning and Performance

Ecosystem and the 70-20-10 Model



Marc J. Rosenberg, Ph.D.

Congresso Learning and Performance Brasil 2017

Sao Paulo, August 28, 2017

Copyright, 2017, by Marc J. Rosenberg and is provided for educational purposes only. This material may not be altered, distributed to third parties, used in any commercial or marketing venture, or published in any medium, including the Internet, without written permission from the copyright holder.

Via Skype




Slide 2

Greetings from New Jersey, U.S.A.

Marc Rosenberg




Slide 3

Productivity

Performance

Learning

builds capabilities.Training is one way we learn.

Training

is an activity.

Learning

Training

Productivity

is the end goal.

Performance

is how work gets

done.Learning is one way to

enable performance.

Beyond training

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiik6D-npnNAhVJqR4KHSZUAZUQjRwIBw&url=https://openclipart.org/detail/221448/achievement&bvm=bv.124088155,d.amc&psig=AFQjCNF4yonxNRieRd7o-1fIA9aJLjZbWA&ust=1465503193444355

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiik6D-npnNAhVJqR4KHSZUAZUQjRwIBw&url=https://openclipart.org/detail/221448/achievement&bvm=bv.124088155,d.amc&psig=AFQjCNF4yonxNRieRd7o-1fIA9aJLjZbWA&ust=1465503193444355




Slide 4

70-20-10 Model

Learning

By Doing

(Informal)

70%

Learning

From Others

(Informal)

20%

Formal,

Structured

Training

10%




Slide 5

70-20-10 Model

Learning

By Doing

(Informal)

70%

Learning

From Others

(Informal)

20%

Formal,

Structured

Training

10%Learners




Slide 6

Ecosystem

All the parts

of an

environment

and the

complex

relationships

between

them.




Slide 7

Structured

Learning

Train, certify and meet

compliance requirements

Learning and performance ecosystem




Slide 8

8

Talent

Management

Performance

SupportStructured

Learning

Access to

Experts

Social

Networking &

Collaboration

Knowledge

Management

advance

consult

Manage and develop the

workforce

Improve productivity and

reduce errors

Provide easy and reliable

access to information

Leverage expertise

Encourage exchange of

knowledge and ideas

Train, certify and meet

compliance requirements

Learning and performance ecosystem




Slide 9

• Talent Mgmt Systems (TMS)

• Performance Mgmt Systems (PMS)

• Software Help Applications

• Performance Support Systems

(PSS)

• Inference Engines

• Search Engines

• Content Mgmt Systems (CMS)

• Document Mgmt Systems (DMS)

• Knowledgebases

• Analytics

• Expertise Location &

Management Systems (ELM)

• Blog Applications

• Microblog Applications

• Wiki Applications

• Social Networking Platforms

• Community of Practice (CoP)

Applications

• Authoring Tools

• Learning Content Mgmt Systems (LCMS)

• Learning Mgmt Systems (LMS)

• Assessment and Survey Engines

• Virtual Classroom Systems

Traditional L&D

Technologies

Workplace L&D Technologies

Talent Management

Technologies

Ecosystem technologies




Slide 10

Merging the models

70% -Learning by Experience

10% - Formal,

Structured Training

20% - Learning From Others




Slide 11

One more model: Stages of proficiencyT

rain

ing

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ols

So

cia

l

Exp

ert

Tra

inin

g

To

ols

So

cia

l M

ed

ia

Exp

ert

Tra

in

To

ols

So

cia

l M

ed

ia

Exp

ert

Tra

inin

g

To

ols

So

cia

l M

ed

ia

Exp

ertPS/K

M

PS/K

M

PS/K

M

PS/K

M

Novice Competent Experienced MasterIncapable,

Knows Nothing (has prerequisites)

Can Perform to

Basic Standards

Can Vary Responses

to Unique Situations

Can Redesign Work

and Teach Others

Four Stages of Proficiency

Ecosystem Components




Slide 12

Learn more




Slide 13

Obrigado!

www.marcrosenberg.com

www.facebook.com/marc.rosenberg3

@marcjrosenberg

www.linkedin.com/in/marcjrosenberg

[email protected]

“Marc My Words” column




Slide 14

About your speaker

Dr. Marc J. Rosenberg is a leading management consultant, speaker and educator

in the fields of training, organizational learning, e-learning, knowledge management

and performance improvement.

He is the author of the best-selling books, E-Learning:

Strategies for Delivering Knowledge in the Digital Age

(McGraw-Hill), and Beyond E-Learning: Approaches

and Technologies to Enhance Organizational

Knowledge, Learning and Performance (Pfeiffer). His

monthly column, “Marc My Words,” appears in the

eLearning Guild’s Learning Solutions online magazine.

Marc is a past president of the International Society for Performance Improvement

(ISPI), and holds a Ph.D. in instructional design, plus degrees in communications and

marketing. He also holds the Certified Performance Technologist (CPT) designation

from ISPI, where he is an honorary life member, the Society’s highest award. Marc is

also a recipient of the eLearning Guild’s “Guild Master” award. Dr. Rosenberg has

spoken at The White House, debated the future of e-learning at Oxford University,

keynoted numerous professional and business conferences, authored more than 100

columns, articles and book chapters in the field, and is a frequently quoted expert in

major business and trade publications. He is a former vice president of his local

community’s Board of Education.

More information about Marc is available at www.marcrosenberg.com.

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