Claire Stevens, Chief OfficerThe Engagement Matrix

Scottish Transitions Forum1st November 2013

• National intermediary for a network of voluntary health organisations & workers

• Promoting & mobilising the sector’s role in transforming services and impacting on health & wellbeing

• Gateway between policy makers and the third sector

• Platform for voluntary organisations to be heard and influence

Voluntary Health Scotland

By 2020 everyone is able to live longer, healthier lives at home or in homely setting.

A healthcare system with: •integrated health & social care•a focus on prevention, anticipation & supported self management•Day treatment the norm, if can’t be provided in community•Highest standards of quality & safety, with person at centre of all decisions•Focus on getting people back home asap, with minimal re-admission risk

The 2020 Vision

Three quality ambitions:•Partnership •Avoiding harm or injury •Appropriate support at right time

Six dimensions of healthcare quality:•Person-centred•Safe•Effective•Equitable•Timely

Healthcare Quality Strategy

• Better outcomes for people & communities• Information, advocacy & support • Services that engage, empower & enable people• Partnership approach is key to Quality Strategy

Quality Alliance Board – reviewed involvement, identified barriers & agreed need to:

• Sustain & enhance health/third sector engagement

• Tackle variation across Scotland

Why involve the third sector?

• Three action groups:– Improve understanding through online

resource– Develop use of community benefit clauses– Improve engagement between key people

in boards & third sector• Lead officers in each health board identified• Leads Network

Improving Engagement

• Tool – comprises template & guidance

• For health boards & third sector partners to complete together

• Designed to:

– Map existing engagement

– Identity gaps

– Agree next steps

The Engagement Matrix

The Template

Examples of evidence

• Mobilising people to get together & focus on the positive

• Enabling a shared focus & activity in its completion

• Acting as a catalyst for dialogue, relationship building, partnership working

• Scottish Government will report to NHS CEOs this month

• VHS Symposium: Drawing it All Together

Show, tell & next steps

Third sector no third wheel!

Download the Matrix:

http://www.vhscotland.org.uk/engagement-matrix/

@VHScomms

claire.stevens@vhscotland.org.uk

0131 474 6189

More information