veterinary leadership: motivating and inspiring...

Risky Business: Veterinary Leadership - Motivating & Inspiring Results Stephen Kozicki

Veterinary Leadership: Motivating and Inspiring Results

Stephen Kozicki

Gordian Business

Suite 11, 14 Narabang Way Belrose NSW 2085

[email protected] is all about aligning team performance with the expectations of Vets and Practice Managers and then building a team to grow customer satisfaction and profits. This means understanding how each person connects with the vision and focus of the practice and identifying what will improve customer satisfaction and productivity. Improved engagement of the whole vet team will also reduce costs, because the focus will be on those services that the customer values and not what has always been delivered.

Notes Useful reminders. Things I’d like to explore further. Important points I need to take back to my team.

AVA Annual Conference 2007 AVPMA Proceedings - 1 -

mailto:[email protected]


Reflections and Actions What aspects of the session need to be acted on immediately by you?

What messages would you like to take back to your team?

How will you get these messages across to them?

What specifically will you be doing differently when you get back into your practice/hospital?

For the leadership team including vets and practice manager, what do you need to STOP doing, what do you need to CONTINUE doing and more importantly, what do you need to START?



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