Veterans’ Program Staff TrainingVeterans’ Program Staff Training

Priority of Services & Priority of Services & Case ManagementCase Management

ObjectivesObjectives

Understanding of Priority of Services entitlement for Veterans and Covered Persons

Understanding Intensive Services and Case Management

Using Tools in Employ Florida Marketplace (EFM)

Understanding of Perfomance Monitoring

Understanding Strategies for Success

Awareness of the State’s Areas of concern

ReferencesReferences

Title 38, United States Code Section 101(2) (38 U.S.C. 101(2)); 38 U.S.C.; 38 U.S.C., Chapters 41 and 42

Priority of Service for Covered Persons Final Rule, 20 CFR Part 1010, Fed. Reg. 78132 Dec. 19, 2008

Jobs for Veterans Act (JVA) – P.L. 107-288

Veterans’ Program Letter No. 07-09 (Implementing Priority)

Training and Employment Guidance Letter No. 10-09 (Implementing Priority)

Training and Employment Notice No. 15-10 (Protocol for Implementing)

What is Veteran’s Priority of Service?What is Veteran’s Priority of Service?

The right of eligible veterans and covered persons to take

precedence over non-covered persons for the receipt of

employment, training, and placement services provided under

qualified job training programs. Furthermore; eligible veterans or

covered persons shall receive access to services or resources earlier

in time than the non-covered person.

Priority can be confused with Preference and Veterans Program Eligibility

There is a difference!

Priority Of Service applies to any program or service for workforce preparation, development, or delivery that is directly funded, in whole or in part, by the DOL

Veterans Preference in hiring is special consideration to eligible veterans looking for employment with the Federal Government

Veterans Program eligibility for DVOP/LVER services in the one stop career centers is established by the definitions for the program

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Possible MisunderstandingPossible Misunderstanding

Priority of Service requires the broad definition of

veteran found in 38 U.S.C. 101(2)

The term “veteran” means a person who served at least one day in the active military, naval, or air service, and who was discharged or released

under conditions other than dishonorable

(Functionally equivalent to WIA & applies to WIA program eligibility)

________________________________________________________

Differs from Wagner-Peyser definition of “eligible veteran”

Which includes 180-day criterion and applies to Jobs for Veterans program eligibility and Wagner-

Peyser program reporting

Identifying VeteransIdentifying Veterans

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In general, an Eligible Spouse is defined as:

The spouse of a person who died of a service - connected disability

The spouse of any member of the Armed Forces serving on active duty who is missing in action (90 Days), captured in the line of duty, or

forcibly detained in the line of duty by a foreign government or power

The spouse of any person who has a total disability, permanent in nature, resulting from a service-connected disability or died while a disability was in existence

Identifying Eligble SpousesIdentifying Eligble Spouses

Verification of EligibilityVerification of Eligibility

It is neither necessary nor appropriate to require verification

of the status of a veteran or eligible spouse at the point of entry, unless the individual who self-

identifies:

a)is to immediately undergo eligibility determination and be registered or enrolled in a program; AND

b)the applicable federal program rules require verification of veteran or eligible spouse status at that time.

Florida’s eligible veterans and eligible spouses

will be notified of programs and/or services available at the point of entry

Point of entry includes but is not limited to:

Physical locations, such as One Stop Career CentersEmploy Florida Marketplace Web SiteCareer/Jobs FairsMass Recruitments

Informing Covered PersonsInforming Covered Persons

RememberRemember

Veterans’ Priority of ServiceVeterans’ Priority of Serviceis is

EVERYONE’sEVERYONE’sResponsibilityResponsibility

Service DeliveryService Delivery

Initial Veterans IntakeInitial Veterans Intake

Initial intake, assessment and/or core Initial intake, assessment and/or core services for Veterans services for Veterans

should be performed by First Available should be performed by First Available One-Stop Center StaffOne-Stop Center Staff

________________________________________________________

Client should be aware of Veterans program & Veterans Staff availability

If a Veteran does not require intensive services or request Veteran Specific information and services the Veteran may not need to see an LVER or DVOP

Any One Stop Center staff should be able to assist them

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Many Veterans access the Employ Florida Marketplace (EFM) through the updated Veterans Portal, Employ Florida Vets

http://veterans.employflorida.com/portals/veteran/

Approximately 75% of veterans self-register in EFM versus receiving

staff-assisted registrations

Florida uses EFM as the employment service delivery system.

EFM Point of EntryEFM Point of Entry

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EFM’s features include: Identifying all self-registered veterans and eligible spouses, which includes Unemployment Insurance (UC) Migration.

A messaging system: Direct communication with veterans, providing information on job alerts, job fair and veterans related information.

Virtual Recruiter: A search agent that automatically reviews job postings and notifies the client of jobs that match their skills

Service Delivery SystemService Delivery System

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EFM Priority of ServiceEFM Priority of Service

Self-registering veterans and eligible spouses are presented with a “Veteran Priority of Service” button, for information concerning their entitlements.

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When clicked, the Florida Veteran Priority of Service page will be displayed. The same information is located on EFM Veteran Service page.

EFM Service code 089: Notification of Veteran Priority of Service is added to the service plan after a veteran self-registers and clicks on the Veterans Priority of Service tab.

EFM Service code 189: Notification of Veteran Priority of Service is to be added when a staff assisted service is provided and includes the provision of information on Priority of Service to veterans and eligible person.

EFM Priority Service CodesEFM Priority Service Codes

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All veterans who are pursuing employment will be registered in the EFM system.

Veterans with barriers to employment will be provided with the necessary initial assessment and the required documented intensive services, as well as case management where needed.

Case Management can be established in the EFM.

Assessments and Employment Development Plans (EDPs) can be created in EFM.

Intensive Services & Case ManagementIntensive Services & Case Management

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Complete Veteran registrations, including skills profile & Resume

Case Management, create Individualized Employment Plan (IEP)

Provide meaningful service (services with asterisks commence or extend

participation)

Accurate and concise case notes in EFM

Veteran File Search and Skills/Job matching

Identify self-registered veterans

Client messaging for effective communication

Alerts as reminders or triggers to veterans

EFM Services RemindersEFM Services Reminders

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During State monitoring and VETS Technical Assistance visitsReview of the following will be included:

Priority of Service codes 089 and189

Organizational and Employer Outreach E49 and E50

Intensive Services provided by DVOPs compared to LVERs

Services provided by other One Stop Staff compared to Veterans Staff

Services to Non-Veterans

MonitoringMonitoring

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State Negotiated PY 2011-12 Performance Measurement Targets  

DVOP  

Disabled Veterans EER 42%

Disabled Veterans ERR 77%

LVER  

Recently Separated Veterans EER 48%

Recently Separated Veterans ERR 75%

DVOP/LVER Consolidated  

Veteran EER-Weighted 46%

Veteran ERR 77%

Veterans’ Average Earnings (AE) $14,700

Performance Targets for One-Stop Services for Veterans  

Veterans Entered Employment Rate (EER) 44%

Veterans Employment Retention Rate (ERR) 77%

Veterans Average Earning (AE) $14,800

Disabled Veterans EER 40%

Disabled Veterans ERR 76%

Disabled Veterans AE $15,500

Performance MeasurementsPerformance Measurements

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Weighting: Assures that special consideration is given to disabled veterans requiring intensive services.

The Entered Employment Rate (EER) is adjusted based on the proportion that veterans who entered employment after receiving intensive services represent among all veterans who entered employment.

VPL 05-08 Wtd EER Calculation - Tool

http://www.dol.gov/vets/VPLS/VPLDirectory.htm

Performance MeasurementsPerformance Measurements

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Educate staff/partners (One-Stop associates, managers, etc.)

Stay current on veteran related programs; local, state and national

Ensure staff have access to and are aware of available resources

(job tools, applicable websites, Community Networks, training, etc.)

DVOP/LVER staff need to coordinate and effectively communicate with RWB One-Stop Center managers on veterans’ issues

Seamless and fully integrated veterans’ employment services

Share Best Practices, Success Stories, New Ideas, Etc. on the Quarterly Manager’s Report and with other RWBs

Service Strategies for SuccessService Strategies for Success

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Marketing plans raise awareness among employers about veterans as well as One-Stop Career Center services. Effective program marketing includes planned and coordinated employer visits that will benefit RWB objectives as well as veterans. Marketing One-Stops to veterans should include serving employed as well as unemployed veterans.

Examples include, but are not limited to:

Job/Career fairs

Employer visits

Media outlets (coordinate with RWB management)

Community groups, Military organizations and service organizations

Marketing Strategies for SuccessMarketing Strategies for Success

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Follow-up with contacts on referrals and Job Developments

Intensive Services to veterans with barriers to employment

Contacting EFM self-registered veterans

Verifying veterans’ EFM registrations

Requirements by Regional Workforce Boards (RWB)

Reducing services to non-veterans by veteran employment representatives

Your feedback on challenges and issues related to service delivery

Florida’s Focus AreasFlorida’s Focus Areas

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Follow-up !Follow-up !

Follow-up !!Follow-up !!

Follow-up !!!Follow-up !!!

Follow-up !Follow-up !

Follow-up !!Follow-up !!

Follow-up !!!Follow-up !!!

Ultimate Strategy for SuccessUltimate Strategy for Success

QuestionsQuestions

And DiscussionAnd Discussion

Shawn ForehandShawn Forehand Paul Furbush Paul FurbushState Veterans’ Program CoordinatorState Veterans’ Program Coordinator Asst. Veterans’ Program Coordinator Asst. Veterans’ Program CoordinatorPhone:(850) 245- 7424 /Fax: (850) 921-3495 Phone:(850) 921-3867Phone:(850) 245- 7424 /Fax: (850) 921-3495 Phone:(850) 921-3867shawn.forehand@deo.myflorida.com paul.furbush@deo.myflorida.com paul.furbush@deo.myflorida.com

Additional Resources:Additional Resources:

DEO Veterans’ Workforce program Resources http://www.floridajobs.org/workforce/Vet_Resources.html

DOL VETS Veterans Program LettersDOL VETS Veterans Program Letters http://www.dol.gov/vets/VPLS/VPLDirectory.htmhttp://www.dol.gov/vets/VPLS/VPLDirectory.htm

DEO best Practiceswww.floridajobs.org/workforce-board-resources/policy-and-guidance/best-practices

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.

Contact InformationContact Information