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1 1 Penulisan SAR AUN-QA disadur dari materi: 13 th AUN-QA Workshop for Accomplishing Programme Assessment 1 Kantor Manajemen Mutu dan Audit Internal - IPB 2018 Hadri Latif 2 AUN-QA Model Strategic QA (Institutional) Systemic QA (Internal QA System) Functional QA (Education, Research and Service) Institutional QA Assessment commencing Jan 2017 Programme QA Assessment since 2007 AUN-QA Framework AUN-QA at Programme Level 3 Version 0 Version 1 2007 – 2010 18 Criteria Version 2 2011 – 2016 15 Criteria Version 3 2016/17 onwards 11 Criteria AUN-QA Framework 4 AUN-QA at Programme Level 1 st Version 2 nd Version 3 rd Version 1. Goals and Objectives; Expected Learning Outcomes 1. Expected Learning Outcomes 1. Expected Learning Outcomes 2. Programme Specification 2. Programme Specification 2. Programme Specification 3. Programme Content 3. Programme Structure and Content 3. Programme Structure and Content 4. Programme Organisation 5. Didactic Concept and Teaching/Learning Strategy 4. Teaching and Learning Strategy 4. Teaching and Learning Approach 6. Student Assessment 5. Student Assessment 5. Student Assessment 7. Staff Quality 6. Academic Staff Quality 6. Academic Staff Quality 8. Quality of Support Staff 7. Support Staff Quality 7. Support Staff Quality 9. Student Quality 8. Student Quality 8. Student Quality and Support 10. Student Advice and Support 9. Student Advice and Support 11. Facilities and Infrastructure 10. Facilities and Infrastructure 9. Facilities and Infrastructure 12. Quality Assurance of Teaching/Learning Process 11. Quality Assurance of Teaching and Learning Process 10. Quality Enhancement 13. Student Evaluation 14. Curriculum Design 15. Staff Development Activities 12. Staff Development Activities 6. Academic Staff Quality 7. Support Staff Quality 16. Feedback Stakeholders 13. Stakeholders Feedback 10. Quality Enhancement 17. Output 14. Output 11. Output 18. Stakeholders Satisfaction 15. Stakeholders Satisfaction AUN-QA Framework 5 Criterion Sub-criterion Checklist 1. Expected Learning Outcomes 4 3 2. Programme Specification 2 3 3. Programme Structure and Content 6 3 4. Teaching and Learning Approach 6 3 5. Student Assessment 8 5 6. Academic Staff Quality 10 7 7. Support Staff Quality 5 5 8. Student Quality and Support 5 5 9. Facilities and Infrastructure 7 5 10. Quality Enhancement 6 6 11. Output 3 5 Total 62 50 AUN-QA at Programme Level (3 rd Version) AUN-QA Framework 6 Towards a principles-based framework Reduced overlapping and ambiguity From 15 to 11 AUN-QA criteria Parallel implementation with 2 nd version in 2016. •3 rd version will be effective from January 2017. Guide to AUN-QA Assessment at Programme Level (3 rd Version) AUN-QA Framework

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1

1

Penulisan SAR AUN-QA

disadur dari materi:13th AUN-QA Workshop for

Accomplishing Programme Assessment

1

Kantor Manajemen Mutu dan Audit Internal - IPB2018

Hadri Latif

2

AUN-QA Model

StrategicQA

(Institutional)

Systemic QA(Internal QA System)

Functional QA(Education, Research and

Service)

Institutional QA Assessment commencing

Jan 2017

Programme QA Assessment since

2007

AUN-QA Framework

AUN-QA at Programme Level

3

Version 0 Version 12007 – 201018 Criteria

Version 22011 – 201615 Criteria

Version 32016/17 onwards

11 Criteria

AUN-QA Framework

4

AUN-QA at Programme Level1st Version 2nd Version 3rd Version

1. Goals and Objectives; Expected Learning Outcomes

1. Expected Learning Outcomes

1. Expected Learning Outcomes

2. Programme Specification 2. Programme Specification 2. Programme Specification3. Programme Content 3. Programme Structure and

Content3. Programme Structure and Content4. Programme Organisation

5. Didactic Concept and Teaching/Learning Strategy

4. Teaching and Learning Strategy

4. Teaching and Learning Approach

6. Student Assessment 5. Student Assessment 5. Student Assessment7. Staff Quality 6. Academic Staff Quality 6. Academic Staff Quality8. Quality of Support Staff 7. Support Staff Quality 7. Support Staff Quality

9. Student Quality 8. Student Quality 8. Student Quality and Support10. Student Advice and Support 9. Student Advice and Support

11. Facilities and Infrastructure 10. Facilities and Infrastructure 9. Facilities and Infrastructure12. Quality Assurance of Teaching/Learning Process

11. Quality Assurance of Teaching and Learning Process

10. Quality Enhancement

13. Student Evaluation14. Curriculum Design15. Staff Development Activities 12. Staff Development Activities 6. Academic Staff Quality

7. Support Staff Quality16. Feedback Stakeholders 13. Stakeholders Feedback 10. Quality Enhancement

17. Output 14. Output 11. Output18. Stakeholders Satisfaction

15. Stakeholders Satisfaction

AUN-QA Framework

5

Criterion Sub-criterion Checklist

1. Expected Learning Outcomes 4 3

2. Programme Specification 2 33. Programme Structure and Content 6 34. Teaching and Learning Approach 6 35. Student Assessment 8 56. Academic Staff Quality 10 77. Support Staff Quality 5 58. Student Quality and Support 5 59. Facilities and Infrastructure 7 510. Quality Enhancement 6 611. Output 3 5Total 62 50

AUN-QA at Programme Level (3rd Version)

AUN-QA Framework

6

• Towards a principles-based framework

• Reduced overlapping and ambiguity

• From 15 to 11 AUN-QA criteria

• Parallel implementation with 2nd

version in 2016.

• 3rd version will be effective from January 2017.

Guide to AUN-QA Assessment at Programme Level (3rd Version)

AUN-QA Framework

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Stakeholders’ Needs

Quality Assurance and (Inter)national benchmarking

ProgrammeSpecification

Programme Structure &

ContentStudent

Assessment

Academic Staff Quality

Support Staff Quality

Student Quality & Support

Facilities & Infrastructure

Quality Enhancement

Output

Expected

Learning

Outcomes

Achievements

Teaching & Learning Approach

AUN-QA at Programme Level (3rd Version)

7QA at Programme Level

1. Expected Learning Outcomes

8QA at Programme Level

1. The formulation of the expected learning outcomes takes into account and reflects thevision and mission of the institution. The vision and mission are explicit and known tostaff and students.

2. The programme shows the expected learning outcomes of the graduate. Each courseand lesson should clearly be designed to achieve its expected learning outcomes whichshould be aligned to the programme expected learning outcomes.

3. The programme is designed to cover both subject specific outcomes that relate to theknowledge and skills of the subject discipline; and generic (sometimes calledtransferable skills) outcomes that relate to any and all disciplines e.g. written and oralcommunication, problem-solving, information technology, teambuilding skills, etc.

4. The programme has clearly formulated the expected learning outcomes which reflectthe relevant demands and needs of the stakeholders.

1 Expected Learning Outcomes 1 2 3 4 5 6 71.1 The expected learning outcomes have been clearly

formulated and aligned with the vision and mission ofthe university [1,2]

1.2 The expected learning outcomes cover both subjectspecific and generic (i.e. transferable) learningoutcomes [3]

1.3 The expected learning outcomes clearly reflect therequirements of the stakeholders [4]

Overall opinion

9

Principle of Expected Learning Outcomes

Vertical Alignment of Learning Outcomes and Stakeholders’ Needs

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QA at Programme Level

2. Programme Specification

10QA at Programme Level

1. The Institution is recommended to publish and communicate the programmeand course specifications for each programme it offers, and give detailedinformation about the programme to help stakeholders make an informedchoice about the programme.

2. Programme specification including course specifications describes theexpected learning outcomes in terms of knowledge, skills and attitudes. Theyhelp students to understand the teaching and learning methods that enable theoutcome to be achieved; the assessment methods that enable achievement tobe demonstrated; and the relationship of the programme and its studyelements.

2 Programme Specification 1 2 3 4 5 6 72.1 The information in the programme specification is

comprehensive and up-to-date [1, 2]2.2 The information in the course specification is

comprehensive and up-to-date [1, 2]2.3 The programme and course specifications are

communicated and made available to the stakeholders[1, 2]

Overall opinion

Programme Specification

11QA at Programme Level

Appendices 2a to 2c: Samples of Programme & Course Specifications

Programme specification is a set of documents that describes the study programme offered by the university. The programme specification usually encompasses the following items:• a summary of programme aims and intended

outcomes;• an outline of the course structure; • a matrix showing how the programme learning

outcomes are achieved through the courses; and• a set of course specifications

Programme Specification

The information to be included in the programme specification is listed below.

• Awarding body/institution

• Teaching institution (if different)

• Details of the accreditation by a professional or statutory body

• Name of the final award

• Programme title

• Expected Learning outcomes of the programme

• Admission criteria or requirements to the programme

• Relevant subject benchmark statements and other external and internal reference points used to provide information on programme outcomes

• Programme structure and requirements including levels, courses, credits, etc.

• Date on which the programme specification was written or revised

12QA at Programme Level

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Programme Specification

13QA at Programme Level

The information to be included in the course specification is listed below. • Course title• Course requirements such as pre-requisite to register for

the course, credits, etc.• Expected learning outcomes of the course in terms of

knowledge, skills and attitudes• Teaching, learning and assessment methods to enable

outcomes to be achieved and demonstrated• Course description and outline or syllabus • Details of student assessment• Date on which the course specification was written or

revised.

3. Programme Structure & Content

14QA at Programme Level

1. The curriculum, teaching and learning methods and student assessmentare constructively aligned to achieve the expected learning outcomes.

2. The curriculum is designed to meet the expected learning outcomeswhere the contribution made by each course in achieving theprogramme’s expected learning outcomes is clear.

3. The curriculum is designed so that the subject matter is logicallystructured, sequenced, and integrated.

4. The curriculum structure shows clearly the relationship and progressionof basic courses, the intermediate courses, and the specialised courses.

5. The curriculum is structured so that it is flexible enough to allow studentsto pursue an area of specialisation and incorporate more recent changesand developments in the field.

6. The curriculum is reviewed periodically to ensure that it remains relevantand up-to-date.

3. Programme Structure & Content

15QA at Programme Level

3 Programme Structure and Content 1 2 3 4 5 6 73.1 The curriculum is designed based on

constructive alignment with theexpected learning outcomes [1]

3.2 The contribution made by eachcourse to achieve the expectedlearning outcomes is clear [2]

3.3 The curriculum is logically structured,sequenced, integrated and up-to-date [3, 4, 5, 6]

Overall opinion

Principle of Programme Structure & Content

16

Horizontal A

lignment

QA at Programme Level

Curriculum MappingCurriculum mapping is a planning tool that can be used at any stage in the curriculum development cycle.

It provides a curriculum map which is a graphical description or a synopsis of curriculum components that can be used to align courses and lead to the achievement of the programme learning outcomes.

QA at Programme Level 17

Curriculum Mapping

QA at Programme Level 18

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4. Teaching and Learning Approach

19QA at Programme Level

1. The teaching and learning approach is often dictated by the educational philosophy of theuniversity. Educational philosophy can be defined as a set of related beliefs that influenceswhat and how students should be taught. It defines the purpose of education, the roles ofteachers and students, and what should be taught and by what methods.

2. Quality learning is understood as involving the active construction of meaning by thestudent, and not just something that is imparted by the teacher. It is a deep approach oflearning that seeks to make meaning and achieve understanding.

3. Quality learning is also largely dependent on the approach that the learner takes whenlearning. This in turn is dependent on the concepts that the learner holds of learning, whathe or she knows about his or her own learning, and the strategies she or he chooses touse.

4. Quality learning embraces the principles of learning. Students learn best in a relaxed,supportive, and cooperative learning environment.

5. In promoting responsibility in learning, teachers should:a. create a teaching-learning environment that enables individuals to participate

responsibly in the learning process; andb. provide curricula that are flexible and enable learners to make meaningful choices in

terms of subject content, programme routes, approaches to assessment and modesand duration of study.

6. The teaching and learning approach should promote learning, learning how to learn andinstil in students a commitment of lifelong learning (e.g. commitment to critical inquiry,information-processing skills, a willingness to experiment with new ideas and practices,etc.).

4. Teaching and Learning Approach

20QA at Programme Level

4 Teaching and Learning Approach 1 2 3 4 5 6 74.1 The educational philosophy is well

articulated and communicated to allstakeholders [1]

4.2 Teaching and learning activities areconstructively aligned to theachievement of the expectedlearning outcomes [2, 3, 4, 5]

4.3 Teaching and learning activitiesenhance life-long learning [6]

Overall opinion

21

Principle of Teaching and Learning Approach

QA at Programme Level

Educational Philosophy (NUS)

22

NUS Educational PhilosophyThe NUS community of students, teachers, and administrators, seeks to help students become individuals with questioning minds, willing and able to examine what is taken for granted, and who engage in rigorous inquiry within and beyond assumed disciplinary borders; individuals of well-rounded mind and character; constructive and responsible members of a community, ready to assume leadership and conscious of the impact of their activities on others; global citizens, who are sensitive to diverse cultural settings, aware of the potential they offer, and capable of operating in them, while conscious of the particularity, value, and limits of their own perspectives; bearers of a resourceful and enterprising spirit, in public and private life; and able communicators who can articulate and defend ideas effectively.The University seeks to inculcate students with the above qualities through both formal and informal education that extends from the classroom environment to a larger institutional culture outside the classroom. The latter includes the myriad learning opportunities in residential living.NUS recognizes its distinctive educational role as a university with both an Asian and international identity. This unique position creates the possibility of equally unique perspectives, and allows the University to retain a global outlook while drawing from and reflecting upon the character and resources of the region.

Source: http://www.nus.edu.sg/registrar/edu.htmlQA at Programme Level

Educational Philosophy (DLSU)

23

Source: http://www.dlsu.edu.ph/offices/osa/cao/

24

Tips on choosing instructional strategies and methods

• Match methods to learning outcome• Match learner characteristics and expectations• Policy of university• Teacher’s skills & comfort level• Time available• Ensuring variety• Ensuring interaction• Logistical constraints (e.g. cost, space, etc)

QA at Programme Level

Teaching and Learning Approach

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Lifelong Learning

Lifelong learning is defined as “all learning activity undertaken throughout Life, with the aim of improving knowledge, skills and competence, within a personal, civic, social and/or employment-related perspective”

Source: European Commission

QA at Programme Level 25

Lifelong Learning

The European Reference Framework sets out eight key competences for lifelong learning:1. Communication in the mother tongue;2. Communication in foreign languages;3. Mathematical competence and basic

competences in science and technology;4. Digital competence;5. Learning to learn;6. Social and civic competences;7. Sense of initiative and entrepreneurship;

8. Cultural awareness and expression.Source: European Commission

QA at Programme Level 26

Lifelong Learning

QA at Programme Level 27

5. Student Assessment

28QA at Programme Level

1. Assessment covers: New student admission Continuous assessment during the course of study Final/exit test before graduation

2. In fostering constructive alignment, a variety of assessment methods should beadopted and be congruent with the expected learning outcomes. They shouldmeasure the achievement of all the expected learning outcomes of theprogramme and its courses.

3. A range of assessment methods is used in a planned manner to serve diagnostic,formative, and summative purposes.

4. The student assessments including timelines, methods, regulations, weightdistribution, rubrics and grading should be explicit and communicated to allconcerned.

5. Standards applied in assessment schemes are explicit and consistent across theprogramme.

6. Procedures and methods are applied to ensure that student assessment is valid,reliable and fairly administered.

7. The reliability and validity of assessment methods should be documented andregularly evaluated and new assessment methods are developed and tested.

8. Students have ready access to reasonable appeal procedures.

5. Student Assessment

29QA at Programme Level

5 Student Assessment 1 2 3 4 5 6 75.1 The student assessment is constructively aligned

to the achievement of the expected learning outcomes [1, 2]

5.2 The student assessments including timelines,methods, regulations, weight distribution, rubricsand grading are explicit and communicated tostudents [4, 5]

5.3 Methods including assessment rubrics and marking schemes are used to ensure validity, reliability and fairness of student assessment [6, 7]

5.4 Feedback of student assessment is timely and helps to improve learning [3]

5.5 Students have ready access to appeal procedure [8]

Overall opinion

30

Principle of Student Assessment

QA at Programme Level

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Student AssessmentIt is also important that assessment aligns with learning outcomes. In an outcomes-based learning environment the focus is on helping a variety of learners achieve learning outcomes.

By definition, learning outcomes are performance-based. Learners must go beyond knowing to being able to show what they know.

In short, well planned assessments allow learners to demonstrate that they have achieved the learning outcome(s) or provide feedback that identifies the progress they are making towards their achievement.

QA at Programme Level 31

32

Student AssessmentAssessment Methods

• MCQs• Short Answer Test• Essay• Performance Test• Written Test• Fieldwork/Practicum• Projects

• Laboratory Test• Thesis• Presentation• Portfolios• Case Studies• Posters• Journals/Blogs

QA at Programme Level

Refer to Appendix 5a

33

Student AssessmentChoosing the most appropriate assessment method • Does the method assess the intended learning outcomes?• Should the method be time-constrained? • Is it important that the method you choose includes cooperative

activity? • Is a visual component important? • Is it important that students use information technology? • Do you want to assess innovation or creativity? • Do you want to encourage students to develop oral skills? • Do you want to assess the ways in which students interact? • Is the assessment of learning done away from the institution

important? • Is your aim to establish what students are able to do already?

QA at Programme Level

Student AssessmentAn example of a assessment rubric – criterion-referenced

34QA at Programme Level

6. Academic Staff Quality

35QA at Programme Level

1. Both short-term and long-term planning of academic staff establishment or needs (including succession,promotion, re-deployment, termination, and retirement plans) are carried out to ensure that the qualityand quantity of academic staff fulfil the needs for education, research and service.

2. Staff-to-student ratio and workload are measured and monitored to improve the quality of education,research and service.

3. Competences of academic staff are identified and evaluated. A competent academic staff will be able to: design and deliver a coherent teaching and learning curriculum; apply a range of teaching and learning methods and select most appropriate assessment methods

to achieve the expected learning outcomes; develop and use a variety of instructional media; monitor and evaluate their own teaching performance and evaluate courses they deliver; reflect upon their own teaching practices; and conduct research and provide services to benefit stakeholders

4. Recruitment and promotion of academic staff are based on merit system, which includes teaching,research and service.

5. Roles and relationship of academic staff members are well defined and understood.6. Duties allocated to academic staff are appropriate to qualifications, experience, and aptitude.7. All academic staff members are accountable to the university and its stakeholders, taking into account

their academic freedom and professional ethics.8. Training and development needs for academic staff are systematically identified, and appropriate training

and development activities are implemented to fulfil the identified needs.9. Performance management including rewards and recognition is implemented to motivate and support

education, research and service.10. The types and quantity of research activities by academic staff are established, monitored and

benchmarked for improvement.

6. Academic Staff Quality

36QA at Programme Level

6 Academic Staff Quality 1 2 3 4 5 6 76.1 Academic staff planning (considering succession,

promotion, re-deployment, termination, and retirement) is carried out to fulfil the needs for education, research and service [1]

6.2 Staff-to-student ratio and workload are measured and monitored to improve the quality of education, research and service [2]

6.3 Recruitment and selection criteria including ethics and academic freedom for appointment, deployment and promotion are determined and communicated [4, 5, 6, 7]

6.4 Competences of academic staff are identified and evaluated [3]

6.5 Training and developmental needs of academic staff are identified and activities are implemented to fulfil them [8]

6.6 Performance management including rewards and recognition is implemented to motivate and support education, research and service [9]

6.7 The types and quantity of research activities by academic staff are established, monitored and benchmarked for improvement [10]

Overall opinion

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Principle of Academic Staff Quality

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© Living Better

QA at Programme Level

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6. Academic Staff QualityCalculating FTEs

QA at Programme Level

Category M F Total Percentage of PhDsHeadcounts FTEs

ProfessorsAssociate/Assistant ProfessorsFull-time LecturersPart-time LecturersVisiting Professors/LecturersTotal

39

6. Academic Staff QualityStaff-to-student Ratio

QA at Programme Level

Academic Year Total FTEsof Academic Staff

Total FTEs ofstudents

Staff-to-student Ratio

40

6. Academic Staff Quality

QA at Programme Level

Academic Year

Types of Publication

Total

No. of Publications

Per Academic

Staff

In-house/Institutional

National Regional International

7. Support Staff Quality

41QA at Programme Level

1. Both short-term and long-term planning of support staff establishment or needsof the library, laboratory, IT facility and student services are carried out to ensurethat the quality and quantity of support staff fulfil the needs for education,research and service.

2. Recruitment and selection criteria for appointment, deployment and promotion ofsupport staff are determined and communicated. Roles of support staff are welldefined and duties are allocated based on merits, qualifications andexperiences.

3. Competences of support staff are identified and evaluated to ensure that theircompetencies remain relevant and the services provided by them satisfy thestakeholders’ needs.

4. Training and development needs for support staff are systematically identified,and appropriate training and development activities are implemented to fulfil theidentified needs.

5. Performance management including rewards and recognition is implemented tomotivate and support education, research and service.

7. Support Staff Quality

42QA at Programme Level

7 Support Staff Quality 1 2 3 4 5 6 77.1 Support staff planning (at the library,

laboratory, IT facility and student services) is carried out to fulfil the needs for education, research and service [1]

7.2 Recruitment and selection criteria for appointment, deployment and promotion are determined and communicated [2]

7.3 Competences of support staff are identified and evaluated [3]

7.4 Training and developmental needs of support staff are identified and activities are implemented to fulfil them [4]

7.5 Performance management including rewards and recognition is implemented to motivate and support education, research and service [5]

Overall opinion

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Principle of Support Staff Quality

43QA at Programme Level

© Living Better

44

7. Support Staff Quality

QA at Programme Level

Support StaffHighest Educational Attainment

TotalHigh School

Bachelor’s Master’s Doctoral

Library PersonnelLaboratory PersonnelIT PersonnelAdministrative PersonnelStudent Services Personnel(enumerate the services)

Total

8. Student Quality and Support

45QA at Programme Level

1. The student intake policy and the admission criteria to the programme areclearly defined, communicated, published, and up-to-date.

2. The methods and criteria for the selection of students are determined andevaluated.

3. There is an adequate monitoring system for student progress, academicperformance, and workload. Student progress, academic performanceand workload are systematically recorded and monitored, feedback tostudents and corrective actions are made where necessary.

4. Academic advice, co-curricular activities, student competition, and otherstudent support services are available to improve learning andemployability.

5. In establishing a learning environment to support the achievement ofquality student learning, the institution should provide a physical, socialand psychological environment that is conducive for education andresearch as well as personal well-being.

8. Student Quality and Support

46QA at Programme Level

8 Student Quality and Support 1 2 3 4 5 6 78.1 The student intake policy and admission

criteria are defined, communicated, published, and up-to-date [1]

8.2 The methods and criteria for the selection ofstudents are determined and evaluated [2]

8.3 There is an adequate monitoring system for student progress, academic performance, and workload [3]

8.4 Academic advice, co-curricular activities, student competition, and other student support services are available to improve learning and employability [4]

8.5 The physical, social and psychological environment is conducive for education and research as well as personal well-being [5]

Overall opinion

Principle of Student Quality and Support

Requirements

Attraction

Selection

Take-up

Retention

Quality of Graduates (Output)

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9. Facilities and Infrastructure

48QA at Programme Level

1. The physical resources to deliver the curriculum, including equipment,materials and information technology are sufficient.

2. Equipment is up-to-date, readily available and effectively deployed.3. Learning resources are selected, filtered, and synchronised with the

objectives of the study programme.4. A digital library is set up in keeping with progress in information and

communication technology.5. Information technology systems are set up to meet the needs of staff and

students.6. The institution provides a highly accessible computer and network

infrastructure that enables the campus community to fully exploitinformation technology for teaching, research, services andadministration.

7. Environmental, health and safety standards and access for people withspecial needs are defined and implemented.

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9. Facilities and Infrastructure

49QA at Programme Level

9 Facilities and Infrastructure 1 2 3 4 5 6 79.1 The teaching and learning facilities and

equipment (lecture halls, classrooms, projectrooms, etc.) are adequate and updated tosupport education and research [1]

9.2 The library and its resources are adequate and updated to support education and research [3, 4]

9.3 The laboratories and equipment are adequate and updated to support education and research [1, 2]

9.4 The IT facilities including e-learning infrastructure are adequate and updated to support education and research [1, 5, 6]

9.5 The standards for environment, health and safety; and access for people with special needs are defined and implemented [7]

Overall opinion

Principle of Facilities and Infrastructure

Physical Space

VirtualSpace

Psychological Space

Social Space

Teaching & Learning

ResourcesEquipment &

Tools

Teaching, Learning & Research

Learning Outcomes & Outputs

50

Community Spaces

Environmental, Health and

Safety

QA at Programme Level

10. Quality Enhancement

51QA at Programme Level

1. The curriculum is developed with inputs and feedback from academicstaff, students, alumni and stakeholders from industry, government andprofessional organisations.

2. The curriculum design and development process is established and it isperiodically reviewed and evaluated. Enhancements are made toimprove its efficiency and effectiveness.

3. The teaching and learning processes and student assessment arecontinuously reviewed and evaluated to ensure their relevance andalignment to the expected learning outcomes.

4. Research output is used to enhance teaching and learning.5. Quality of support services and facilities (at the library, laboratory, IT

facility and student services) is subject to evaluation and enhancement.6. Feedback mechanisms to gather inputs and feedback from staff,

students, alumni and employers are systematic and subjected toevaluation and enhancement.

10. Quality Enhancement

52QA at Programme Level

10 Quality Enhancement 1 2 3 4 5 6 710.1 Stakeholders’ needs and feedback serve as input

to curriculum design and development [1]10.2 The curriculum design and development process

is established and subjected to evaluation and enhancement [2]

10.3 The teaching and learning processes and student assessment are continuously reviewed and evaluated to ensure their relevance and alignment [3]

10.4 Research output is used to enhance teaching andlearning [4]

10.5 Quality of support services and facilities (at the library, laboratory, IT facility and student services) is subjected to evaluation and enhancement [5]

10.6 The stakeholder’s feedback mechanisms are systematic and subjected to evaluation and enhancement [6]

Overall opinion

Principle of Quality Enhancement

53QA at Programme Level

Action Plan

DoCheck

Purpose

Curriculum Development

Stakeholders’ Needs

Graduate Competencies

Learning Outcomes

Curriculum

Learning & Teaching

Assessment

Results & Analysis

Improvement

Standardisation

Feedback/Evaluation

QA at Programme Level 54

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Define Purpose

Determine & Design Feedback

Mechanism

Collect Data

AnalyseData & Report

RecommendImprovement

Implement Improvement

Stakeholder’s Feedback

• Stakeholders • Frequency• Sample size• Response rate• Quantitative and qualitative feedback• Improvement strategy

QA at Programme Level 55

11. Output

56QA at Programme Level

1. The quality of the graduates (such as pass rates, dropoutrates, average time to graduate, employability, etc.) isestablished, monitored and benchmarked; and theprogramme should achieve the expected learning outcomesand satisfy the needs of the stakeholders.

2. Research activities carried out by students are established,monitored and benchmarked; and they should meet theneeds of the stakeholders.

3. Satisfaction levels of staff, students, alumni, employers, etc.are established, monitored and benchmarked; and that theyare satisfied with the quality of the programme and itsgraduates.

11. Output

57QA at Programme Level

11 Output 1 2 3 4 5 6 711.1 The pass rates and dropout rates are

established, monitored and benchmarked forimprovement [1]

11.2 The average time to graduate is established, monitored and benchmarked for improvement [1]

11.3 Employability of graduates is established, monitored and benchmarked for improvement [1]

11.4 The types and quantity of research activities by students are established, monitored and benchmarked for improvement [2]

11.5 The satisfaction levels of stakeholders are established, monitored and benchmarked for improvement [3]

Overall opinion

58

Principle of Output

QA at Programme Level

11. Output

• Current and past performance indicators

• Performance targets• Trend (upwards or downwards) and its

reasons• Comparison with other competitors or

universities• Benchmark with targeted universities

QA at Programme Level 59

Benchmarking

60

Benchmarking can be defined as a “systematic and continuous process of comparing elements of performance in an institution against best practices within and outside the organisation with the purpose of improving its performance”.

QA at Programme Level

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Benchmarking

61

Course Duration

Course Cluster

Degree UniversityEmployment

Rate (%)

Median Monthly Gross Starting

Salary ($)3-year Business Bachelor of Accountancy NTU 96.1 2,840

Bachelor of Business Administration (Accountancy)

NUS

89.8 2,838Bachelor of Business Administration; Bachelor of Business

NUS, NTU

81.1 3,000Humanities, Social Sciences and Others

Bachelor of Arts NUS

65.3 2,800Science Bachelor of Science NUS

61.4 3,000

Employment Rate And Monthly Gross Starting Salary Of University Graduates (2014)

Source: http://stats.mom.gov.sg/QA at Programme Level

Students Alumni

Staff Employers

Satisfaction

Stakeholders’ Satisfaction

QA at Programme Level 62

Rating Scale

Do 63

Rating Description

1 Absolutely InadequateThe QA practice to fulfil the criterion is not implemented. There are no plans, documents, evidences or results available. Immediate improvement must be made.

2 Inadequate and Improvement is NecessaryThe QA practice to fulfil the criterion is still at its planning stage or is inadequate where improvement is necessary. There is little document or evidence available. Performance of the QA practice shows little or poor results.

3 Inadequate but Minor Improvement Will Make It AdequateThe QA practice to fulfil the criterion is defined and implemented but minor improvement is needed to fully meet them. Documents are available but no clear evidence to support that they have been fully used. Performance of the QA practice shows inconsistent or some results.

RATING SCALE

Do 64

Rating Description

4 Adequate as ExpectedThe QA practice to fulfil the criterion is adequate and evidences support that it has been fully implemented. Performance of the QA practice shows consistent results as expected.

5 Better Than AdequateThe QA practice to fulfil the criterion is better than adequate. Evidences support that it has been efficiently implemented. Performance of the QA practice shows good results and positive improvement trend.

6 Example of Best PracticesThe QA practice to fulfil the criterion is considered to be example of best practices in the field. Evidences support that it has been effectively implemented. Performance of QA practice shows very good results and positive improvement trend.

7 Excellent (Example of World-class or Leading Practices)The QA practice to fulfil the criterion is considered to be excellent or example of world-class practices in the field. Evidences support that it has been innovatively implemented. Performance of the QA practice shows excellent results and outstanding improvement trends.

65OBE

Outcomes-Based Education

66

Source : Adapted from engineersjournal.ie

Industry 4.0

Mechanisation Massification Digitalisation Smartisation

Education 4.0

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67

Industry 4.0

Industry 4.0 is about “smartisation” which relates to the integration of cyber-physical systems and the internet of things where people, things and machines are ubiquitously connected to produce personalised goods and services. This new ecosystem transforms traditional homes, schools, factories and enterprises into smart ones.

Education 4.0

Industry 4.0

68Education 4.0

Outcomes-Based Education (OBE)

Key concepts and Principles of OBE

1. Focus on competences/learning outcomes2. Backward curriculum design3. Constructive alignment (assessment –

learning activities – competences/learning outcomes)

4. Create learning opportunities

69OBE

Outcomes-Based Concept

OBE 70

Outcomes-Based Education

71OBE

Performance

Learning

CompetenceWhat is Competency? • A competency is a measurable set of attitudes, skills and

knowledge (ASK) that a person needs to perform a task effectively

• A competency is not an entire job • In most cases, several competencies are required for a job• Often used by employers to describe the desired

characteristics of a graduate.

Source: Singapore Workforce Development Agency – Quality Assurance Division Develop Competency-Based Assessment Plans Version 1.1 (14 October 2012)

A S K

OBE 72

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73

Learning Outcome: A specific statement that describes what a learner will be able to do in some measurable way. There may be more than one measurable outcome defined for a given competency element. Often an educational taxonomy is used to write a learning outcome.

Learning Outcome

Educational taxonomy: A classification of attitudes, knowledge and skills for writing learning outcomes. For example, Bloom’s Taxonomy has 3 domains: cognitive, psychomotor and affective.

OBE

Constructive Alignment

74OBE

Plan – Stakeholders’ Needs Analysis

75Stakeholders’ Needs & Engagement

Learning Outcomes and Revised Bloom’s Taxonomy

76Learning Outcomes

Hierarchy of Learning Outcomes

77Learning Outcomes

Hierarchy of Learning Outcomes

78Learning Outcomes

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Programme Learning Outcomes

79

Programme learning outcomes describe what the learner will be able to do at the end of the study programme.

The programme learning outcomes should be aligned with the needs of the stakeholders as well as the vision and mission of the university. They also contribute to the achievement of the graduate attributes and programme objectives.

Learning Outcomes

Programme Learning Outcomes

80

At the end of the study programme, graduates should be able to demonstrate the ability to: 1. apply knowledge of mathematics, sciences and engineering and to

identify, formulate and solve chemical engineering problems systematically by employing the skills of creative problem solving;

2. design and conduct experiments as well as to analyse and interpret data;3. use the techniques, skills and the modern chemical engineering tools

necessary for chemical engineering practices;4. design a system, component, or process to meet desired needs within

realistic constraints such as technical, economic, social, health and safety, and environment;

5. demonstrate professional and ethical responsibility, plus possessing a broad knowledge so as to be aware of technological impact in local or global scope;

6. communicate effectively and an ability to function on multidisciplinary teams;

7. Demonstrate development of lifelong learning skills and knowledge in chemical engineering. Source: Adapted from Chemical Engineering, Universitas Indonesia

Learning Outcomes

Programme Learning Outcomes

81

Graduate Profile/Competences LO1 LO2 LO3 LO4 LO5 LO6 LO7

1. A strong fundamental chemical engineering knowledge and the ability to apply and integrate knowledge to identify, formulate and solve problems of chemical engineering fields

X X X

2. The professional skills necessary to be effective and succeed in the modern workforce including work well in multi-disciplinary teams, the ability to design and solve problems, and the ability to communicate effectively, and to uphold standards of ethics and professionalism

X X X X X

3. The ability to engage in life-long learning by acquiring new skills and to remain relevant in today’s fast changing environment

X X

Source: Chemical Engineering, Universitas Indonesia

Learning Outcomes

82

Course: Code: Undergraduate Postgraduate Unit: Code: Year: 1 2 3 4 5

Programme Learning

Outcomes (PLO)

Cognitive Affective PsychomotorType

CL1

CL2

CL3

CL4

CL5

AL1

AL2

AL3

AL4

AL5

PL1

PL2

PL3

PL4

PL5

PLO1

PLO2

PLO3

PLO4

PLO5

PLO6

PLO7

Mapping of Programme Learning Outcomes and Taxonomy’s Domains

Programme Learning Outcomes

Learning Outcomes

Subject-S

pecificG

eneric

Course Learning Outcomes

83

Course learning outcomes describe clearly what learners will know and be able to do at the end of the course.

They are aligned with one or more of the programme learning outcomes and they contribute to the achievement of the programme learning outcomes.

Learning Outcomes

Course Learning Outcomes

84

At the completion of the course, student will be able to :1. Determine the parameters in kinetic rate expressions for both

elementary and non-elementary reactions;2. Apply the design equations for the three ideal reactor models (batch,

CSTR, and plug flow), in the presence of both single and multiple reactions;

3. Apply the energy balance equation to the three ideal reactor models and determine required heating and cooling loads, in the presence of both single and multiple reactions;

4. Apply the design equations and rate laws for catalytic reactors;5. Select the appropriate reactor type for a given chemical conversion

and size it to meet operational goals; and6. Employ a computer algebra program (i.e. MatLab) to numerical solve

systems of algebraic and differential equations.

Source: Adapted from Chemical Reaction Engineering (CHS310804), Chemical Engineering, Universitas Indonesia

Learning Outcomes

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Source: Chemical Engineering, Universitas Indonesia

Note: The figures in the ELO column relate to:1 Not directly related to ELO 2 Quite related to ELO 3 Related to ELO 4 Closely related to ELO 5 Specifically related to ELO

Course Learning Outcomes

85Learning Outcomes

Categories of Learning Outcomes

86

Categories of Learning outcomes: • Subject specific outcomes that relate to the

subject discipline and the knowledge and/or skills particular to it;

• Generic (sometimes called transferable skills) outcomes that relate to any and all disciplines e.g. written, oral, problem-solving, information technology, and team working skills, etc.

Learning Outcomes

Revised Bloom’s Taxonomy

87

Cognitive(Benjamin Bloom,

1956 )

Cognitive(Anderson & Krathwohl,

2001)

Affective(Krathwohl et

al., 1999)

Psychomotor(Dave, 1967)

Subject(Atkinson, 2012)

Knowledge RememberReceive Imitate Specify

Comprehension Understand

Application Apply Respond Manipulate Contextualize

Analysis Analyse Value Perfect Conceptualize

Synthesis Evaluate Organize Articulate Process

Evaluation Create Internalize Embody Abstract

Refer to Appendix 3aLearning Outcomes

88

Revised Bloom’s Taxonomy

Learning Outcomes

Refer to Appendix 3a

89

Revised Bloom’s Taxonomy

Learning OutcomesRefer to Appendix 3a

90

Revised Bloom’s Taxonomy

Learning OutcomesRefer to Appendix 3a

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Revised Bloom’s Taxonomy

Learning Outcomes

Refer to Appendix 3a

92

Revised Bloom’s Taxonomy (Cognitive)

Six Cognitive Process Skills

Levels / Cognitive Categories

Other verbs

Create Generate, plan, compose, develop, create, invent, organise, construct, produce, compile, design, devise

Evaluate Rank, assess, monitor, check, test, judge

Analyse Analyse, break down, compare, select, contrast, deconstruct, discriminate, distinguish, identify, outline

Apply Implement, organise, dramatise, solve, construct, demonstrate, discover, manipulate, modify, operate, predict, prepare, produce, relate, show, solve, choose

Understand Illustrate, defend, compare, estimate, explain, classify, generalise, interpret, paraphrase, predict, rewrite, summarise, translate

Remember Define, describe, identify, know, label, list, match, name, outline, recall, recognise, reproduce, select, state, locate

Learning Outcomes

Tips on writing learning outcomes (Form)

• Use an educational taxonomy as a guide in writing learning outcomes.

• Begin each learning outcome with an action verb, followed by the object of the verb, followed by a phrase that gives the context.

• Use only one verb per learning outcome.• Avoid vague terms like know, understand, learn, be

familiar with, be exposed to, be acquainted with, and be aware of.

• Avoid complicated sentences. If necessary use more than one sentence to ensure clarity.

93

Writing Learning Outcomes

Learning OutcomesRefer to Appendix 3b

Tips on writing learning outcomes (Substance)

• Ensure that the learning outcomes of the course relate to the overall outcomes of the programme.

• Learning outcomes are written in a progressive manner from low order thinking skills for a lesson to higher order thinking skills for a programme.

• The learning outcomes must be observable and measurable.

• Ensure that the learning outcomes can be assessed.• When writing learning outcomes, bear in mind the

timescale within which the outcomes are to be achieved.

94

Writing Learning Outcomes

Refer to Appendix 3b

Learning Outcomes

Curriculum Design and Mapping

95Curriculum Design and Mapping

96

Curriculum defines the educational foundations and contents, their sequencing in relation to the amount of time available for the learning experiences, the characteristics of the teaching institutions, the characteristics of the learning experiences, in particular from the point of view of methods to be used, the resources for learning and teaching (e.g. textbooks and new technologies), evaluation and teachers’ profiles.

What is a Curriculum?

Source: “The Curriculum” by Dr. Cecilia Braslavsky. http://www.ibe.unesco.org/fileadmin/user_upload/archive/AIDS/doc/cecilia_e.pdf

Curriculum Design and Mapping

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What is a Curriculum?

97Curriculum Design and Mapping

98

• Curriculum is structured and progressive;• Curriculum is aligned to the achievement of the cognitive, affective and

psychomotor learning outcomes;• Curriculum is constructively aligned to the student assessment and

teaching and learning;• Curriculum is integrated and linked between various disciplines;• Curriculum is aligned to the national and regional qualifications

frameworks;• Curriculum adapts to local and different contexts;• Curriculum considers the needs and expectations of different students;

and• Curriculum is dynamic and is subject to adaption, amendment and

improvement over time.

Factors to consider in designing a quality curriculum:

What is a Curriculum?

Curriculum Design and Mapping

99

What is a Curriculum?Course Title Course Code

Pre-requisites: Credit Units:

Course Description

Course Learning Outcomes

Week Unit 1:

1 CLO LLOs Topics Assessments Learning Activities

Resources

Template for designing a syllabus for a course

CLOs PLO1 PLO2 PLO3

CLO1

CLO2

Curriculum Design and Mapping

LLOs CLO1 CLO2 CLO3

LLO1

LLO2

100

Integrated Curriculum

Curriculum Design and Mapping

Curriculum MappingCurriculum mapping is a planning tool that can be used at any stage in the curriculum development cycle.

It provides a curriculum map which is a graphical description or a synopsis of curriculum components that can be used to align courses and lead to the achievement of the programme learning outcomes.

101Curriculum Design and Mapping

102

Student Assessment

Student Assessment

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Student AssessmentIt is also important that assessment aligns with learning outcomes. In an outcomes-based learning environment the focus is on helping a variety of learners achieve learning outcomes.

By definition, learning outcomes are performance-based. Learners must go beyond knowing to being able to show what they know.

In short, well planned assessments allow learners to demonstrate that they have achieved the learning outcome(s) or provide feedback that identifies the progress they are making towards their achievement.

103Student Assessment

104

Student Assessment

Student Assessment

105

Student Assessment

Principles of Assessment• Validity• Reliability• Flexibility• Fairness

Student Assessment

106

Student AssessmentAssessment Methods

• MCQs• Short Answer Test• Essay• Performance Test• Written Test• Fieldwork/Practicum• Projects

• Laboratory Test• Thesis• Presentation• Portfolios• Case Studies• Posters• Journals/Blogs

(Refer to Appendix 5)

Student Assessment

107

Student AssessmentChoosing the most appropriate assessment method • Does the method assess the intended learning outcomes?• Should the method be time-constrained? • Is it important that the method you choose includes cooperative

activity? • Is a visual component important? • Is it important that students use information technology? • Do you want to assess innovation or creativity? • Do you want to encourage students to develop oral skills? • Do you want to assess the ways in which students interact? • Is the assessment of learning done away from the institution

important? • Is your aim to establish what students are able to do already?

Student Assessment

Assessment Plan (Marking Scheme)

108

SECTION 1: TWENTY [20] Multiple-Choice Questions (20 marks). Answer ALL questions. Write your answers in the answer booklet provided. Each question carries 1 mark.

1.1. An organisation is a deliberate arrangement of ______________ brought together to accomplish some specific purpose.

A. people B. resources C. systems D. activities Chapter: 1 Managers and management Topic: Who are managers and where they work? Learning outcome: Tell who managers are and where they work

Test Item (MCQ)

Student Assessment

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Assessment Plan (Marking Scheme)

109

Test Item (Short Essay Question)SECTION 2: FOUR [4] Short Structured Questions (40 marks). Answer ALL questions. Question 2.1 a. Describe TWO [2] types of corrective action.

(4 marks)

1. Immediate corrective action (1 mark) – which corrects problems at once to get performance back on track (1 mark)

2. Basic corrective action (1 mark) – which looks at how and why performance

deviated before correcting the source of deviation (1 mark)

Chapter: 14 Foundations of control Topic: What takes place as managers control? Learning Outcome: Describe the three steps in the control process

Student Assessment

Design of Assessment Rubrics

110Student Assessment

Assessment RubricsLearning outcomes specify the minimum acceptable standard to enable a student to pass a module. Student performances above this basic threshold level are differentiated by applying grading criteria.

A rubric is a grading tool used to describe the criteriaused in grading the performance of students. In general, each rubric consists of a set of criteria and marks orgrades associated with these criteria.

Thus, rubrics help to define the criteria of the systemof assessment by describing performance at different points on a rating scale.

111Student Assessment

112

Why use a Rubric?

• Validity - Match with the expected learning outcomes.

• Reliability – Ensure some level of agreement among assessors. Ensure consistency in the interpretation of the student’s work and assessment.

• Fairness – Make what is assessed explicitly to students.

Student Assessment

Types of RubricsHolistic Rubrics

Assess student’s work as a whole.

Advantages:• Emphasis on what the learner is

able to demonstrate, rather than what he/she cannot do.

• Saves time by minimising the number of decisions in grading.

Disadvantages:• Does not provide specific feedback

for improvement.• Can be difficult to select the single

best description for varying level of performance.

• Criteria cannot be weighted.

Analytic Rubrics

Identify and assess components/dimensions of a student’s work.

Advantages:• Provide useful feedback on areas

of strength and weakness.• Criterion can be weighted to reflect

the relative importance of each dimension.

Disadvantages:• Need more time to create and use

during grading.• Performance for each criterion has

to be well-defined to ensure that teachers arrive at the same score.

113Student Assessment

Holistic Rubrics

114Student Assessment

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Analytic Rubrics

115Student Assessment

Components of a RubricAn example of a assessment rubric – criterion-referenced

116Student Assessment

Designing a Rubric

117Student Assessment

118

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