venues information
DESCRIPTION
Find out about the centre and it's facilities. Useful information for your stay.TRANSCRIPT
Front page photos (from top to bottom), Swanage Beach (Swanage Council), Old Harrys Rock (National Trust), Lulworth Cove (Lulworth Estate).
A Warm Welcome Awaits You
We pride ourselves on excellent customer service, from your first enquiry
through to the end of your stay with us. Our aim is to give you the least
paperwork possible but enough to ensure that all your needs are met.
We plan to provide just the right atmosphere for you to feel safe, secure,
relaxed, and inspired by your time with us.
Transport Information Swanage is easy to reach from all directions with beautiful scenery for
the last part of the journey through the Isle of Purbeck.
You will find the Chatsworth Centre opposite All Saints’ Church on Ulwell
Road. Postcode: BH19 1LG
From Wareham: Follow the A351 into Swanage. At the T-junction, turn left
onto Shore Road. This will take you along the seafront. Bear left onto
Ulwell Road. You will see us on your left opposite the church.
From Sandbanks Ferry: From the ferry, follow Swanage Road (B3351).
Turn left following signs to Swanage. Follow the one-way system around
Ulwell Road, staying in the right hand lane you will see us straight in front
of you.
The Venue Made up from individually converted Victorian Guest Houses, the
Chatsworth Centre is a relaxed setting to bring your group. It is a long
established residential centre, providing hospitality and activities. With our
unbeatable location on the Jurassic Coast, we are conveniently close to
a wide range of settings perfect for all your needs. We are walking
distance to Old Harry’s Rocks, whilst Lulworth Cove, Corfe Castle,
Studland and Kimmeridge are just a short journey away. We offer
comfortable and secure accommodation throughout your stay.
The Team
Our team is dedicated to ensuring all
the needs of your group are met. In
the kitchen, we have an enthusiastic
Head of Catering and his team of
assistants to prepare and serve your
meals. The housekeeping team are
around every day to keep your
building clean and tidy. All of our
staff are polite and courteous and
CRB checked to enhanced level.
Key Points
Less than 10 minutes walk to the sea,
open countryside and Swanage
town.
Group accommodation is in 5
independent houses with a variety of
sizes of bunk bedded rooms and twin
bedded rooms.
A spacious dining room able to seat
110 with a choice of menus.
Recreation area with team games,
table tennis, skittle alley and more.
Heated swimming pool.
Study / home rooms and separate
leader's lounge in each building
Free Wi-Fi for all groups.
Accommodation
There are 5 accommodation blocks at the Chatsworth Centre. You will be sent your
building plan 4 weeks before visiting, allowing you time to allocate rooms.
St
Quentin Chatsworth A Chatsworth B
Big
Eversden
Little
Eversden
51 students
5 leaders
63 students
6 leaders
34 students
4 leaders
43 students
5 leaders
30 students
3 leaders
Bedrooms
Bunk bedded rooms vary in size from 4 to 8 beds. Bed
linen for group members is provided for them to choose
and make the beds up.
Single/Twin bedded Leader rooms are found close by
and have tea and coffee making facilities. Leaders’
rooms will be made up with bed linen on arrival.
All rooms are pleasantly decorated with matching
colour schemes. Towels and personal washing items are
not provided. All rooms have wash basins. Showers and
toilets are situated on each floor close to the bedrooms.
Lounge Areas
In each building, there is a lounge for the use of group
leaders. It is equipped with comfy sofas, television,
fridge and drinks making facilities. Unlimited
refreshments are provided throughout your stay.
Teaching Facilities
Each accommodation block has its own classroom with
whiteboards. There is the opportunity to hire out a
projector and laptops for your sessions, as well as
televisions, DVD players and OHPs. All buildings have
secure Wi-Fi for group use. The Field Study Resources
room is available for group hire, although priority is given
to those on teaching programmes.
Catering
We provide meals which are nutritious, appetising and good to eat. Everyone is
encouraged to eat healthily and try new foods. There is a choice at all meals and
always a vegetarian option. We are able to cater for most dietary requirements and
our Head of Catering will be happy to discuss this with group leaders.
Groups are provided with full board during
their stay unless otherwise arranged, starting
with dinner on the day of arrival and finishing
with breakfast on the day of departure.
Breakfast and dinner are both served in the
dining room.
Packed lunches are provided for each full
day of the visit, and can be provided for the
journey home at the current tariff price.
For a sample menu, please email us.
Heated Outdoor Swimming Pool
The swimming pool is used both for teaching
water skills and for pure fun. We have qualified
pool attendants to supervise all sessions. Use of
the pool is included in the price of a teaching
programme and your coordinator will be happy
to arrange swim times for you. Hospitality groups
are welcome to use the pool subject to
availability, please book prior to visit. A half hour session with a qualified pool
attendant is charged as per tariff or alternatively you may provide your own
qualified lifeguards (please provide proof of qualification).
Recreation
In the recreation area, we have a variety of outdoor games
such as noughts and crosses, chess, draughts, nine men’s
morris, hop scotch, skittles, table tennis, badminton and
basket ball.
Each building will be provided with sports equipment to use
during their stay. Any further sports equipment can be
requested. Groups should be supervised at all times in the
back yard area.
We have a Karaoke machine, iPOD
doc and DVD players which may be
hired during your stay. These can be
booked in advance or on arrival.
Accident and Illness
If you, or any member of your group, should have an accident or be
taken ill during your stay, the centre staff will assist you in providing
temporary emergency care. All staff are trained in centre first aid
procedures and a first aid kit is available from reception, teaching staff or
the duty manager in an emergency.
Should you require hospital assistance we will order a taxi (the cost of
which should be covered in your travel insurance) or call an ambulance
as necessary but at all times the visiting group leader holds the
responsibility for decision making.
Safety and Security
Risk Management:
The Centre has a detailed Health and Safety Policy and complies
with all relevant legislation.
The Centre has comprehensive risk assessments covering the site, use
of transportation, all activities and all locations used for activities.
These identify the hazards, who might be harmed, existing control
measures and what needs to be done to ensure a risk controlled
environment. These are available for inspection on site.
Staff Training is comprehensive and on-going.
The centre has detailed procedures in place in case of emergencies.
Incidents, accidents and feedback are reviewed weekly in
departmental team meetings.
Risk Assessments and Emergency Procedures are reviewed annually
by the centre leadership team.
The centre is inspected by the Fire Officer and recommendations are
acted upon.
All safety equipment is inspected and maintained by qualified staff.
There is a first aid trained duty person available 24 hours a day
Fire Safety
Groups are usually accommodated in self contained areas of the
centre and bunk bedded rooms do not lock because of fire risks to
younger children.
There is a practical fire drill for every group on the first evening.
Particular problems of a fire at night in a large unfamiliar building
are clearly outlined during this time.
The fire alarm system, fire extinguishers, fire alarm points and smoke
detectors are all serviced regularly.
Memberships and Accreditations
The Chatsworth Centre is registered with AALS* for the provision of Rock Climbing
and Abseiling at Dancing Ledge.
The Centre is a founder member of BAHA*, the FIYTO* and the IOL*.
Allnatt Venues have achieved the LOtC* quality badge.
Supervision of Groups
The visiting group leader must sign the confirmation of booking form and remains
responsible for the group members throughout their visit to the Centre.
Our staff supervise the groups during programmed activities, but overall
responsibility remains with visiting staff members.
Swimming Pool
The pool is kept locked and groups may only use the pool when a qualified
Lifeguard or Pool Attendant is present. Proof of qualification must be seen.
The centre has full, written Pool Safety Operating Procedures (PSOPs)
The PSOPs are reviewed annually by the centre leadership team.
Security
All groups receive an orientation on the day of arrival covering site boundaries,
guidelines for behaviour, and emergency contact details.
All accommodation units are accessible by individual key code.
All visitors must register with the reception.
Any unknown person on the site will be politely challenged by centre staff.
The outer doors are all fitted with keypads and are locked by the duty person at
10pm. Group Leaders are given the code for their building on arrival should they
need to go outside after that time.
It is not necessary to enter the accommodation areas of other groups.
All leaders’ rooms are lockable and a key provided.
Access to a safe is available on request.
Accommodation
Each group will have their own building for accommodation.
Visiting group leaders are accommodated in close proximity to their students.
Bathroom facilities are provided within each accommodation unit.
Bunk beds are no more than 2 high and adequately spaced apart.
There is a fire drill on the day of arrival for all groups.
Insurance
The Centre has public liability insurance up to the value of £10,000,000.
* AALS Adventurous Activities Licensing Society
BAHA British Activity Holidays Association
FIYTO Federation of International Youth Travel Organisations
IOL Institute for Outdoor Learning
LOtC Learning Outside the Classroom
Code of Professional Conduct
The purpose of this code is to set out the standards of behaviour agreed
to and upheld by our staff as we cultivate and promote the special
values and importance of outdoor learning experiences and strive to be
exemplary members of the Institute for Outdoor Learning.
1. Maintaining Professional Integrity
1.1 We aim to conduct ourselves in a manner that reflects the
Institute’s professional values.
1.2 We aim to ensure that equality of opportunity and respect for
diversity is manifested and developed in all areas of our work. A
full statement of intent and definition can be found in the Human
Resources Policy
1.3 We have a commitment to promoting care of the environment. A
full description of policy can be found in the Customer Services
Policy.
2. Responsibilities in Professional Relationships
2.1 We aim to present ourselves as responsible people and in a
manner which inspires confidence and trust. We display a
professional attitude towards other members of the Institute of
Outdoor Learning, agents, customers and the general public.
2.2 We have a duty of care to each participant and accept our
responsibility to protect the dignity, privacy and safety of all those
for whom we are responsible. We define and respect the
boundaries between personal and working life and never misuse a
leadership position whatever the age of the client.
2.3 We manage the activities for which we are responsible with due
regard to the emotional and physical welfare of all participants.
Where we delegate any activity or welfare responsibilities we
understand that the ultimate responsibility remains with ourselves.
2.4 We safeguard confidential information relating to customers and
use discretion when there is a particular need to share essential
information with professional colleagues.
2.5 We respect fellow members. Public or private reference to the
conduct, integrity or quality of service of another member is
expressed with due care, accepting that there is a clear moral
obligation to challenge unprofessional conduct.
3. Professional Standards
3.1 We adhere to legal requirements and to commonly accepted current
best practice. We ensure we remain up to date in legal, professional,
technical and safety matters.
3.2 We maintain and develop our professional competence, share expertise
and good practice with each other and other members and contribute
constructively to relevant debates on professional matters.
3.3 We respect the responsibilities of other institutions, associations, agencies
and professions which share a common interest in outdoor learning.
4. Members Responsibility for Sustainable Outdoor Practice and Care of the
Environment
4.1 We aim to conserve the natural environment, endorsing the principles of
sustainable use and minimum impact.
4.2 We are sensitive to the impact of our operation on the local community
and cultural setting within which we work and minimise any adverse
effects.
4.3 We seek to develop our own, and others, understanding of the
environment and the behaviours that can adversely affect it.
Publicity and Administration
Before the first visit of a new group we are happy to come along to give an
illustrated talk and to answer any questions or we have a PowerPoint Presentation for
you to use yourselves. We offer the chance for a preliminary planning visit for all
group leaders. Please contact us to book in advance.
We are extremely conscious of the responsibility you hold as a group leader and the
lack of time in your busy schedules so this is our way of giving you all the information
and support you need to prepare.
Our aim is to develop a long term Partnership with all our groups, supporting your
approach, by providing holistic education for each individual, with our own specific
and stimulating contribution.
Parents Talks
In view of the present economic climate, we are particularly keen to offer support
for your parent talks. We have experienced members of staff on hand keen to
describe the educational benefits and value of the school residential.
Suggested Packing List
The following list is designed to give an idea of the kit group members will
need to bring with them during their stay. We will be out and about in the
great outdoors for much of your stay so clothes that protect from the
elements and can get a bit muddy are recommended.
Walking shoes
Trainers / indoor shoes
T-shirts
Jumper/ fleece
Shorts and trousers
Above ankle socks
Night wear
Toiletries
Towels (Swimming and personal use)
Day size rucksack (shoulder bags and string straps are not
recommended)
Water bottle
Sun cream
Camera (if desired)
Torch
Hat / cap
Waterproof coat
Waterproof trousers
Scarf and gloves (in the colder months)
Pencil case
Wellington boots (especially if the group is covering the rocky
shore or the river study)
Field studies groups will need pens, pencils and may also wish to
bring a clip board, calculator and notebook.
Groups doing the ‘Bridge Build’ activity require footwear that can
get wet to cross the rope bridge.
For the majority of activities long hair will need to be tied back.
Useful Phone Numbers
The following numbers may be useful during your stay with us.
Chatsworth Centre:
Reception 01929 421 075
24-hour emergencies 07875 278 884
Transport:
Link Rider Coaches 01929 477 344
Excelsior Coaches 01202 652 221
Swanage Taxis Ltd 01929 425 350
Swanage Associated Taxis 01929 422 788
Swanage Railway 01929 425 800
Medical and Emergencies:
Swanage Health Centre 01929 475 104
Swanage Hospital 01929 422 282
NHS Direct 0845 46 47
NHS on call 0845 600 10 13
Poole Hospital A&E 01202 665 511
Police Station 01929 422 004
Non-emergency Police 101
Your Useful Numbers Here:
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The Bookings Procedure
Contact The Chatsworth Centre to check availability.
Make a reservation over the phone or email.
Return the provisional booking form back within 14 days.
Arrange a date for a parents' presentation evening and preliminary
visit, if required.
Send the deposit and confirmation form within 4 weeks.
6 weeks before your arrival date you will receive your information
request pack, this detailed Information is used for your final
arrangements. There will be a pre-arrival checklist for your final
numbers, a request for medical and behaviour information and any
special dietary requirements. This must be sent back immediately.
These numbers will be used for your building allocation and final
invoice. Any drop in numbers will be subject to the cancellation
charges as outlined in the Terms and Conditions.
4 weeks prior to arrival you will receive your final information including
building allocation and room plan and nominal roll. We ask you to
check these carefully.
Programmes will be sent prior to your visit by our Head of Teaching.
2 weeks before arrival we request that the invoice is settled, however
this must be settled on the last day of the visit.
On Arrival, during your welcome talk, please hand your completed
nominal roll to the duty person.
During your stay, the office is open weekdays from 8.30am to 5.00pm
for general queries. Facilities such as phone calls, photocopying,
facsimile, emails and internet access are available at nominal
charges.
At the end of your stay we will ask you to fill in a customer evaluation
form and give you a provisional booking form for the next year.
Although we aim to provide user-friendly and efficient administrative
systems, we always endeavour to provide the personal touch, so never
be afraid to phone us and ask any questions you might have.
In summary, we are a well established organisation with a modern
approach to customer care, based on traditional values. We have a
flexible and genuine desire to provide just the right environment for your
group visit.
We look forward to seeing you soon, The Chatsworth Team.
Contact Us
The Chatsworth Centre,
35,Ulwell Road, Swanage, Dorset, BH19 1LG
01929 421075
www.allnatt.co.uk