vendor newsletter january final 2019 kkpck.pdfpublic health, bureau of nutrition & health...
TRANSCRIPT
Vendor Newsletter
Annual Training Edition
Inside this Issue
• Purpose of WIC
• Incentive Items
• Formula Distributors
• Minimum Stocking
Requirements
• Authorized Food List
• Sanction System
• Claims Procedure
• Complaint Process
• Transaction Process
Happy New Year!
Thank you for another successful year of delivering nutritious foods to Iowa families!
Product & UPC Submissions
Last year we changed our process for accepting new brands to be approved for the Iowa WIC program. It has been in place for the last two quarters and has received very positive
feedback from manufactures and wholesalers. To learn more about the new process, visit our
website at the following link: https://idph.iowa.gov/WIC/Vendors/submissions
Volume 19 • Issue 1 • Iowa Department of Public Health • WIC • January• 2019
2
Incentive Items
Vendors are required by
Federal WIC regulations to
offer WIC participants the same
courtesies that are offered to
non-WIC customers.
A WIC authorized vendor may
not treat WIC customers
differently by offering incentive
items that are not offered to
non-WIC customers.
Treating WIC customers
differently is a violation of
federal WIC regulations and
will result in a vendor violation.
Iowa WIC Program Purpose
What is WIC? WIC, (the Special Supplemental Nutrition Program for
Women, Infants, and Children), is a nutrition program for women,
infants and children up to the age of 5. The U.S. Congress
established WIC in 1973 in recognition of the need for adequate
nutrition during pregnancy and early childhood, especially among
limited income families. The Iowa WIC Program provides nutrition
education, breastfeeding support, supplemental foods and referrals
for health services to approximately 70,000 individuals per month.
Who is Eligible? WIC services are available to women who are
pregnant or who recently had a baby, infants, and children up to the
age of 5. Participants must meet income eligibility criteria (less than
185 percent of the federal poverty guidelines), must be a resident of
Iowa, and be determined as having a nutrition need by a licensed
dietitian.
How is WIC funded? The Iowa WIC Program is funded by the United
States Department of Agriculture through the Iowa Department of
Public Health, Bureau of Nutrition & Health Promotion.
What is my role as a WIC vendor? Approved WIC vendors enable
WIC participants to redeem their food instruments for nutritious foods.
As an approved WIC vendor, you’ve agreed to follow state and
federal WIC regulations as outlined in the WIC Vendor Agreement &
Handbook.
3
Special Purpose Vendors
Special Purpose vendors may be retailers of any
type of merchandise, but may only accept WIC
food instruments for the infant and special formu-
las that appear on their eWIC card.
While there is no minimum inventory requirements
for Special Purpose vendors, they are required
to produce the specified formula within 48 hours
or within 72 hours if a weekend or holiday
is involved.
Special formula inventory must be
maintained for as long as there is a
participant in the area that requires the
special formula.
Prices charged to WIC participants
must be equal to or less than the
prices charged to all other customers.
Approved Infant
Formula Distributors
WIC approved vendors are
required to only purchase
formula from a list maintained
by the state WIC program,
which includes state-licensed
wholesalers, distributors,
retailers, and infant formula
manufacturers registered with
the Food and Drug
Administration (FDA).
A list of approved infant
formula distributors can be
found on the Iowa WIC
website.
WIC Special Purpose vendors must
meet each of the following criteria:
No more than 50 percent of the
retailer’s gross retail sales may be
realized from the sale of authorized
WIC infant formula or special medical
formula
WIC approved vendors are required to
only purchase formula from a list
maintained by the state WIC program
• Special Purpose vendors are not authorized to redeem anything other
than formula
Item Minimum Quantity
Cereal Cold, ready-to-eat cereals: 10 boxes- Two (2) boxes of (5) approved varieties- of the five (5) approved varieties, three (3) varieties must be whole grain.
Bread Four (4) 16 ounce loaves approved 100% whole wheat bread.
Brown Rice Two (2) 14-16 ounce containers instant/Boil in Bag approved brown rice.
Juice Fifteen (15) 64-ounce containers of at least three (3) approved varieties of shelf stable 100% fruit or vegetable juice.
Ten (10) 12-ounces containers of at least two (2) approved varieties of single flavor con-centrate, 100% juice.
Dairy Products 4 gallons whole milk (whole vitamin A and D fortified fluid milk).
4 gallons low-fat or fat-free milk (low-fat or fat-free fluid, Vitamin A and D fortified milk).
2 pounds of 2 different varieties weighing 8 or 16 ounces each (Approved varieties of cheese).
Dried Beans Two (2) 1-pound bags, any variety.
Peanut Butter 2 approved containers 16 -18-ounce size, of 100 percent peanut butter.
Eggs (Grade A) 5 dozen conventional large fresh eggs, white or brown.
Fish 8 containers of tuna, 5-ounce minimum size. 8 containers of salmon, 5-ounce minimum size.
Formula Twenty-Four (24) 13-ounce cans of any current rebate contract concentrated formula, or 6 cans of any current rebate contract powdered formula.
Infant Cereal Twenty-Four (24) ounces of at least two (2) varieties of WIC approved dry infant cereal (infant cereal with at least 45% of the daily value for Iron per serving).
Infant Fruits and Vegeta-
bles
Fifty (50) 4-ounce containers of at least five (5) approved varieties (single ingredient or blends).
Infant Meats Ten (10) 2.5-ounce containers of single ingredient meats of at least 2 approved varieties.
Fruits and Vegetables Ten (10) varieties of fresh fruits and vegetables each Two (2) varieties of frozen fruits and vegetables each
Note: The variety and quantity in stock are defined as including both inventory on display and on-premises storage,
but not inventory on order from suppliers.
Minimum Stocking Requirements
Iowa WIC grocery vendors are required to stock, at
minimum, the following quantities of items.
4
5
Supplemental Foods Authorized by the Iowa WIC Program
FOOD APPROVED BRANDS OR VARIETIES
Cereal
Note: Mini-mum pack-age size for both national and store brand cereal is 12oz.
+ indicates agluten freeproduct, *indicated awhole grainproduct.
Ready to Eat Cereal:
General Mills: Cheerios – only Plain* and Multi-Grain*; Chex – only Corn+ , Rice+, Wheat*; Vanilla+; Blueberry+; Cinnamon+; Kix – only Plain*, Berry Berry* and Honey*; Wheaties* Kellogg's: Corn Flakes; Crispix; Frosted Mini Wheats – only Plain* and Bite Size*; Rice Krispies; Special K – Plain only Malt-O-Meal: Corn Flakes; Crispy Rice; Frosted Mini-Spooners – Plain only*; Oat Blenders– only Honey and Honey & Almonds Post: Alpha Bits*; Bran Flakes*; Grape-Nuts– only Original* and Flakes*; Great Grains*-Only Banana Nut Crunch; Honey Bunches of Oats (Almonds, Cinnamon Bunches, Honey Roasted, Pecan & Maple Brown Sugar, Whole Grain Honey Crunch*, Whole Grain with Vanilla Bunches*) Quaker: Life – only Plain*; Oatmeal Squares* (Brown Sugar, Cinnamon, Golden Maple, Honey Nut)
ONLY these store brands 12 oz or larger: Always Save, Best Choice, Centrella, Clear Value, Essential Everyday, Fareway, Fastco, Food Club, Great Value, HyTop, HyVee, IGA, Kemach, Kiggin’s, Market Pantry, Our Family, Save-A-Lot, Schnucks, Shurfine, Signature Kitchens, Valu Time
ONLY these store brand flavors: Bran Flakes*, Corn Flakes, Corn Biscuits, Corn Squares, Crisp(y) Rice, Crispy Hexagons, Frost-ed Shredded Wheat*, Frosted Bite-Size Shredded Wheat*, Multigrain Toasted Oats, Multigrain Tasteeos, Multigrain Medley, Spins, Nutty Nuggets, Crunchy Nuggets, Nuggety Nuggets, Wheat and Crunchy, Oats and More, Honey and Oats, Oat Wise*, Simply Living*, 4 Corner Crunch*, Live Life @ 100%/Crunchy Oat Squares*, Oatmeal Squares*, Oat Squares*, Rice Biscuits, Rice Squares, Toasted Oats*, Tasteeos*, Happy O’s*, Rollin Oats*, Wheat Flakes*, Wheat Squares*, Wheat Biscuits*
Hot Cereals: Cream of Wheat – Plain and Whole Grain*; includes 1 minute, 2 ½ minutes, and 10 minutes/Cream of Rice+/Malt-O-Meal Chocolate/Malt-O-Meal Original. NO: Added fruit, yogurt, or nuts.
Bread Must say “100% whole wheat” on the package and whole wheat must be the first ingredient on the label 16 ounce loaf 100% whole wheat loaf approved brands include: Arnold Light, Aunt Millie's, Best Choice,Family Choice, Fareway, Great Value, HyVee, IGA, Lewis Bunny, Our Family, Ozark Hearth, Pepperidge Farms, Roman Meal, Sara Lee, Schnucks, Shurfine, Shurfresh, Village Hearth20 ounce loaf 100% whole wheat approved brands include: Best Choice, HyVee, Nature’s Own, Nature’s Harvest, Sara Lee, Village Hearth24 ounce loaf 100% whole wheat (fully breastfeeding women only) brands include: Arnold Dutch, Aunt Millie's, Best Choice, Brownberry, Country Hearth, Hartford Farms, Nature’s Pride ,Oroweat, Our Family, Pepperidge Farms, Sara Lee.NO: Added fruit, nuts, and seeds.
Tortillas 16 Oz package
Corn Tortillas (Yellow or White): Azteca, Best Choice, Best Yet, Calidad, Carlita, Celia’s, Chi-Chi’s, Don Poncho, Essential Everyday, Food Club, Guerrero, Herdez, HyVee, IGA, La Banderita, La Burrita, Mama Lupe’s, Mission, Pepito, Sara Lee, Shurfresh, Tia RosaWhole Wheat Tortillas: Azteca, Best Choice, Buenvita, Celia’s, Chi-Chi’s, Food Club, Frescado, Great Value, Hormel, HyVee, La Banderita, Mama Laupe’s, Mission, Ortega ,Our Family, Schnucks, Shurfine. NO: Added flavoring.
as of January 1st, 2019
6
FOOD APPROVED BRANDS OR VARIETIES
Brown Rice 14-16 ounce package includes instant and boil-in-bag/16 ounce any brand of plain regular brown rice. NO: Added flavoring.
Oatmeal 16 ounce container/Quick or old fashioned/Approved Brands: Mom’s Best/Best Choice/Our Family. NOTE: Oatmeal is brand specific.
Dry Beans Any brand in 16 ounce packages/Includes black, black-eyed peas (cow peas or cow beans), kidney, garbanzo (chickpeas), great north-ern, lentil, lima (butter beans), navy, pinto, red, soybeans, split peas. NO: Mixed beans or soup mix, added vegetables, fruits, meat, sugars, fats, or oils.
Peanut Butter
Store brand only in containers of 16-18 ounces/Includes chunky, crunchy, creamy, smooth, low sodium and reduced sugar. NO: Peanut Butter spreads or reduced fat, added marshmallows, honey, jelly, chocolate or similar ingredients, bulk or freshly ground.
Fish Any brand of chunk light tuna including water packed and oil packed/Minimum container size of 5 ounces; includes cans and foil pouches/Includes regular and low sodium. NO: Added ingredients, white albacore, solid or yellowfin tuna. Any brand of pink salmon with or without bones and skin/Minimum container size of 5 ounces; includes cans and foil pouches/Includes regular and low sodium. NO: Chum or red salmon, added ingredients.
Fruits and Vegetables
Fruits Allowed: Fresh fruit, frozen in juice or waterFruits Not allowed: Syrups or added sugars or sweeteners, added fats, oils, or salt. No dried fruit, items from salad or fruit bars, party trays, fruit baskets, fruit and nut mixtures. Vegetables Allowed: Fresh including any potatoes, bagged salads with no additional ingredients; frozen without added fat, oil, sauces, sugars, pasta or rice; Vegetables Not Allowed: Dried vegetables, herbs and spices, items from salad bars, party trays, nuts including peanuts; Frozen french fries, tator tots, potato rounds, diced potatoes, shredded hash browns, or hash brown patties with fats/oils, seasonings or sugars. NOTE: Dollar value is specified, if purchase exceeds value specified, participant may pay the difference.
Apple Juice: Approved Brands: Always Save, Apple & Eve, Baymist, Best Choice, Big Tex, Corner Stone, Essential Everyday, Fareway, Great Value, Harvest Classic, HyTop, HyVee, IGA, Juicy Juice, Langers, Market Pantry, Mott’s Original, Mrs. Clark’s, Old Orchard, Our Family, Schnucks, Seneca, Shurfine, Signature Kitchens, Texsun, Tipton Grove, Tree Top. Blended Fruit Juice (all flavors of these brands): Apple & Eve Cranberry Blends, Best Choice Juice Blends, Big Tex, Great Value, HyVee Cranberry and Pomegranate Blends, HyVee Just Juice, IGA, Juicy Juice, Langers, Market Pantry, Northland Cranberry Blends, Old Orchard, Our Family, Schnucks, Shurfine, Signature Kitchens, Texsun.Grape Juice – White, Purple or Red: Always Save, Baymist, Best Choice, Big Tex, Essential Everyday, Fareway, Great Value, HyTop, HyVee, IGA, Langers, Market Pantry, Midwest Country Fare, Mrs. Clark’s, Old Orchard, Schnucks, Signature Kitchens,Texsun, Tipton Grove, Welch’s.Grapefruit Juice – White, Pink or Ruby Red: All brands of 100% grapefruit juice Orange Juice: All brands of 100% orange juice, with or without pulp. Pineapple Juice: Best Choice, Big Tex, Everyday Essential, Fareway, Great Value, HyTop, HyVee, IGA, Langers, Libby’s, Old Orchard, Our Family, Schnucks, Signature Kitchens,Texsun.Tomato Juice or Blended Vegetable Juice: Best Choice, Big Tex, Campbell’s (Regular, Healthy Request and Low Sodium), Diane’s Garden, Garden Fest, HyTop, HyVee, IGA, Langers, Market Pantry, Mrs. Clark’s, Our Family, Schnucks, Texsun, V-8 Plain only. (Shelf Stable 32oz also allowed for these brands.)REFRIGERATED (64OZ): Orange Juice - All brands of 100% orange juice. ONLY: 100% Unsweetened fruit juice or 100%vegetable juice. NO: Drinks, ades, nectars, juice beverages, infant juices, cocktails, twisters, or coolers.
Apple Juice: Best Choice, Food Club, Great Value, HyTop, HyVee, IGA, Market Pantry, Old Orchard, Seneca, Shurfine, TreeTop Grape Juice – White or Purple: Best Choice, Great Value, Market Pantry, Old Orchard, Seneca, Welch’s (with yellow end cap only) Grapefruit Juice – White, Pink or Ruby Red: All brands of 100% grapefruit juice Orange Juice: All brands of 100% orange juice. Includes added calcium, with pulp, and pulp-free Pineapple Juice: Dole, Langers, Market Pantry, Old Orchard
ShelfStableJuice (64oz)
FrozenJuice(11.5-12oz)
7
Milk NOTE: Any brand of cow milk that is pasteurized with vitamins added in the container size and fat content specified. Cow’s milk: Whole milk/1% Lowfat or Fat Free Skim Milk/Evaporated Fat Free Milk/Evaporated Whole Milk/Nonfat Dry Milk (powdered) Milk Alternatives:Lactose-Free Milk – Lowfat (1%) or Fat Free (e.g., Dairy Ease or Lactaid)/Lactose-Free Milk- Whole (e.g., Dairy Ease or Lactaid)/Sweet Acidophilus Milk- Fat free, 1% or 2%/Powdered Goat Milk – Nonfat or whole, Meyenberg Brand Only/Evaporated Goat Milk – Whole, Meyenberg Brand Only
NO: Flavored Milk, rice or nut milks or milks with special health claims
Eggs Any brand in containers of one dozen/USDA Grade A, large, white or brown. NO: Eggs that make special health claims.
Cheese Any brand in 8 ounce or 16 ounce packages/Chunk, shredded or Mozzarella string cheese/Natural and domestic cheeses including Cheddar, Colby, Colby-Jack, Monterey Jack, and Mozzarella/Includes varieties such as medium, sharp, extra sharp/2% milk, lowfat, and fat free natural cheeses are also allowed.
NO: Sliced, cubed, or crumbles, added ingredients or flavorings, processed cheese, cheese spreads, or American cheese, cheese pur-chased from service counters.
Tofu 16 ounce packages/Approved brands: Azumaya – Silken, Firm, Extra Firm/House Foods (Premium) – Medium Firm, Firm, Extra Firm. NO: Special Health Claims
Soy Beverage 64 ounce containers/Approved brands:8th Continent Original or Vanilla Soymilk/Silk Original Soy Beverage
Yogurt Nonfat, low-fat Whole Plain or flavored Regular or Greek No frozen yogurt, yogurt tubes, or drinkable yogurt No added ingredients such as granola, nuts, honey,
candy pieces, etc. No artificial sweeteners, No organic
32 oz. Whole: Old Home:Plain, Vanilla; Oikos: Plain; Dannon: Plain, Strawberry, Vanilla; Mountain High: Strawberry; Brown Cow: Maple, Plain, Vanilla 32 oz. Whole Greek: Chobani: Plain; Great Value: Plain; HyVee: Plain,Honey Salted Caramel; Old Home: Plain, Vanilla; Greek Gods: Black Cherry, Honey, Straw-Honey, Vanilla Honey 24 oz. Low-fat: Anderson Erikson: Plain, Vanilla, Strawberry, Cherry Vanilla; Land O Lakes: Peach, Raspberry, Strawberry, Straw-Banana, Vanilla 24 oz. Low-fat Greek: Country View: Plain; Greek Gods: Plain 32 oz. Low-fat: Best Choice: Vanilla, Plain, Strawberry; Coburn Farms: Plain, Vanilla; Dannon Naturals: Plain, Vanilla; Everyday Essentials: Strawberry, Blueberry,Vanilla, Plain; Great Value: Strawberry Banana, Peach, Strawberry, Vanilla; HyVee: Peach, Vanilla, Light Vanilla,Strawberry, Straw-Banana; Lucerne: Vanilla, Strawberry; Market Pantry: Vanilla; Mountain High: Plain, Vanilla; Schnucks:Vanilla, Strawberry, Plain; Yoplait: Strawberry, Vanilla, Peach, Straw-Banana 24 oz. Non-fat: Land O Lakes: Light Plain24 oz. Non-fat Greek: Greek Gods: Plain 32 oz. Non-fat: Brown Cow: Plain, Vanilla, Cream Top; Dannon: Plain,Strawberry, Straw-Banana; Dannon Light & Fit: Vanilla; Everyday Essentials: Plain; Great Value: Plain; HyVee: Plain;Lucerne: Plain; Market Pantry: Plain; Mountain High: Plain, Vanilla Old Home: Plain, Vanilla; Our Family: Vanilla, Plain,Strawberry; Schnucks: Plain; Shurfine: Plain
Formula ONLY the brand of formula listed/ONLY the container size listed/ONLY the type of formula (powder, liquid concentrate or ready to use) specified. NO: Substitutions.
Infant Cereal 8 ounce and 16 ounce packages/Includes rice, oatmeal, multi-grain and whole wheat. Approved brands include: Beechnut/Gerber/Tippy Toes. NO: added fruit, added formula, special claims such as added DHA/ARA or Organic.
Infant Fruits and Vegeta-bles
4 ounce containers, single or twin pack/Includes fruits or vegetables, single flavor or blend/May include white potatoes as an ingredient but not the primary ingredient. Infants 9-11 months may receive a CVV for the purchase of fresh fruits and vegetables in lieu of a portion of the infant food fruits and vegetables. Refer to policy 235.03 for allowances.
Approved brands include: Beechnut Stage 2/Gerber 2nd Foods/Tippy Toes Stage 2
NO: added sugars, starches, or salt, desserts, dinners.
Infant Meats 2.5 oz containers/Single flavor, beef, chicken, ham or turkey/Includes pureed meat and gravy or broth. Approved
brands: Beechnut Stage 1/Gerber 2nd Foods/Tippy Toes Stage 2 NO: Dinners or meat sticks
8
Sanction System
There are five types of sanctions that may be applied to vendors for violations of
program regulations. Theses sanctions are:
Nonpayment of food instruments Issuance of violation points Temporary disqualification (one year, three years, six years) Permanent disqualification Civil Money Penalties (CMP)
State agency sanctions are based on a pattern of violations. Violation points will
be issued after two of the same violations. Vendors who are disqualified from par-
ticipation in, or have a CMP imposed by the Supplemental Nutrition Assistance
Program (SNAP) shall be automatically suspended from the WIC program. If the
vendor has been terminated from the WIC program and submits a claim, it will be
fully denied.
Violations are an indication of a vendor’s inattention to or disregard of the
requirements of the WIC Vendor Agreement. It’s in the departments' interest to
record these violations and take them into account when considering whether to
continue its contractual relationship with the vendor.
State agencies must notify WIC approved vendors of an initial violation in writing,
unless notification would compromise an investigation.
Filing a Complaint
To report a program abuse or fraud, or to file a complaint against
another vendor, local WIC agency or a WIC participant, you may
use one of the following methods:
Call: 515-281-6650
Write: Submit via mail a completed Vendor Comment Form* to:
Iowa Department of Public Health
Attn: WIC Vendor Section
321 East 12th Street
Des Moines, IA 50319-0075
Fax: 515-281-4913
E-mail: [email protected]
* The Vendor Comment Form can be found on the Iowa WIC website
Claims Procedure
The Claims Procedure for eWIC is
automatic. Once the participant swipes
their eWIC card, the request for
payment is sent directly to WIC’s MIS.
If the transaction occurs prior to 2PM,
the claim will process that night and
the payment will be distributed the next
bank day (Monday-Friday).
If the transaction occurs after 2PM, the
claim will process with the transactions
the following day and payment will be
distributed the following bank day.
For transactions occurring on a
Friday, Saturday or Sunday, payment
will be distributed the following Monday
(as long as banks are open).
Participants may only purchase the food items and quantities on the eWIC card. WIC
participants must receive the food item that corresponds specifically to the UPC code
scanned by the vendor during the transaction. A participant cannot buy more than the
total quantity of food on their eWIC card and that appears on their eWIC receipt.
Where brand names are specific, only those brands can be purchased.
Vendors are prohibited from scanning any UPC code that is not affixed to the actual
item being purchased by the WIC participant, or any UPC code as a substitute,
replacement, or otherwise not actually affixed to the actual item being purchased by
the WIC participant.
A Cash Value Benefit (CVB) is issued to some participants for the purchase of fruits
and vegetables. The dollar amount available varies with each participant. A vendor
must accept an alternative form of payment for CVB transactions only.
WIC participants are permitted to use vendor and manufacturers coupons and buy-one -get-one promotions to purchase WIC foods.
Vendors shall not allow substitutions, cash, credit, refunds or exchanges.
All WIC participants receiving detailed instructions on how to use their eWIC card prior
to issuance and should have no problem using their eWIC card; however, on occasion
is may be necessary for store associates to assist some participants in using their
eWIC card correctly.
Individuals using the eWIC card will be using a Personal Identification Number (PIN) at
checkout. No other identification may be required of a WIC participant. The vendor
identification is programmed for each individual store and resides within the Point of
Sale (POS) system.
Contact the state WIC office to discuss the process on adding new products (UPCs)
that may be WIC eligible.
9
When handling eWIC cards, there are federal and state regulations that every
vendor must follow. Each time a vendor accepts an eWIC card, the vendor
certifies that the program regulations were followed in that transaction. Failure
to adhere to these regulations could result in a vendor’s suspension from
participating in this program. The WIC vendor’s cooperation is essential to the
WIC program. It’s the vendor’s responsibility to ensure that this information is
clearly understood by all store associates who will be involved in WIC
transactions.
Procedure for Transacting and Redeeming eWIC
Iowa eWIC cards may
only be redeemed in
Iowa, at Iowa WIC
approved vendors.
eWIC Transaction Process
1) Scan items.
2) Participant will swipe their
card and enter their PIN.
Vendors shall not request the
participant’s PIN, nor should
they enter the PIN for them.
3) Print the participant’s eWIC
receipt.
Stand Beside eWIC
Participants will swipe their card
and enter their PIN first. Please
see your Point of Sale manual for
additional instructions.
Behind the Scenes
Payment will be dependent on a
benefit inquiry that the system
uses to:
Validate the benefit month
Validate benefits to be re-
deemed
Benefits start on the first of each
month and end the last day of
each month.
WIC Contacts
eWIC Project Manager—Brandy Benedict
515-418-2683 | [email protected]
Vendor Management Coordinator—Kenny Kane
515-281-6205 | [email protected]
Vendor Representative—Ken Kane
515-281-3929 | [email protected]
Vendor Nutritionist—Caryn Wittry
515-275-4138 | [email protected]
In accordance with Federal civil rights las and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and insti-tutions participating in or administering USDA programs and prohibited from discriminat-ing based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Signs Language, etc.) should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimina-tion Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) Mail: U.S. Department of AgricultureOffice of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410;
(2) Fax: (202) 690-7442; or(3) Email: [email protected]
This institution is an equal opportunity provider.
Iowa Department of Public Health
Attn: Iowa WIC Program
Lucas State Office Building
321 East 12th Street
Des Moines, IA 50319-0075
Phone: 515-281-6650
Fax: 515-281-4913