IS YOUR SERVICE KEEPING UP WITH YOUR CUSTOMERS?Once upon a time, managing customers was straightforward. Today we live in a different world.

Today your customers expect ever higher levels of service and they have the choice of more suppliers in a constantly evolving market.

To acquire and retain customers, it’s no longer enough to compete on price. You need to innovate, in the products and services you offer and in the way you behave as a brand.

PLAY YOUR WAYFor over 25-years Gentrack has been creating agile billing and customer engagement solutions for leading energy companies and water utilities in the world’s most competitive markets.

Our Velocity platform comes with built in processes and interfaces to get you to market faster and maintain your competitive advantage. But it also has the power to create the sizzle you need to stand out. From configurable workflows and our open API platform, to our brilliant bill anything engine, Gentrack gives you the freedom to play your way.

VELOCITY FOR ENERGY SUPPLIERS

Although OVO Energy has grown fast, it hasn’t let its standards slip. It scores highly year on year in our survey. Which.co.uk 2017

Gentrack customer OVO came top out of 29 UK energy companies in the 2017 Which? Customer Satisfactory Survey with a 5 star rating for bill accuracy and clarity.

THE POWER YOU NEED TO BE GREAT

Make a brilliant first impressionYour sign up and switching process speaks volumes about the service customers can expect going forward.

Velocity’s configurable call scripts and onboarding processes, segmentation and product bundling makes it easy to target, engage and quickly onboard customers with tailored offers in any channel. You can quickly provision new services for processes that are proven, compliant and totally seamless. When you work with us, every customer relationship starts off on the right foot.

Keep the magic aliveAcquiring customers is one thing. Keeping them happy is quite another. We’ll ensure that you create the nurturing experiences that drive customer satisfaction and loyalty.

Making sure your customers stay informed and in control is the key to reducing churn. Our Velocity platform integrates billing, CRM, credit management for a seamless customer journey. It reduces bill shock with extensive validation, rules and alerts. Analytics and segmentation tools ensure that customers are always on the right plan and we make it easy for them to manage their consumption, move home and pay their bills; all from one system and via the channel of their choice.

Grow with confidenceDon’t let your back office hold you back. Our platform is designed to let your business grow painlessly and profitably.

As your business grows, Velocity keeps the control firmly in your hands. Intelligent workflows and configurability give you the automation your business needs to efficiently scale and drive down cost to serve and supports the levels of self-service that customers now demand. Velocity can be delivered into the cloud or on premise, providing the deployment flexibility to support your evolving IT strategy.

Embrace change — Smart DCC + NexusTechnology never stands still and new players will always be nipping at your heels. We’ll make sure you stay in touch with the market and ahead of the competition. We live and breathe Smart DCC and Nexus, and we’re ready to work with you to optimise the value of these major market changes.

Change is hardwired into Velocity’s DNA. Our open API design lets you quickly incorporate new apps and emerging interaction tools, and adapt to a shifting energy supply model. As regulation evolves, our agile development framework means we can build, test and ship updates to you faster. From new market messaging requirements, to billing, reconciliation and communication protocols, you’ll always be on the right side of the regulator.

GENTRACK VELOCITY SUITE

BillingBundle and bill multiple products and services including gas, electricity, water, broadband and asset leasing, for household and I&C customers. Pricing plans support prepaid, time-of-use charges and flat rates, FIT, network charges and demand response, Contracts for Difference (CFD) and Power Purchase Agreements (PPA). Simplify complex billing hierarchies.

Credit and PaymentsOffer more customer centric payment options. Predict defaulting customers and engage early for increased collection success. Create flexible and tailored collection strategies for effective debt recovery. Identify, understand and manage vulnerable customers.

CRM and Customer CareDive deep with integrated CRM, custom-designed for utilities. Instant access to all customer data with one source of truth. Unlock customer insight, segment and tailor offers with rules based pricing. Optimise task allocation and enrich customer interaction with powerful service management tools. Manage bill disputes with customisable alerts and escalations process.

PortalCreate seamless and consistent self service customer engagement with omni-channel connectivity. Enable customers to view invoices, meter and billing data and correspondence and udate details. Make it easy for customers to pay, track and engage on their terms.

Connect+Connect to and orchestrate your data and applications with Velocity’s API-led approach. A growing library of pre-built connectors accelerates integration with payment channels, smart metering and financial systems.

Market ExchangeBuilt in processes and connectivity tools for automated market interactions with gas and electricity markets including UK Smart DCC, AEMO and Australia Gas Markets, Nexus and NZ Registry.

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THE GENTRACK DIFFERENCEEven the industry’s most agile technology is only as good as the people behind it. So when you work with Gentrack, you can count on dedicated local support from a team that’s as passionate about your success as we are about our products.

We’re collaborativeWith Gentrack, there’s one point of accountability and we’ll get to the solution you need, fast. We listen, consult and collaborate, and above all, we’re focused on your success. You can place your trust in us, so your customers will learn to place their trust in you.

We appreciate Gentrack’s capability, can do attitude and willingness to work with us collaboratively to achieve our business objectives.

Simon Clarke, GM Business Solutions and Technology, Trustpower

We’re competitiveWe cut our teeth in the deregulating markets of New Zealand and Australia and now we’re shaking up the market in the UK. We have supported our customers as they have grown, competed, adapted and matured. And we are here to support you, at whatever stage you are on your business journey. Rapid industry change has been our only constant and we thrive on it.

We deliverRather than throw you an off the shelf solution and walk away, we’ll work with you to deliver what you need, when you need it. Agility and problem solving are what we do best. Our proof is in our track record.

For Trustpower customers who get one bundled bill for electricity, gas, and broadband, vs. New Zealand industry average of 20% churn.

Australia’s Red Energy, powered by Velocity, is the only retailer to have won Canstar Blue 5 star awards in five consecutive years.

OVO Energy’s 800,000 customers receive accurate energy bills from Velocity’s utility billing software.