VDOT’S STATEWIDE TRANSPORTATION OPERATIONS CENTER (TOC) AND SAFETY SERVICE PATROL (SSP) CONTRACT

Ken Earnest, P.E. - Acting State Operations Engineer

Performance-based Contracting Peer ExchangeDetroit, MI

June 18, 2018

Virginia Roadway Network

3

VDOT Lane Mileage Details

4

District Interstate Primary Secondary Frontage Total

Bristol 530 2,954 12,313 113 15,911

Salem 493 2,667 14,764 106 18,030

Lynchburg 0 2,832 12,371 43 15,246

Richmond 1,323 3,450 14,045 75 18,893

Hampton Roads 876 1,774 7,144 87 9,880

Fredericksburg 292 2,182 9,369 23 11,866

Culpeper 279 1,857 8,337 52 10,525

Staunton 942 2,481 10,576 75 14,074

NOVA 785 1,769 11,177 76 13,807

Statewide 5,520 21,964 100,098 651 128,233

VDOT Operations Infrastructure

5

District ITS Field Devices

Fiber Mileage Traffic SignalsVDOT Shared VDOT Localities

Bristol 135 - 453 98 95Salem 202 38 786 181 354Lynchburg 67 - 819 88 210Richmond 114 40 482 98 770Fredericksburg 63 - 169 215 60Hampton Roads 781 133 287 179 1,635Culpeper 76 - 163 136 98Staunton 155 5 169 216 304NOVA 1,198 87 217 1,425 801Statewide 2,791 303 3,545 2,636 4,327

VDOT Operations Program Areas

Customer Service Center• Phone, E-mail, Web, 2 Locations (Salem & NOVA)

Statewide 511• Phone, Web, Mobile App

Traffic Operations Centers• 5 Centers, 24/7/365, 3 Co-located with VSP

Safety Service Patrols• 47 Routes covering 818 miles of Interstate

Area Headquarters• 190 locations supporting weather and incident recovery

6

800-FOR-ROAD

VDOT Operations Program AreasTraffic Incident Management• Towing and Recovery Programs• Over 30 Area Incident Management Teams

Tunnels Operations & Maintenance• 4 Major Facilities

Systems Management• Statewide ATMS• Fiber Resource Sharing• ITS Specifications and Standards

Ferry and Moveable Bridge Operations

7

Operations Program Contract Costs

8

Contract Cost Estimate Term Contract Staff

TOC/SSP $175 M 5 years(up to 9 years)

317

ITS Maintenance $37 M 3 years(up to 5 years)

51

ATMS $25.8 M 4 years(up to 10 years)

0

Platform As a Service $6 M 3 years(up to 5 years)

0

Operations On-Call Services $9.5 M 3 years(up to 5 years)

0

Moveable Bridges $20.3 M 3 years(up to 5 years)

45

Meteorology $111 K 2 years(up to 5 years)

0

Service Assurance Management $576 Kannually

4 years(up to 10 years)

3

9

VDOT Transportation Operations Centers

10

Statewide TOC & SSP Procurement

• TOC & Statewide ATMS Services Contract awarded May 2013 Brought consistent approach and measures to VDOT’s Operations Program Contract terminated in 2015, emergency contracts setup with sub-contractors

• VDOT developed “de-bundled” replacement contracts• Re-procurement strategy shared at industry forum in Jan 2016• One-on-one meetings conducted with 16 firms, received candid feedback• Request for Information (RFI) issued to refine scope of RFP• Four proposals received, contract awarded to AECOM• 5-Year Initial Contract Term with two, 2-Year Optional Renewal Periods• Initial Term Value = $172M

11

Statewide TOC & SSP Contract – Services Provided

• Staffing for all 5 Traffic Operations Centers• Staffing and staff management for all SSP patrol routes• An entirely new fleet of 156 SSP vehicles• TOC & SSP Operator Training• Optional program enhancements (pending funding):

Tethered and untethered Drones Mounted mobile cameras SSP Operator driver assist features Emergency SSP Vehicles (light duty wrecker) Freight SSP Vehicles (heavy duty wrecker)

VDOT Operations OutcomesSERVICE AREA OUTCOME

TOCFloor

Operations

• Provide effective traffic management strategies.• Actively participate in the timely resolution of incidents.

• Disseminate accurate and timely information to motorists and stakeholders.

• Maintain situational awareness on how Transportation System is operating.

SafetyServicePatrol

• Resolve incidents in a timely manner with safe and quick clearance.

• Provide assistance to motorists within areas of defined route coverage in a courteous and dependable manner.

• Operate as an extension of the TOC by providing accurate, timely, and appropriate information.

• Work within the incident command structure on-site, when possible.

ITSField

Maintenance

• Deliver ITS field device operational availability, when needed.

• Provide transparent and easy-to-use tools to manage a consistent state-wide ITS Maintenance Program.

• Protect the value of the client’s (VDOT) assets and reduce the total cost of ownership.

ATMS• Enterprise approach to lower total ownership cost.

• Statewide interoperability between TOC’s, Regions and Districts.

• Facilitate ability of TOC to achieve operational outcomes.

12

13

Outcome-based Approach to Performance Measurement

• All measurements should drive service areas toward improvements in VDOT’s primary operations performance metrics:

Reduce vehicle hours of delay Reduce roadway clearance time

• Contractor incentivized to meet one or more desired Service Area Outcomes (SAO)

• Key Performance Indicators (KPI) used by regions to identify issues, trends and possible improvement strategies

• Contractor required to meet Contractor Service Obligations (CSO) or face disincentives

14

Performance Measurement – TOC Floor

15

Performance Measurement – SSP Operations

16

Lessons Learned & Best Practices

• Be open and transparent about risks and ambiguities

• Only require deliverables that add value

• Change Management/Control – Program-wide vs. service area

• Carefully consider scoring criteria – great and bad proposals shouldn’t end up 1 point apart!

• Gauge industry interest and ability to participate

• Consider lot size in light of consistency, level of competition and administrative burden

• Consider agile delivery for ATMS deployments