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COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

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Page 1: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

COMMUNICATION STRATEGIES FOR

PATIENTS AND NURSES

Vanessa Carrion RN, CPN

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July 9, 2017

Page 2: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

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NOT TOO SCIENTIFIC…

Page 3: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

COMMUNICATION IS A TWO WAY STREET

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Page 4: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

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COMMUNICATION STRATEGIES FOR PATIENTS

Bring your questions and concerns to clinic

Request records in advance

Organize medical information (use binder or keep

electronic copies)

Have an emergency plan

Page 5: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

EMERGENCY PLAN

Grab and go records (especially helpful for 2 am fevers)

Keep a travel letter

Identify a local center

Inform your thalassemia provider!

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Page 6: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

TAKE CHARGE OF YOUR CARE

Always have an appointment scheduled

Be persistent (especially with insurance)

Know your resources

Identify someone you can talk to

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Page 7: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

SHARE YOUR GOALS

Trying to get caught up routine testing completed?

Want to improve chelation compliance?

Working on a college degree or for a promotion at work?

Are you interested in having a family soon?

Are you moving?

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Page 8: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

COMMUNICATION STRATEGIES FOR NURSES

Introduce yourself and share your role

Be prepared

Sit down with the patient/family

Listen and don’t rush

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Page 9: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

COMMUNICATION STRATEGIES FOR NURSES (CONTINUED)

Develop a rapport (this is my favorite)

Be mindful of non-verbal communication

Keep a non-judgemental attitude

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Page 10: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

COMMUNICATION STRATEGIES FOR NURSES

Assess understanding of medical terminology

Investigate need for interpreter in advance

Be culturally aware and of your own beliefs

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DIG IN…

How are you taking your medicine?

Describe your daily routine?

When do you get chelation deliveries?

Are you having trouble with insurance?

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Page 12: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

DIG IN MORE.

Use visuals such as ferritin graph or ferriscan

Ask what’s going on in their life

If we don’t know, we can’t help

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Page 13: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

SOMETIMES IT TAKES A VILLAGE

Involve team members in care coordination Physician

Social work

Child life

Teacher

Transfusion NP

Pediatrician/PCP

Specialty providers

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Page 14: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

COMMUNICATION IN DIFFERENT STAGES

New family/patient

Established family/patient

The adult patient

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Page 15: Vanessa Carrion RN, CPN July 9, 2017thalassemia.org/boduw/wp-content/uploads/2017/08/... · COMMUNICATION STRATEGIES FOR PATIENTS AND NURSES Vanessa Carrion RN, CPN 1 July 9, 2017

EFFECTIVE COMMUNICATION ON BOTH ENDS IS ESSENTIAL FOR GOOD

THALASSEMIA CARE

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