values based recruitment in boots uk marc donovan head of hr – healthcare, boots uk
TRANSCRIPT
Values Based Recruitment in Boots UKMarc DonovanHead of HR – Healthcare, Boots UK
The NHS in England is facing the biggest challenge in its history
How pharmacy engages with the NHS is becoming more complex
We have the opportunity to develop the role of pharmacy and the services we provide
Changing Environment
The changing face of Pharmacy
The provision of healthcare is changing dramatically
With an ageing population, needs and attitudes are changing
Greater investment in prevention and self-care
Government recognizes it is underutilizing pharmacy
Best people, best place, best care
The changing face of healthcare
the power of
Life Changing Work
5
the power of
Selecting the Best
Significant oversupply
soon
New services to
deliver
Cultural challenge of change
Complex and dynamic – many opportunities
Changing face of pharmacy workforce
Define ‘the best’, now and future
Completely redesigned recruitment journey
Assess personality, cultural fit, capability (and leadership) for all healthcare roles
Give insight to Boots and their role
Dynamic feedback
Efficient and prepared to react
How to bring about change…
Values based recruitment
8
Complex and dynamic – many opportunities
Values based recruitment
Essential to focus on behaviours
Understand customers / patients, performance and leadership qualities
Capability is essential, but comes after
Great way of engaging the organisation
Definition of Stunning?
We recruit to a better fit for the future, which effects performance, culture and employee engagement
Our best performing colleagues have a different set of values and personality traits
Variance in ‘growing pharmacists’ is a concern
ROI is high
There are development themes across the profession
The more we learn, the more we change, the more radical we need to be
What we have learnt…
Values based recruitment
the power of
World Class Development
Cannot change culture with new recruits
Have to free our current people
‘To allow pharmacists to be who they want to be, practice freely and with empowerment to deliver personalised patient care’
‘Allowing me to be me’
Development plans ✔Development themes at macro level ✔Personalised ✔Strengths and Limitations ✔
What about existing colleagues?
Not just recruitment
Right Advisor Model
Right People, Right Place, Right Time
RecruitmentTalent Pipeline
Capability Continued Fitness to
practice
Performance Leadership
Reward and Recognition
Personalised Care
Communications and Engagement
Culture and Climate
Delivering Complete Care
Right Advisor Model
Right People, Right Place, Right Time
RecruitmentTalent Pipeline
Capability Continued Fitness to
practice
Performance Leadership
Reward and Recognition
Personalised Care
Communications and Engagement
Culture and Climate
Delivering Complete Care
Continue to redefine recruitment candidate journey
Work with Schools of Pharmacy and regulator around findings
Build on developing our colleagues, both Personalised development and collectively
Deliver the Why, by people who understand and live for the Why
Where next?
