values at the heart of a happier world - barrett uk national values assessment at action for...
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Results of the UK National and Community Values Assessment. Launch of the UK Values Alliance and Inspiring speech from Sweden about values based community transformation. In Partnership with Action for Happiness.TRANSCRIPT
Values: At the heart of a happier world
Action for Happiness: building a happier society together
A movement of people taking action to create a happier society for everyone
A growing global community
“I will try to create more happiness and less unhappiness in the world around me”
The Action for Happiness pledge
Upcoming Action for Happiness events
Empathy film and discussion with Mary Gordon (Wed 27 Feb)
Mindfulness with Jon Kabat-Zinn (Thu 28 Mar)
Compassion with Karen Armstrong (Thu 18 Apr)
www.actionforhappiness.org
facebook.com/actionforhappiness
@actionhappiness
youtube.com/actionforhappiness
Join the movement. Be the change
Values at the Heart of a Happier World
January 24th 2013
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materialistic short-term focus educational opportunities uncertainty about the future corruption elitism material needs wasted resources gender discrimination blame
accountability family employment opportunities financial stability optimism dependable public services honesty social responsibility human rights poverty reduction
Iceland National Assessment 2008
family honesty responsibility accountability financial stability trust friendship positive attitude humour/fun adaptability respect
Personal Values Desired Culture Current Culture
Cultural Entropy 53%
1200 Citizens + 300 Government, + 500 Volunteers Themes: Education, Economy, Equal rights, Family,
Environment, Public administration, Welfare, Sustainability
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Organisation A Organisation B
Value client satisfaction making a difference integrity teamwork humor/fun quality ethics financial stability
Level 2 6 5 4 5 3 7 1
Value blame short term focus internal competition buck passing risk averse customer satisfaction information hoarding profit
Level 2 1 2 3 1 2 2 1
A Tale of Two Companies
Service
Making a Difference
Internal Cohesion
Transformation
Self-Esteem
Relationship
Survival
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Organisation A Organisation B
A Tale of Two Companies
Service
Making a Difference
Internal Cohesion
Transformation
Self-Esteem
Relationship
Survival
People Financial viability
Excellence Ethics Resilience
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Cultural Entropy
Cultural Entropy measures that percentage of fear, dysfunction, negative and destructive energy in the organisation
40% = Crisis
10% = Healthy
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Are your company core values lived?
1. long hours (L) 2. being the best 3. cost reduction (L) 4. poor communication (L) 5. client collaboration 6. bureaucracy (L) 7. confusion (L) 8. arrogance (L) 9. hierarchy (L) 10. silo mentality (L)
1. accountability 2. customer satisfaction 3. being the best 4. commitment 5. compassion 6. continuous improvement 7. integrity 8. teamwork 9. cost effectiveness 10. respect
Core Values client collaboration teamwork delivery meritocracy integrity
Core Values (I-Care) integrity compassion accountability respect excellence
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Maslow’s Needs to Barrett’s Consciousness
Know and Understand
Physiological
Safety
Love & Belonging
Self-esteem Abraham Maslow
Know and Understand
N e e d s C o n s c i o u s n e s s
Self-Actualization
Richard Barrett
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Story of a full spectrum organisation
Service to humanity and societal contribution
External collaboration, community involvement
Sense of purpose & strong internal community
Ongoing improvement and employee participation
High performance systems, high quality output
Positive relationships that support organisation needs
Financial viability and employee safety
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7 Levels of Organisational Consciousness
Positive Focus / Excessive Focus
Service
Making a Difference
Internal Cohesion
Transformation
Self-esteem
Relationship
Survival Financial Stability Shareholder value, organisational growth, employee health, safety. Control, corruption, greed
Employee Recognition Loyalty, open communication, customer satisfaction, friendship. Manipulation, blame
High Performance Systems, processes, quality, best practices, pride in performance. Bureaucracy, complacency
Continuous Renewal and Learning Accountability, adaptability, empowerment, teamwork, goals orientation, personal growth
Building Internal Community Shared values, vision, commitment, integrity, trust, passion, creativity, openness, transparency
Strategic Alliances and Partnerships Environmental awareness, community involvement, employee fulfilment, coaching/mentoring
Service To Humanity and the Planet Social responsibility, future generations, long-term perspective, ethics, compassion, humility
Survey Questions
1) Personal Values Please select ten of the following values/behaviours that most reflect who you are, not who you desire to become. 2) Current Organisational Culture Values Please select ten of the following values/behaviours that most reflect how your organisation currently operates. 3) Desired Organisational Culture Values Please select ten of the following values/behaviours that you would desire for your organisation to achieve it's highest performance.
cost reduction bureaucracy confusion profit information hoarding short term focus hierarchical results orientation client satisfaction empire building
client satisfaction employee fulfilment continuous improvement effective communication teamwork financial stability adaptability trust professionalism vision
CBT Technology
honesty commitment humour/fun reliability enthusiasm adaptability family integrity trust balance home/work
Personal Values Desired Culture Current Culture
Beliefs Divide Values Unite
economic growth caring for elderly affordable housing concern for future generations job security social justice caring for the disadvantaged environmental awareness human rights material wealth
caring for elderly economic growth concern for future generations job security environmental awareness caring for the disadvantaged affordable housing education honesty prosperity
Latvian Desired Culture
Russian Desired Culture
family caring honesty responsibility humor/ fun accountability respect positive attitude integrity friendship
caring family humor/ fun honesty friendship responsibility compassion respect accountability positive attitude
Democrat Personal Values
Republican Personal Values
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“I do not have enough. I am not loved enough. I am not enough.”
The sum of all human fears in one single tweet
63 Characters
1. Choose three values that are important to you in your life?
2. What are your beliefs that support each value? 3. What behaviours do you exhibit that support each
value? 4. What value would you like to live more fully, and in
which area(s) of your life?
Personal Values Exercise
UK National & Community Values Assessment
Public Launch - January 24th 2013
www.valuescentre.com 27
www.valuescentre.com 28
CTT National Assessments – Status Jan 2013
Denmark 2008
Latvia 2007
Sweden *2012 2009, 2010, 2011, 2012
Iceland 2008, 2010
Belgium 2010
UK 2012
Finland 2010, 2011
Spain (Extremadura) 2010
Macedonia (Skopje) 2009
Switzerland 2011
France 2012
USA *2011 2009, 2010, 2011
Australia 2009
Canada 2010
South Africa 2011
Bhutan 2008
Brazil 2010
Nigeria 2012
Argentina 2001**
Egypt T.B.D.
Singapore 2012
Bahamas T.B.D.
India T.B.D.
United Arab Emirates T.B.D.
Qatar T.B.D.
South America
North America
Africa
Asia
Oceania
Europe
Venezuela 2010 **
Trinidad Tobago 2012
* Community Assessments ** Not statistically valid
Hungary 2012 (Test)
Slovakia 2012 (Test).
New Zeeland T.B.D.
Italy 2012
www.valuescentre.com 29
Who did we ask? Total UK sample size 4000
16-19 188 4.7% 20-24 280 7.0% 25-34 653 16.3% 35-44 700 17.5% 45-54 778 19.5% 55-64 763 19.1% 65-74 514 12.9% 75+ 124 3.1%
England 3377 84.4% Northern Ireland 100 2.5% Scotland 320 8.0% Wales 203 5.1%
Male 1987 50% Female 2013 50%
North East 177 4.4% North West 434 10.9% Yorkshire and The Humber 345 8.6% East Midlands 317 7.9% West Midlands 351 8.8% East 342 8.6% London 476 11.9% South East 584 14.6% South West 351 8.8%
Age
Country Gender
UK Region
We are very grateful to the Wellbeing Team at UK Office for National Statistics for the help in the survey design and sample size guidance.
Employed 2195 54.9% Unemployed 253 6.3% Not working or seeking work 1552 38.8%
Employment status
www.valuescentre.com 30
Key Message #1
The personal values of UK citizens show that meaningful relationships are vitally important to them. • caring • family • honesty • humour/ fun • friendship • fairness • compassion • independence • respect • trust
www.valuescentre.com 31
Key Message #2
When asked about their direct experience of life in their local communities, the UK citizens paint a predominantly positive picture.
• quality of life • family • buy local • helpfulness • friendship • community services • safety • drugs/ alcohol (L) • uncertainty about the future (L) • sense of community
www.valuescentre.com 32
Key Message #3
When asked about their perceptions of life in the nation, they paint a far more challenging picture. If community life is so positive, how do these negative perceptions arise?
• bureaucracy (L) • crime/ violence (L) • uncertainty about the future (L) • corruption (L) • blame (L) • wasted resources (L) • media influence (L) • conflict/ aggression (L) • drugs/ alcohol (L) • apathy (L)
www.valuescentre.com 33
The desires and priorities of UK citizens for their communities and the nation reflect the essence of their personal values.
• caring for the elderly • accountability • affordable housing • caring for the disadvantaged • employment opportunities • dependable public services • concern for future generations • effective healthcare • honesty • governmental effectiveness • community services • quality of life • buy local • sense of community
Key Message #4
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Cultural Entropy by Region
61%
64% 64%
61% 60%
58% 58%
57% 62%
56% 62%
22%
21% 24%
19% 23%
20%
21%
20% 23%
24% 23%
52% 24%
UK Overall = 59% UK Overall = 22%
National View Community view
www.valuescentre.com 35
Entropy Percentages by Nation
7972
63 60 59 57 56 54 53 51 4842 42 42 41
3226 21
124
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Cultural entropy is a measure of dysfunctional, toxic or destructive energy in a system
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UK Subjective Wellbeing Scores
ONS July 2012 BVC Oct 2012
Overall, how satisfied are you with your life nowadays
7.4 6.3
Overall, to what extent do you feel that the things you do in your life are worthwhile?
7.7 6.8
Overall, how happy did you feel yesterday?
7.3 6.6
Overall, how anxious did you feel yesterday?
3.1 3.9
National Values Assessment: UK National View
Prepared by:
Barrett Values Centre
October 11, 2012
National Values Assessment: UK National View (4000)
bureaucracy (L) 2024 3(O)
crime/ violence (L) 1745 1(R)
uncertainty about the future (L)
1728 1(I)
corruption (L) 1574 1(O)
blame (L) 1506 2(R)
wasted resources (L) 1494 3(O)
media influence (L) 1272 3(O)
conflict/ aggression (L) 1256 2(R)
drugs/ alcohol (L) 1219 1(I)
apathy (L) 1209 3(I)
caring for the elderly 1711 4(S)
accountability 1537 4(R)
affordable housing 1489 1(O)
caring for the disadvantaged
1438 4(S)
employment opportunities 1195 1(O)
dependable public services 1192 3(O)
concern for future generations
1149 7(S)
effective healthcare 1056 1(O)
honesty 1043 5(I)
governmental effectiveness 1022 3(O)
Values Plot October 10, 2012 Copyright 2012 Barrett Values Centre
I = Individual R = Relationship
Black Underline = PV & CC Orange = PV, CC & DC
Orange = CC & DC Blue = PV & DC
P = Positive L = Potentially Limiting (white circle)
O = Organisational S = Societal
Matches
PV - CC 0 CC - DC 0 PV - DC 1
Health Index (PL)
PV-10-0 CC-0-10 DC-10-0
caring 1967 2(R)
family 1837 2(R)
honesty 1594 5(I)
humour/ fun 1573 5(I)
friendship 1219 2(R)
fairness 1065 5(R)
compassion 1049 7(R)
independence 1014 4(I)
respect 969 2(R)
trust 942 5(R)
Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC)
7
6
5
4
3
2
1
IRS (P)=3-7-0 IRS (L)=0-0-0 IROS (P)=0-0-0-0 IROS (L)=3-3-4-0 IROS (P)=1-1-5-3 IROS (L)=0-0-0-0
National Values Assessment: UK National View (4000)
value Current Culture Votes Desired Culture Votes Jump Percentage
Increase
caring for the elderly 302 1711 1409 567%
accountability 247 1537 1290 622%
affordable housing 223 1489 1266 668%
caring for the disadvantaged 245 1438 1193 587%
employment opportunities 181 1195 1014 660%
honesty 135 1043 908 773%
dependable public services 303 1192 889 393%
financial stability 117 969 852 828%
governmental effectiveness 256 1022 766 399%
economic development 265 955 690 360%
A value jump occurs when there are more votes for a value in the Desired Culture than in the Current Culture. Listed below are the values with the largest increase in votes. The values in bold are represented in the Desired Culture.
Values Jumps Table October 10, 2012 Copyright 2012 Barrett Values Centre
VALUES JUMPS
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UK2012 - Top 20 National Values
Votes Value Name 2024 bureaucracy 1745 crime/ violence 1728 uncertainty about the future 1574 corruption 1506 blame 1494 wasted resources 1272 media influence 1256 conflict/ aggression 1219 drugs/ alcohol 1209 apathy
Votes Value Name 1104 centralised government 1082 materialistic 1001 poverty 929 discrimination 927 elitism 858 short-term focus 738 human rights 704 freedom of speech 600 long hours 592 loneliness/ isolation
Top 10 11-20
UK National Values Assessment: Community View
Prepared by:
Barrett Values Centre
October 11, 2012
National Values Assessment: Community View (4000)
quality of life 1276 6(I)
family 1265 2(R)
buy local 1117 6(S)
helpfulness 1084 2(R)
friendship 1035 2(R)
community services 984 6(S)
safety 827 1(O)
drugs/ alcohol (L) 825 1(I)
uncertainty about the future (L)
825 1(I)
sense of community 822 2(R)
caring for the elderly 1552 4(S)
community services 1442 6(S)
affordable housing 1427 1(O)
employment opportunities 1166 1(O)
dependable public services 1162 3(O)
caring for the disadvantaged
1095 6(S)
quality of life 1089 6(I)
buy local 1051 6(S)
sense of community 1017 2(R)
concern for future generations
985 7(S)
Values Plot October 10, 2012 Copyright 2012 Barrett Values Centre
I = Individual R = Relationship
Black Underline = PV & CC Orange = PV, CC & DC
Orange = CC & DC Blue = PV & DC
P = Positive L = Potentially Limiting (white circle)
O = Organisational S = Societal
Matches
PV - CC 2 CC - DC 4 PV - DC 0
Health Index (PL)
PV-10-0 CC - 8-2 DC-10-0
caring 1967 2(R)
family 1837 2(R)
honesty 1594 5(I)
humour/ fun 1573 5(I)
friendship 1219 2(R)
fairness 1065 5(R)
compassion 1049 7(R)
independence 1014 4(I)
respect 969 2(R)
trust 942 5(R)
Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC)
7
6
5
4
3
2
1
IRS (P)=3-7-0 IRS (L)=0-0-0 IROS (P)=1-4-1-2 IROS (L)=2-0-0-0 IROS (P)=1-1-3-5 IROS (L)=0-0-0-0
UK National Values Assessment: Community View (4000)
value Current Culture Votes Desired Culture Votes Jump Percentage
Increase
employment opportunities 305 1166 861 382%
caring for the elderly 775 1552 777 200%
caring for the disadvantaged 342 1095 753 320%
accountability 176 884 708 502%
affordable housing 765 1427 662 187%
economic development 226 705 479 312%
community services 984 1442 458 147%
dependable public services 782 1162 380 149%
governmental effectiveness 143 513 370 359%
compassion 413 763 350 185%
A value jump occurs when there are more votes for a value in the Desired Culture than in the Current Culture. Listed below are the values with the largest increase in votes. The values in bold are represented in the Desired Culture.
Values Jumps Table October 10, 2012 Copyright 2012 Barrett Values Centre
VALUES JUMPS
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Top 20 Community Values
Votes Value Name 1276 quality of life 1265 family 1117 buy local 1084 helpfulness 1035 friendship 984 community services 827 safety 825 drugs/ alcohol 825 uncertainty about the future 822 sense of community
Votes Value Name 782 dependable public services 775 caring for the elderly 769 crime/ violence 765 affordable housing 749 cooperation 730 effective healthcare 710 apathy 698 wasted resources 695 peace 676 educational opportunities
Top 10 11-20
Personal Values by Country
family
caring
humour/ fun
honesty
friendship
respect
trust
compassion
patience
fairness
caring
family
honesty
humour/ fun
friendship
fairness
compassion
independence
respect
patience
caring
family
humour/ fun
honesty
friendship
compassion
fairness
independence
commitment
responsibility
caring
family
honesty
humour/ fun
friendship
fairness
independence
trust
compassion
responsibility
England Scotland Northern Ireland Wales
Who are we? What is the same, what is different?
Blue = Values present in all 4 nations Orange = Values present in 3 nations
It’s all about the dialogue
46
Understanding Personal Values
0%
10%
20%
30%
40%
50%
60%
16-19 25-34 35-44 45-54 55-64 65-74 75+
Caring
Family
Honesty
Humour/fun
Friendship
Personal values by Age
47
59% 59%
bureaucracy (L) crime/ violence (L) corruption (L) uncertainty about the future (L) blame (L) wasted resources (L) apathy (L) conflict/ aggression (L) drugs/ alcohol (L) centralised government (L)
bureaucracy (L) uncertainty about the future (L) crime/ violence (L) wasted resources (L) corruption (L) blame (L) media influence (L) conflict/ aggression (L) drugs/ alcohol (L) apathy (L)
National Current Culture by Gender
48
Community Current View by Gender
quality of life buy local family helpfulness community services apathy (L) friendship drugs/ alcohol (L) uncertainty about the future (L) crime/ violence (L)
24%
family quality of life helpfulness friendship buy local community services sense of community safety educational opportunities caring for the elderly
20%
49
Big Messages
All of societies ills cannot be cured by the
government alone: Pres Obama
Problems can’t be solved at the same
level of consciousness you created them :
Einstein
Organisations do not transform, people do
TTT = Transformation Takes Time
This is not a project to be rolled out, this is a
challenging journey to be lived.
The purpose of our lives is to be happy
Dalai Lama
Happiness is the extent to which you live in love, as opposed to living in fear. Phil
Clothier
What´s going on in Sweden?
London 24th January
www.sverigestudien.se
National level - NVA
Why?
STRUCTURE CULTURE
Perspecitives: Civil servants, Citizens and Politicans
Civil servants
Politicians
Citizens
Municipality/Community
Storuman Härnösand Leksand Östhammar Mellerud Göteborg Värnamo Halmstad Sölvesborg
We wanted to know…..
1. PERSONAL VALUES – Select ten key value words that best describe who you are!
2. CURRENT CULTURE – Select ten key value words that best describe how you feel about the municipality/district today!
3. DESIRED CULTURE – Select ten key value words that you want to be reflective of your municipality/district in future!
Foodstore
www.kulturundersokning.se
Online survey
Do You want to design your future?
Our personal values are almost the same…
Responsibility, Honesty, Family Positive attitude, Humour/fun
Community involvment
The picture is the same when we talk about the current culture
Cost reduction (L) Uncertainty about the future(L) Short-term focus(L) Bureaucracy (L) Centralised government(L) Unemployment (L)
Enviromental awareness
Survival, Self-esteem
To make a difference
in the community
And we know what we want in the future
- Concern for the future generations
- Sustainability - Environmental awareness
But who will make it possible?
Values
Current culture
Desired culture
Citiziens influence 40 15
Customer collabration 74 29
Customer dialogue 47 36
Employees
- ”We do not have a culture where providing good service and having satisfied customers are our goals. ”
- ”It's easier when the municipality makes the decisions without customers engagement.”
- ”This is the way we always been doing things – why change now?”
- My own work and the organization is more important than the customers.”
Users, customers and citizens - Are they forgotten?
What´s going on right now?
- Educate process manager - Dialogues - Tools - What do we want to achieve?
MY TEAM COMPREHENSIVE VIEW Le
ader
ship
Many challenges ahead..... (but the commitment to start a change is high)
Training for senior politicians and officials
Thank you for listening!
Contact Information: [email protected]
• “We must never again have a culture that encourages money-making that is not ethical or inconsistent with our values”
• Performance assessment will now be based not just on what we deliver but how we deliver it
• “live the new values or find jobs elsewhere”
It’s time to get serious!
Antony Jenkins, CEO, Barclays 18th Jan 2013
Vision To build a values-driven UK society where all people are consciously aware of and live their values. 2020 goal To have national entropy <20% Values Compassion, empowerment, making a difference.
Aims • To educate individuals about values and
support them in living a life aligned with their own values
• To enable leaders to build successful and sustainable values-based organisations
• To build values-based communities • To influence government to use values in
their leadership and their policy
Inspiring you to live your values
*from ‘Speed of Trust’ Stephen R.Covey
*
Inspiring you to live your values
• Be aware of your values • Use them to guide your
decision-making • Use them to communicate
your decisions
The benefits…
• Be the person you want - happiness, authenticity, inner strength
• Live the life you want • Create healthier relationships and
organisations
Resources to help
You Your family
Your workplace Your community
More resources at www.valuescentre.com/ukvalues
UKVA • Get involved in UKVA
o At the heart/ Active member/ Informed not involved
• Follow us o www.facebook.com/ukvaluesalliance/ @ValuesUK
UK Values Alliance Key Contacts
Martin Palethorpe [email protected]
Maureen Watson [email protected]