“valuehonors 2011” – celebrating extraordinary achievements in sourcing engagements
DESCRIPTION
Today, CIOs treat IT outsourcing as a tool to secure a value zone, in which they can deliver increased growth. Underwritten by InformationWeek, ValueHonors 2011 honors such customers of IT services for their collaborative and influential contribution toward creating value in global IT ecosystems and business transformations. Over 500 C-level executives from leading global companies and the who’s who of the IT industry were present at the gala event to applaud the winners together.TRANSCRIPT
*HCL Confidential*HCL Confidential2
2011 Categories
Best Data Center Transformation Best Service Desk
Best Transition Management
Most Responsive to Business
Best Cloud Strategy
*HCL Confidential*HCL Confidential3
Stephanie StahlChief Judge and Executive
Editor, UBM TechWeb
Bill Martorelli, Vice President, Research, Forrester Research
Jennifer Zaino, Executive Editor, Smart Architect
Judging Panel
*HCL Confidential*HCL Confidential4
Best Data Center Transformation
Data center transformation initiative created business value and lowered environmental impact
Built a new data center
Set up a dedicated disaster recovery center
Completed transformation in 7 months with less than 48 hours of downtime for the business
50% decrease in servers
40% decrease in data center operation costs
50% decrease in power consumption
Winner
Value Story
*HCL Confidential*HCL Confidential5
Best Data Center Transformation
Finalist
Value Story
Launched large-scale IT transformation
Improved reliability at two data centers
Allowed for expansion
Simplified, standardized servers, storage and operating systems
Production environments 80% virtualized in 3-phase program
Reduced data center footprint and energy consumption
*HCL Confidential*HCL Confidential6
Best Service Desk
Winner
Value Story
Service desk immediately increased first-call resolution
Six Sigma project identified service gaps
Massive improvement in customer problems resolution the first time
Improved data analysis and trending
Developed permanent fix to areas of maximum downtime
Receive 200+ emails a month received with positive feedback
*HCL Confidential*HCL Confidential7
Best Service Desk
Finalist
Value Story
In-sources service desk from a third-party provider
Transitioned to a new on-premise SaaS model
Built a comprehensive IT service management platform
98% of inbound calls are answered within 15 seconds
Less than 1% abandoned calls
50% first contact resolution
Achieved savings by reducing field calls
*HCL Confidential*HCL Confidential8
Best Transition Management
Winner
Value Story
IT service provider takes responsibility for day-to-day operational and infrastructure support
Refocused on architecting solutions, technology innovation and supporting business projects
Smooth transition despite large number of areas being transitioned and an aggressive timeline
On-site transition managers were key to the success
*HCL Confidential*HCL Confidential9
Best Transition Management
Finalist
Value Story
Changed IT service providers
Transitioned IT service providers for Brazil and Latin America under an aggressive timeline
Faced unprecedented language challenges and complicated labor laws
Transition completed on time with zero disruption to services
*HCL Confidential*HCL Confidential10
Most Responsive to Business
Winner
Value Story
Established a management review structure and implemented the necessary changes
Improved project delivery with consistent prioritization
Health of all projects determined in the same way
Improved speed of new project request assignments
*HCL Confidential*HCL Confidential11
Most Responsive to Business
Finalist
Value Story
Infrastructure supports its most critical business systems
Sales, drug development, finance and HR business process apps relocated to global data centers in just four months
Rapid mobilization of more than 30 project resources
Resulted in the stabilization of key business applications
Fortune 500 Pharmaceutical Company
*HCL Confidential*HCL Confidential12
Best Cloud Strategy
Winner
Value Story
Early adopter of cloud services for messaging and collaboration
Moving pharma-related and highly regulated environments into the cloud is a pioneering move
Cloud services delivered integrated communications with high availability to business users
Migrated 30% of users in 2011
Continued rollout across 140 countries and 117,00 users
Fortune 500 Pharmaceutical Company
*HCL Confidential*HCL Confidential13
Best Cloud Strategy
Finalist
Value Story
$1 billion-plus enterprise to be based entirely on Google Messaging service
Reaped $1.6 million annualized savings
Improved employee collaboration across the globe
Moved HR applications into the cloud for significant savings
Moved document storage to the cloud for savings and easier data access
*HCL Confidential*HCL Confidential
Congratulationsto all our
ValueHonors winners and finalists!