value of enterprise devops

© 2013 Cloud Technology Partners, Inc. / Confidential

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Deriving Value from Enterprise DevOps

Cloud Computing Expo – NYC

June 10, 2014


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Mike Kavis

About the Presenter

VP / Principal Architect, Cloud Technology Partners

@madgreek65

[email protected]

http://www.amazon.com/Architecting-Cloud-Decisions-Computing-Service/dp/1118617614/ref=sr_1_1?s=books&ie=UTF8&qid=1402186218&sr=1-1

http://www.amazon.com/Architecting-Cloud-Decisions-Computing-Service/dp/1118617614/ref=sr_1_1?s=books&ie=UTF8&qid=1402186218&sr=1-1

https://twitter.com/madgreek65

http://www.forbes.com/sites/mikekavis/

http://www.forbes.com/sites/mikekavis/

http://www.virtualizationpractice.com/author/mikekavis/

http://www.virtualizationpractice.com/author/mikekavis/


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WTF is DevOps?

DevOps Gut Check


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A culture shift or movement that encourages

great collaboration to……

“Build Better Quality Software Faster & More Reliably”

DevOps Gut Check


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Common

Misperceptions of

DevOps

DevOps Gut Check


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The most fundamental goal of

DevOps – Remove waste

DevOps Gut Check


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Examples of Waste

• Redundant work across silos

• Wait time

• Provisioning times

• Inconsistent environments

• Manual testing processes

• A domain expert as a bottleneck

• Long approval processes

DevOps Gut Check


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What is Driving DevOps – Business Perspective

High Performance IT Shops:

• Deploy 30 times more with

50% fewer failures

• Strong business performance,

helping to boost productivity,

profitability, and market share

• Employee satisfaction

• Competitive advantage

http://puppetlabs.com/sites/default/files/2014-state-of-devops-report.pdf

http://puppetlabs.com/sites/default/files/2014-state-of-devops-report.pdf


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Old Way – The Dictatorship

What is Driving DevOps – Technology Perspective

Pre-Cloud

- Lack of choices

- Vertical scale

- Long procurement processes

- Vendor supported infrastructure

- Standard n-tier architectures


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New Way – Sovereignty Model


Cloud

- Developer chooses

- Horizontal scale

- Provisioning in minutes

- COTS infrastructure (virtual)

- Distributed architectures


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Old Way – Maslow’s Hammer


Pre-Cloud

- If all you have is a hammer…..

- One single database solution

- Typically a SQL DBMS on a big server

- Scales Vertically

- Centralized


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New Way – Freedom of Choice


Cloud

- Many ways to skin a cat

- Many different database technologies

- Many different size servers

- Scales horizontally

- Distributed

Source: http://aws.amazon.com/solutions/case-studies/parse/


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Cloud architectures require…

New Breed of Architectures Require a New Operating Model

- Centralized logging solutions

- Proactive monitoring (Nagios is not enough)

- Enhanced security design

- More regulatory controls

- Cost optimization strategies

- Stateless architectures

- High levels of automation

- Better collaboration between domain experts (app, ops, security)


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Old Way – Man Behind the Curtain


- Tribal Knowledge

- Reactive mode – Fire Fighting

- Fragile software

- Big disruptive releases

- Long wait for enhancements

- Inefficient processes

- Bugs in new code carried forward

- Ops stuck holding the bag


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New Way – Intelligent Services


- Collaborative

- Proactive mode – Fire Prevention

- Stable software

- Small, frequent releases

- Fast to market

- Waste removed from processes

- Bugs not allowed in build

- Shared Accountability


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Modern Architectures are harder to manage

and scale using traditional processes

The Dilemma

Cloud Provider

Customers

Employees

Application

Source: CompuwareXML/SOAPhttp SQL TCIP/IP


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Shift From Product-Centric to Service-Centric

On Premise

• Up front Licenses

• 18-20% Annual Maintenance

• IT Cost/Risk on Customer

• SLA on Customer

• Remote troubleshooting

• 18-36 Month Release Cycle

• Highly Customized

• Upgrade Cost/Risk on Customer

• Cost of Trained Staff on Customer

ASP/Cloud Washed

• License and Annual Maintenance

• A la carte App/Hosting Services

• IT Cost/Risk Shared

• Manual Scaling

• SLA Shared

• 18-36 Month Release Cycle

• Moderately Customized, Integration Challenged

• Periodic Upgrade Cost/Risk Shared

• Highly Skilled Staff for Manual Changes and One Off Issues

• Ongoing Debate on Shared Roles

SaaS/True Cloud

• Subscription Including Maintenance

• Continuous Operations Services Included

• IT Cost/Risk on Provider

• Autoscaling

• Availability and Performance SLA on Provider

• Frequent Releases/Upgrades

• Configurable Customization and Integration Toolkit

• Self-Service and Dashboards

• Automation and Proactive Monitoring

Product Delivery Service Delivery


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What Needs to Change?

Traditional Challenge – Dev needs speed, Ops needs control

SpeedAPIs

SecurityComplianceAvailability

Auditing

The Great Balancing Act


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What needs to Change?

Old Way New Way

Done means

“It’s an OPS problem now”

A service is never done

until it is turned off

“The best developers are the

ones who get the call when

the system goes down”


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Old Way = Ops as a Bottleneck


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New Way = Ops as a Service Provider

Automated/ Self Service Provisioning

Asset/ Upgrade/ Patch Management

Monitoring/ Logging Services

Availability Management

Performance/ Capacity

Management

Security & Compliance

Services


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Focus on Removing Waste from the System

Remove waste first, then automate

Source: http://nicholsoncartoons.com.au/2012-07-04-deloitte-report-warns-on-port-infrastructure.html


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Focus on Removing Waste from the System

Don’t automate what you don’t understand

Source: http://nicholsoncartoons.com.au/2012-07-04-deloitte-report-warns-on-port-infrastructure.html


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Continuous Operations: “Characteristics of a data-processing system that reduce

or eliminate the need for planned downtime, such as

scheduled maintenance” - Gartner

Build a Culture of Continuous Improvement

IT Performance


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Automation and Orchestration Logging, Monitoring and Metrics

The DevOps Toolkit

Implement

Feedback


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At the end of the Day,

DevOps only matters if the

business needs are met

Keep Your Eye on the Prize


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Recommended Reading

http://www.amazon.com/The-Phoenix-Project-Helping-Business/dp/0988262592

http://www.amazon.com/The-Phoenix-Project-Helping-Business/dp/0988262592

http://www.amazon.com/The-Goal-Process-Ongoing-Improvement/dp/0884271951/ref=pd_sim_b_4?ie=UTF8&refRID=0SRV3Q8ZVAZV377D4W06

http://www.amazon.com/The-Goal-Process-Ongoing-Improvement/dp/0884271951/ref=pd_sim_b_4?ie=UTF8&refRID=0SRV3Q8ZVAZV377D4W06

http://www.amazon.com/Continuous-Delivery-Deployment-Automation-Addison-Wesley/dp/0321601912/ref=pd_sim_b_2?ie=UTF8&refRID=0SRV3Q8ZVAZV377D4W06

http://www.amazon.com/Continuous-Delivery-Deployment-Automation-Addison-Wesley/dp/0321601912/ref=pd_sim_b_2?ie=UTF8&refRID=0SRV3Q8ZVAZV377D4W06

http://www.amazon.com/Leading-Change-Hardcover-Kotter-Author/dp/B003ODC03K/ref=sr_1_3?s=books&ie=UTF8&qid=1402187267&sr=1-3&keywords=kotter+change

http://www.amazon.com/Leading-Change-Hardcover-Kotter-Author/dp/B003ODC03K/ref=sr_1_3?s=books&ie=UTF8&qid=1402187267&sr=1-3&keywords=kotter+change

http://www.amazon.com/Toyota-Kata-Managing-Improvement-Adaptiveness/dp/0071635238/ref=sr_1_1?s=books&ie=UTF8&qid=1402187305&sr=1-1&keywords=toyota+kata

http://www.amazon.com/Toyota-Kata-Managing-Improvement-Adaptiveness/dp/0071635238/ref=sr_1_1?s=books&ie=UTF8&qid=1402187305&sr=1-1&keywords=toyota+kata

http://www.amazon.com/The-Visible-Ops-Handbook-Implementing/dp/0975568612/ref=pd_sim_b_1?ie=UTF8&refRID=0SRV3Q8ZVAZV377D4W06

http://www.amazon.com/The-Visible-Ops-Handbook-Implementing/dp/0975568612/ref=pd_sim_b_1?ie=UTF8&refRID=0SRV3Q8ZVAZV377D4W06


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Questions?

Thank you for your time and interest.

Mike Kavis VP / Principal Architect,

Cloud Technology Partners

@madgreek65 / [email protected]

value of enterprise devops

Technology

architectures

removing waste

operating

kaviscloudtp

infrastructure

ops

ops

service