vacation rental caretaking lifestyle...

VA C AT I O N R E N TA L

C A R E TA K I N G

L I F E S T Y L E C O N C I E R G E

WHO WE ARE

Luxury Properties Jackson Hole is a full service vacation rental,

home caretaking, and lifestyle concierge firm, providing service to the

most discerning clients in Jackson Hole and around the world.

VACATION RENTAL | CARETAKING | LIFESTYLE CONCIERGE

VACATION RENTAL RENTAL CLIENTS OF LPJH

LPJH has a growing portfolio of some of the most exclusive rental homes

in the area. Whether you desire to be close to the slopes of Jackson Hole

Mountain Resort or prefer the calm and quiet of Jackson’s more private

neighborhoods, LPJH has a place for you. Our portfolio of exclusive

properties and our uncompromising standard of service ensures that you

will feel right at home while on vacation. For more information, see page 4.

VACATION RENTAL HOMEOWNERS OF LPJH

As your representative, we will effectively present your home in every

facet of vacation rental. LPJH will market your home, field rental inquiries,

identify qualified leads, and liaise with rental guests from start to finish,

generating revenue for you, the homeowner, without the hassles of home

representation. LPJH remains apprised of the changing regulations and

standards affecting home rental, so you can always be sure your rental

performs in accordance with accepted practice and at a level commensurate

with guests’ expectations. For more information, see page 6.

CARETAKING

We offer high-touch home caretaking services and strive to develop a close

working relationship based on your specific needs. It is our goal that your

time in Jackson is pure enjoyment, free from the responsibilities of home

ownership. For more information, see page 8.

LIFESTYLE CONCIERGE

Our lifestyle concierge service is available to guests and homeowners alike,

and we will do whatever we can to make your stay the best it can be. We

want your time in Jackson to be a seamless and unforgettable experience.

Maybe you need us to reserve a charter flight to Jackson. Maybe you need

us to decorate the house for your holiday visit. Maybe your little one left

their favorite toy and you need us to overnight it back to you. Whatever

your need, we are here to enhance your experience before, during, and after

you stay. For more information, see page 10.

02 LPJH luxurypropertiesjh.com

LEADERSHIP TEAM

LORIE LUPP Chief Operating Officer

DOUG HOWARD Director of Home Services

Responsible Broker

REID MATTHEWS Senior Account Manager

Upon graduating from Maryville College,

Lorie began her career in hospitality as a

reservationist with Blackberry Farm in her

home state of Tennessee. Lorie spent several

years moving through the sales ranks of

this unique resort property and eventually

oversaw their outreach efforts as Lead

Group Sales Manager. In 2006, Lorie traded

the rolling hills of the Smoky Mountains for

the rugged peaks of the Tetons, taking the

position of Sales Manager with RockResorts.

After four years in Jackson, Lorie transitioned

into luxury property management, focusing

on sales and client relations. Meantime, Lorie

obtained her Wyoming Real Estate License

to assist guests that are seeking extended

duration vacation rentals. As Chief Operating

Officer, Lorie oversees the daily operation of

Luxury Properties Jackson Hole and assumes

a leading role in growing the company’s client

base and home portfolios.

Doug and his lovely wife Mandy have lived in

Jackson for over 35 years. During that time

Doug has been involved in the management

of many luxury properties and homeowners

associations. Additionally, Doug has been

involved in the development and construction

of one of the largest and most prominent

buildings in the valley, Pearl at Jackson, a

LEED Silver Mixed use property in the heart

of town. As Director of Home Services,

Doug focuses on fostering close, meaningful

relationships with homeowners as well as

providing an unmatched level of personalized

service. Mandy and Doug love to travel,

especial to the UK, as Mandy is from Wiltshire,

England.

Reid grew up in Greenville, South Carolina,

where he earned a BA degree from Furman

University in 2010. Reid first came to Jackson

that summer to work on a ranch before

moving to Madrid, Spain, in the fall. After

a year of living in Madrid, Reid returned

to Jackson and began his career in luxury

property management. As Senior Account

Manager, Reid works closely with homeowners

and guests alike to create an unmatched and

unforgettable experience in Jackson Hole.

Outside of work, Reid enjoys running, cycling,

playing piano, and traveling. In addition to

living in Spain, Reid has also lived in Loja,

Ecuador, and has traveled extensively in more

than forty countries.

luxurypropertiesjh.com LPJH 03

VACATION RENTAL

With so many properties available online, you want to be

sure you get what you pay for. Rest easy! With LPJH you can

be certain that you are renting one of the premier luxury

villas in Jackson Hole. The caliber of our homes is matched

only by our high standards, ensuring your home is well

furnished, thoughtfully equipped, and perfectly functional.

RENT WITH LPJH


The deposit is 50% of the base rental rate.

The balance is due 60 days prior to arrival.

Our homes are located throughout Jackson

Hole from the town of Jackson to Jackson

Hole Golf and Tennis, from Teton Village

to Indian Springs Ranch. Still can’t find the

right home for you? We work collaboratively

with agencies in town to provide our guest

with the desired home for their stay.

We have single homes to accommodate

groups of one to fourteen. Looking for

something larger? Give us a call to discuss

rental options.

How much of a deposit do you require?Where are your homes located?Do you have a home that will

accommodate my group?

FREQUENTLY ASKED QUESTIONS


TIMELINE

FINDING THE HOME FOR YOU

INITIAL CONTACT

See a home you like? Or need help finding one that’s

right for you? Give us a call or submit an inquiry online,

and will gladly provide a list of properties that are

available during your travel dates.

Location. Number of bedrooms. Sleeping capacity.

Privacy. We will assist you in finding a home that

satisfies your specific criteria.

We will draft a customized agreement that spells out

the details of your vacation rental.

Our lifestyle concierge service is available to plan your

trip from beginning to end.

Upon arrival, a representative will greet you at the

home to familiarize you with the house, review your trip

itinerary, and answer any questions you may have.

CONTRACTING

PLANNING YOUR VISIT

ARRIVING IN JACKSON

VACATION RENTAL

Luxury Properties Jackson Hole attracts clientele that will enjoy and respect your home as you do. Opening your home to guests is

a great way to share the magic of Jackson Hole and to ensure your home’s optimal performance through routine use. Whatever your

motivation, property rental is an effective way to offset the cost of home ownership, and LPJH can make the entire process hassle-free.

LIST WITH LPJH


The LPJH team is highly knowledgeable

about what is most appealing to renters. We

are happy to conduct a property tour and

discuss how to make your house a desirable

for rental.

Of course. We know that you want your

guests to feel welcome and at home, so

we’re here to roll out the red carpet even

when you’re not. Whether you need someone

to simply open the house or you want to

welcome your guests with fresh flowers, a full

set of bath amenities, and a home-cooked

meal, we’re here to make it happen.

Our commission is a predetermined

percentage of the gross rental rate. LPJH

assumes the cost of housekeeping, the

cost of setup supplies, and the cost of

linen laundering associated with the

rental. (Please note that homeowners

are responsible for the one-time cost of

purchasing linens for the rental program.)

We’d be happy to. In the spirit of our

lifestyle concierge service, we want to make

your experience as seamless and carefree as

possible.

Yes. Depending on the location of your

home, county regulations may limit the

frequency with which you may rent, but

any home is acceptable for rental. Where

regulations limit frequent rentals, we aim to

place longer term guests to maximize rental

inventory.

No. You select only the services that interest

you; however, consolidating services with

one provider ultimately eliminates cost and

headache.

How do I best outfit my house for rental?

Can you prepare my home when I have

friends or guests?

What are your fees for rental?

Can you help me put away my personal

belongings?

Can I rent my home?

If I want LPJH to rent my home, do I have to

use your caretaking services (or vice versa)?



We understand that every home is different, and so is the process of preparing

each home for rental. Whether you’ve lived in your home for 10 years or are

purchasing a turnkey investment property, we’re here to help you through that

process. The following is a rough outline of how the process unfolds.

TIMELINE

PROPERTY TOUR AND

CONSULTATION

INITIAL CONTACT

Can I rent my home? What are the associated costs?

How much will my home rent for? We are here to

answer whatever questions you may have. Together we

can decide if home rental is right for you.

Members of our team will familiarize themselves

with the property to prepare revenue and cash flow

projections, to asses the suitability of the home for

rental, and to discuss the necessary steps to optimize

your home for rental.

The property management agreement, customized for

each home and homeowner, spells out the details of

vacation rental.

Home preparation entails the execution of actionable

items discussed in the consultation phase to prepare your

home for rental. Common preparation includes putting

away personal belongings, purchasing of supplemental

home inventory items, washing windows, etc.

We collaborate with local photographers to ensure the

marketing of your home begins in a timely manner.

A professionally written home description, drafted to

maximize SEO, will accompany your home’s photography.

In addition to our website, your home will appear on

multiple sales platforms such as VRBO.com.

Our team will work to place qualified renters in your

home during times that suit your schedule and do not

conflict with your personal usage.

CONTRACTING

HOMEPREPARATION

PHOTOGRAPHY& MARKETING

RENTAL

CARETAKING

At LPJH we aim to make home ownership easy

and carefree. Sit back, enjoy Jackson, and let

our trusted team of caretakers maintain your

house in top-notch, working order. LPJH has

established, working relationships with an

extensive network of reliable service providers,

which ensures your home receives the care

and attention it requires. So while you’re away

from Jackson or out enjoying all Jackson has

to offer, rest assured your home is in good

hands.

Thorough, weekly inspections ensure that

your home and its components are optimally

performing and ready for your arrival at a

moment’s notice.

Our customized rate structure, tailored to

homeowners’ specific needs, makes our

service simple and affordable.

Our team is equipped to provide extensive

project oversight. From a light update

of furnishings to management of capital

improvement projects, we are here to

make sure all completed work meets your

expectations.



Which service providers do you use?

LPJH has an extensive network of trusted,

reputable service providers. Exactly which

provider we use depends largely on the

homeowner’s specific need, but rest assured

that we know the right person for the job.

I would like to have items delivered to the

house while I am away. Are you available to

receive them.

Yes. You are welcome to ship items to our

office, and we will ensure deliver to the home.

Can you help with the maintenance of my

vehicle in Jackson?

Of course. If you keep a vehicle in Jackson,

we’ll make sure it is gassed, washed,

serviced, and waiting for you upon arrival,

in the same, top-notch condition as your

home. Need a car in Jackson? We are

happy to assist with a rental or facilitate the

purchase of the car you want.

If I have a service provider that I prefer, can

you work with them?

Absolutely. And chances are, we’ve worked

with them before. If not, we are happy to

grow our network of providers.

Can you handle bills and expenses related

to my home in Jackson.

Of course. All expenses can be billed through

our office and will appear in one place on your

monthly statement.


TIMELINE

PROPERTY TOUR AND

CONSULTATION

INITIAL CONTACT

Need a caretaker? Or not sure? We are here to discuss

our services to help you decide if LPJH caretaking is

right for you.

Members of our team will tour the property to

familiarize themselves with the condition of the home

and determine the necessary level of care.

Our customized caretaking agreement, tailored each

home and homeowner, spells out the details of our

program.

Our team will execute approved actionable items

from the consultation phase as well as begin routine

inspections as prescribed by the caretaking agreement.

CONTRACTING

COMMENCE SERVICES

LIFESTYLE CONCIERGE

At Luxury Properties Jackson Hole, we want to do more than help you organize your trip’s itinerary;

we want to help you create an unforgettable experience. It is our goal that you experience Jackson in a

unique way that is meaningful to you. Let’s toss out the menu of prescribed trips and excursions available

to everyone and create an adventure that’s all your own. Our knowledgeable staff and extensive network

of service providers is here to help you enjoy all that Jackson Hole has to offer. We will do all we can to

make your Jackson dream vacation the trip you will talk about for years to come.



I’m coming to Jackson for a ski vacation.

Can you get lift tickets for me?

No problem! We’ll have your ski passes waiting

on the counter, so you can skip the ticket line

and head straight to the slopes.

Can you arrange to have a private chef cater

while we are entertaining guests?

Certainly, Jackson has a growing number of

quality chefs and catering services who can

create a culinary experience all your own.

Can you arrange a butler service for

my stay?

Sure. While options in Jackson may be

limited, our team will compile a complete list

of available services so that you can choose

the one to best serve you.

When I come to Jackson for the holidays,

I don’t want to spend the first few days

decorating the house. Can you help me?

Of course. We can have everything in place

the moment you arrive, so all that’s left to

do is enjoy the holiday season.


TIMELINE

SCHEDULING

INITIAL CONTACT

A member of our team will be in touch ahead of your

stay to see what we can do to prepare for your arrival.

From preparing your home just the way you like it to

filling your days with outdoor adventures, we’ll create

the perfect vacation for you.

LPJH will provide you with an itinerary for your stay so

you know where to be and when.ARRIVAL

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We look forward to working with you.

vacation rental caretaking lifestyle...

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