vacancy information ooklet - heritage · pdf file · 2017-05-02accordance with...

www.heritagecare.co.uk

Vacancy Information Booklet

Job Title: Support Worker

Reference: 6555

Issue Date:


...and thank you for your interest in Heritage Care!

This booklet is designed to give you all the information that you need about the role that you

are interested in.

Please have a look through it thoroughly. If there is anything you do not understand or wish to

have a chat about the job before you submit an application, then our Recruitment team will be

happy to help you.

You may call them Monday - Friday during office hours on: 0208 418 1825

Alternatively you can email a query to: [email protected]

So lets get started...this pack contains:

About Us

A little bit of background about our organisation.

Our Values & Belief

If you believe what we believe, we are going to get on just fine...

Job Description

Just a flavour of the type or work you will be doing but no two days are ever the same!

Person Specification

It’s all about YOU!

Terms & Conditions of Work

The legal stuff...

How to make your application

This could be the start of your new career with us!


About Us

Heritage Care is a charitable organisation that provides a range of flexible individualised care and support services for people with learning disabilities, mental health support needs and older people. Our services include supported living, domiciliary care, housing & care (extra care) schemes, care homes, day services and respite & short breaks. Every day we provide care and support to over 1000 people in 120 locations around the UK and we employ around 1850 people to provide that care.

Heritage Care is the main organisation name and brand. It delivers the services that care and support older people and those with a learning disability.

Community Options is a trading name of Heritage Care and delivers our specialist Mental Health services. Find out more at: www.community-options.org.uk

Amber Housing, is a wholly owned subsidiary of Heritage Care and provides housing management and facilities services. Find out more at: www.amberhousing.co.uk


Our Values & Belief

At Heritage Care we believe that everyone is unique and they should be able to lead valued

lives in their communities treated with dignity and respect, no matter their age, health

condition or disability.

Heritage Care’s 5i’s values sit at the very heart of all that we do.

impact We make a positive difference to people’s lives enabling greater

independence, better outcomes and increased choice

inspirational We promote imagination and positivity, motivating our staff and the

people we support.

innovative We embrace a culture for change that strives for continuous reflection and

achievement of excellence.

integrity We respect all people as individuals and treat them with compassion and

consideration. In all our dealings we are open, honest, accountable and

transparent.

inclusive We positively welcome diversity of background, ethnicity, skills, talents

and contributions from everyone.


Job Description

Job Title Support Worker

Accountable to Team Leader

Disclosure Level Enhanced check for Regulated Activity

Job Purpose : To support tenants to live valued lives within the community. This may include provision of personal, emotional, social and physical support on a shiftwork basis. To undertake specific additional responsibilities as part of the supported living team and at all times to work in accordance with Heritage Care’s policies and procedures.

Key Responsibilities

Work closely with staff and tenants in promoting individual packages of care that reflect the person’s chosen lifestyle.

Work as directed by the co-ordinator of the work area, in supporting tenants in their day to day living.

Participate in training opportunities, formal and informal to gain a wide understanding of tenants’ needs and disabilities so as to facilitate their independence and choice.

Work flexibly according to the demands of the service.

Support tenants in leisure, education and employment services inside and outside of the home.

Support tenants as much as possible to undertake household chores, including planning and preparing meals, to involve tenants as much as possible in maintaining the household environment.

To assist tenants in maintaining their personal hygiene where necessary.

Support tenants in developing and maintaining meaningful relationships.

Be experienced and proficient in carrying out (facilitating) all aspects of the keyworker role including Individual Planning.

To take charge of the scheme in the absence of the Team Leader as required.

To deputise for the Team Leader as required.

To complete the Diploma in Health & Social Care Level 2 (which will be supported by Heritage Care) if not already attained (or have an equivalent qualification).

To co-ordinate and deliver training, mentoring, coaching and development activities in the scheme under the direction of the co-ordinator. In particular to develop areas of expertise

Following training and assessment:

Administer medication as required in accordance with individual needs.

To act as a keyworker to a named individual tenant.

Take charge of the home on a shift basis as a designated responsible person.

Liaise with social and health care professionals in supporting tenants’ needs.


Job Description

Complete written reports and notes as required as part of Heritage Care’s policies and

procedures.

To take responsibility for areas of financial management for the home e.g petty cash.

To take responsibility for the delivery or supervision of complex support issues in the home

and tenants who have special support needs.

Under the Team Leader’s guidance, take responsibility for the supervision of nominated

staff in the home.

Assist the Team Leader with the preparation of rotas.

To assist the Team Leader with the recruitment of staff in the scheme.

To support tenants accessing benefits eg, housing benefit, income support, DLA etc.

To support tenants in their personal financial organisation.

Other responsibilities:

Work a flexible shift pattern working on all days of the week and waking nights (needs led).

Work in accordance with the Care Standards Act 2000, Heritage Care’s policies and

procedures, including Equal Opportunities policy and Health and Safety policies and

guidelines.

Using computers to support individuals in their daily lives, for example using the internet to

book holidays etc. Accessing Heritage Care resources, for example staff website, online

payslips and undergoing e-learning. Using basic software packages to record and access

information.

Accompany tenants on holidays and provide support in planning and booking holidays.

Attend supervisions, staff meetings and other forums as required.

Communicate efficiently and politely with all visitors and callers to the home.

Work a flexible shift pattern including day and night shifts and all days of the week

(including sleep-ins – needs led).

Carry out any other duties deemed appropriate by the supervising manager.


Person Specification

Qualifications/Education/Training

Willing to complete the Care Certificate

No particular qualifications are required but the Diploma in Health & Social Care Level 2 or

related qualification would be helpful.

Experience

Caring/supporting people with mental health support needs in a paid or voluntary capacity.

Experience of working as part of a team at the workplace.

Knowledge & Understanding

Have a basic understanding and knowledge of equal opportunities at the workplace and in

supporting tenants.

Understanding of the nature of the post.

Understanding of people with mental health support needs and how to support them to live

valued lives in the community.

Understanding of Person Centred Planning

The effects of institutionalisation

The effects of transition on people moving from one home to another

Skills & Aptitudes

Ability to read reports, instructions and policies/procedures in English

Able to write legible reports, care plans and instructions in English

Numeracy skills sufficient to produce petty cash returns, complete monitoring sheets and

perform basic calculations.

Basic computer keyboard skills, and the ability to use computers on a regular basis.

Examples of the level required may include, the use of the internet, emails, and basic soft-

ware packages to record and access information.

Circumstances

Ability to undertake “sleep-ins” or “on call” duties and work flexible shift patterns including

all seven days of the week 365 days per week.

All Heritage Care staff must understand and actively participate in the Safeguarding, Health and

Safety and Equality and Diversity policies and procedures to ensure that service users, other staff

and stakeholders are safe and respected in Heritage Care services.

All Heritage Care staff must ensure that confidentiality is maintained regarding all aspects of care relating to service users and all issues relating to the Scheme and Heritage Care.


Terms & Conditions of Work

Below is a summary of our typical Statement of Main Terms & Conditions of Employment.

Location: Salhouse

Initial work base: 52 Ormonde, Norwich Road, Salhouse, Norfolk, NR13 6QG

Salary Range:

£14,860 per annum (£7.50per hour) (pro rata)

Allowances:

Sleep In Allowance £35.00 per sleep in (if required)

Hours of work:

38

Probationary:

This post shall be subject to a 6 month probationary period during which your performance will

be monitored on a regular basis by your line manager

Annual Leave:

28 days inclusive of all Bank Holidays (Pro rata)

Pension Scheme:

There is a Heritage Care pension scheme with employer/employee contributions if the qualifying

criteria are met for auto enrolment.

Benefits Scheme:

Heritage Care operates a free employee benefits discount scheme. This gives discounts on large

number of retailers on the high street and over the internet saving employees and their families

potentially £100’s of pounds a year off their purchase. Retailers include Apple, Primark,

Sainsbury’s, Superdry, Tesco’s and Thomas Cook. Interest free season ticket loans for travel.

In addition we also operate a bike to work scheme and a child care voucher discount scheme.

Additional:

Excellent career progression, extensive training and support will be provided. Our own internal

QCF Centre (recognised by the City & Guilds) which can lead to formal nation recognised care

qualifications. There is opportunity to progress to more senior positions for individuals with the

right skills, abilities and attitudes.


How to make your application

How to Apply: To conform to our equal opportunities policy, please fill out either an application form using our recruitment website, or send your CV and covering letter to: [email protected]. Supporting Statement: At application stage, the shortlisting panel will use the criteria from the person specification to select candidates for interview. Thus it is crucial you demonstrate your skills, abilities, knowledge and experience against both the person specification and the job description. Qualifications: If you are shortlisted for interview, you are asked to ensure that you bring with you to interview any original relevant certificates of qualification, copies of which will be taken. References: No offer of employment will be made without the receipt of two satisfactory references (one should be your current or most recent employer). Please see the application form for further guidance. Pre-Employment Checks: For posts with access to vulnerable groups, successful applicants may be required to undergo pre-employment checks which can include a criminal record check and a check of client records. The level of criminal record check required is stated on the advert. The check is carried out by the Disclosure & Barring Service (DBS). Please visit www.gov.uk/disclosure-barring-service-check/overview to find out more about criminal record checks. Equal Opportunities: We recognise the importance of equal opportunity in employment and have a policy in place to support this. Please see our Equal Opportunities Policy; further information is available on the application form itself. Please note: the shortlisting panel do not see any personal details as these are removed before shortlisting. Decisions are therefore made based on evidence of skills, abilities, knowledge and experience provided on your application form. Positive about Disability: Candidates with a disability who can show that they meet the mini-mum requirements of the person specification are guaranteed an interview. Our Recruitment Process: Shortlisted candidates will be contacted informing them that they have progressed to the interview stage. You will be required to bring certain documents with you to interview; these will be detailed in your interview confirmation email once you have booked your timeslot. If you are selected as a preferred candidate following interview, you must ensure all documentation is supplied including two satisfactory references (one should be your current or most recent employer), relevant ID copies, and declaration forms. Once these are collected, you will be sent an offer letter and medical clearance form together with documentation relevant to the post.

vacancy information ooklet - heritage · pdf file · 2017-05-02accordance with...

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