V anessa Love- Collins* 5234 N. 69 th Street * Milwaukee, WI. 53218* (414) 639-4917* trntyluv@yahoo.com

OBJECTIVE: A motivated Executive Assistant seeking a challenging position in a leadership capacity that demands excellent computer skills with good managerial competencies and interpersonal skills.

EDUCATION: Cardinal Stritch University

May 2003 GPA 3.4 Associate of Science with Concentration in BusinessDecember 2005 GPA 3.5 Bachelor of Science in Management

EXPERIENCE

Executive Assistant - Aurora West Allis Medical Center, West Allis, WI. (2013 – 2016)Assisted Vice President of Operation, Chief Medical Officer, Chief, Financial Officer, and Service Quality Manager with scheduling meetings, calendar maintenance, report generation. Prepared meeting minutes for Ethics Committee, Quality Improvement Committee, Patient Experience Work Team, and Aurora Partnership Committee. Prepared travel and hotel arrangements. Assist Patient Experience Manager with various projects. Conducted and coordinated monthly Aurora Partnership Campaign meetings and fundraising events. Prepared monthly and yearly HCAHPS Reports. Prepared weekly Inpatient/Emergency Department Verbatim. Provided backup assistance for the Executive Assistant to the President and Chief Nursing Officer. Assisted patients and visitors with questions and concerns. Notary service provider for hospital. Learning Connection Site Administrator for Aurora West Allis Medical Center. Aurora Star Program Site Administrator. Collaborated with Trans American representative to communicate caregiver initiatives. Assisted Patient Experience Mangers with monthly New Caregiver Orientations. Coordinated site Christmas Toy Drive and Santa Workshop. Performed word processing, created PowerPoint Presentations, created Excel worksheets, graphs and Pivot Tables. Created and maintained various databases, ledgers and reports. Ordered and replenished office supplies, processed Check Request, and Employee Reimbursement Request.

Customer Relations Associate Analysts - Northwestern Mutual, Milwaukee, WI. (2011-2013)Independently managed a variety of insurance related inquiries. Processed name and address changes, billing collection transactions, loan payments, and policy surrender requests. Possessed the ability to interpret, analyze and resolve cases accurately and in a timely manner. Resolved service request inquiries utilizing a variety of communication tools such as, telephone, fax, emails and written communications. Participated in special projects and committees.

Administrative Assistant III - Northwestern Mutual, Milwaukee, WI. (2006 -2011)Provided administrative support for Director of New Business Department. Controlled principals’ calendars. Scheduled department and divisional meetings and luncheons. Maintained and processed departmental attendance/vacation requests. Processed Travel and Expense Reports, Employee Reimbursement Reports and Employee Activity Reports. Acted as department Evacuation Coordinator. Coordinated internal and external departmental employee moves. Coordinated new employee phone/PC setup. Prepared purchase requisitions for office supplies. Utilized software packages such as Microsoft Word, Excel, Access, and PowerPoint. Assisted Policy Owners with inquiries.

Program Assistant II - Milwaukee County Jury Management Division, Milwaukee, WI. (2003 – 2006)Performed administrative duties for Jury Management Department. Conducted new Juror orientations. Verified Juror attendance. Compiled list of potential Jurors for court cases. Prepared regular and reserve Juror Summons. Assisted Deputy Court Clerks with inquiries regarding Jurors.

BENASUS

5234 N. 69th Street Milwaukee, WI. 53209 (414) 639-4917 trntyluv@yahoo.com;vanessa.love-collins@aurora.org

Replenished office supplies, trained office assistants. Maintained Juror database and created specialized reports as needed.

Program Assistant II – State of Wisconsin Bureau of Milwaukee Child Welfare, Milwaukee, WI. (2000 – 2003)Assisted Service Managers, Site Manager and Social Workers with daily administrative needs. Created and maintained various departmental databases and calendars. Prepared documentation for annual state audit. Compiled monthly statistical reports. Prepared letters and memos for Milwaukee County Children’s Court Center. Updated Human Service Information System. Processed background checks. Maintained maintenance of State vehicles and departmental office equipment.

Program Assistant I – State of Wisconsin Department of Corrections, Milwaukee, WI. (1990-2000)Provide administrative support to staff of 12 probation/parole agents. Transcribed Pre-sentence Investigation Reports. Prepared and distributed agendas and minutes. Assigned new probationers to probation agents. Conducted background checks, utilizing such systems as CACU, TIME and CIPIS. Audited, compiled, and distribute daily Holds reports.

SKILLS: Strong communication skills• Professional approach• Interpersonal skills• Networking skills• Analytical and technical skills• Decision-making ability• Planning and execution skills• Trouble-shooting skills• Leadership quality• Time-management skills• Multitasking ability• Pro-activeness.

References

Azeb Adams – Administrative Assistant Sr. Aurora West Allis Medical Center8901 W. Lincoln AvenueWest Allis, WI 53227(414) 328-6011

Choua Vang – Executive AssistantAurora Health Care, Inc. 750 W. Virginia StreetMilwaukee, WI.  53204(414) 299-1746

Freda Brown – Administrative Assistant IIINorthwestern Mutual – Enterprise Solutions 720 E. Wisconsin AvenueMilwaukee, WI. 53202 (414) 665-4169

Jamie Wade – Clerical Office AssistantWisconsin Department of Children and FamiliesDivision of Milwaukee Child Welfare635 N. 26th StreetMilwaukee, WI 53233(414) 343-5704