ux in the stacks: a wayfinding and usability study at the um library
TRANSCRIPT
UX in the StacksA wayfinding and usability study at the UM Library
Michelle Jackson, MA, MSI Candidate
Christina Czuhajewsi, MSI Candidate @christinacz
University of Michigan School of Information
Michelle Christina
Who we are
Information Policy
Technology Innovation
IP Law
UX Design
Library systems, services, and assessment
AlexaArchives and digital preservation
NatalieContent Strategy
Digital Marketing
CharlieInformation Architecture
Creative Strategy
Our Team
Our Design Challenge
Our Approach & Tools
Contextual Inquiry Design thinking (for libraries)
■ Background research■ Expert interviews■ User walkthroughs■ Work models■ Affinity wall/diagram
User Walkthroughs
Find a...
BookNewspaper
Office
Think aloud
Reflect
Analysis: The Affinity Wall
Findings
Library jargon = Lost users
Does B stand for basement? Wait, B is the call number?
The maps also didn’t help when I did not know that ‘Periodicals’ was in ‘Serials.’
Librarians were the last resort. They helped users interpret system-centric tools and cues.
Catalog & Web Floor Plans
Roaming Signs and maps
Librarians
Static System, Dynamic Needs
Recommendations
UX at MLibrary
Sign Audit
EFFORT ($, time)
IMPA
CT
A/B Testing
Cognitive Mapping
User Diaries/
Photo Essays
User CenteredDesign as a core
value
Updated map Remodeling/Rebranding
Single point of service/cross
trainingConsistent
Iconography
Implications
Experience Solutions
Thanks!Any questions?
Connect with us:
■ Michelle @ [email protected]■ Christina @ [email protected] | @christinacz■ Slides at: bit.ly/pqisslides
Image Credits
■ https://www.flickr.com/photos/mollyemo/1009078618■ Affinity wall gif adapted from Liz Chua’s video “UMSI Contextual Inquiry - Affinity
Wall”■ Hatcher Library photo from University of Michigan Library■ “Created by Atelier Iceberg from the Noun Project■ Speech Bubble by Rabee Balakrishnan from the Noun Project■ Design collection by DANT from the Noun Project■ Outlet by Ryan Oksenhorn from the Noun Project■ Tweet by @jessica_wins: https://twitter.
com/jessica_wins/status/661714985953939456■ https://upload.wikimedia.org/wikipedia/commons/3/37/Wong_Baker_Scale.sr.
JPG■ Design Thinking for Libraries cover: http://designthinkingforlibraries.com/■