utility ics current practices survey 2013

7/27/2019 Utility ICS Current Practices Survey 2013

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Utility ICS Current Practices Survey 20133%

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Hello,The Incident Command System (ICS) was originally designed by fire protection agencies to improve their ability to manageemergencies. It is an all-risk system that enables companies to function in a multi-organization environment.Now the same ICS management concepts are being used by Electric Utility to respond to emergencies. You are invited to participate inan on-line survey studying utility company practices as they relate to the Incident Command System (ICS) during incidents. Allparticipants who complete the survey will receive a copy of the published report.Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your informationwill be coded and will remain confidential.If you would like to publish the results in your periodical or have a speaker at your event contact us at [email protected] you very much for your time and support,Jason SingerDirector, Utilities PracticeMacrosoft [email protected]
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Utility ICS Current Practices Survey 2013

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Survey report_140813

Demographics

1. What is the Ownership Structure of your Utility? (Select all that apply)Investor Owned

Municipal

Cooperative

Government

Contractor Supporting The Industry

Regulator or Other Industry Expert

Other (please explain) Pow er Generating Utility

2. What regions best describe your Utilities Service Territory? (Select all that apply)Northeast
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Southeast

Midwest

West

Canada

Other (please explain) INDIA

3. How many customers does your Utility serve?Less than 100K

100K-250K

250K-500K

500K-750K

750K-1.5M

1.5M-3M

3M Plus

4. During the past year, how many times did you open the Emergency Operations / Storm Center?0

1-3

3-5

5-10

10-20

20 Plus


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5. During the past year, how many times has your company used ICS?0

1-3

3-5

5-10

10-20

20 Plus

ICS Overview

6. How often is your company currently using ICS when an incident occurs?Always

Sometimes

Never

Ideally, but not Currently

7. How do you currently implement ICS when an incident or event occurs?We follow the national ICS concepts and guidelines (e.g., National Incident Management System) and customize them for utility

use

We are implementing the use of ICS concepts and are following some, but not all

We are implementing the use of ICS concepts, but still primarily use our own management system

We do not use ICS

8. Is use of ICS increasing in importance?Yes

No


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9. How important do you feel ICS is to the entire emergency management process?Very

Somewhat

Not at All

10. What are key constituents feeling towards your companys use of ICS?Requiring Suggesting Not Needed Learning About It Unknown

Regulators

Company Management

Government Agencies

Police/Fire

Legal Requirements

11. Which is the bigger problem your face during an incident?Unity of Command.

Management by Objectives (by Operational Period)

Incident Action Planning

Manageable Span of Control

Comprehensive Resource Management

Integrated Communications

Accountability

12. If your ICS process formally expands beyond your organization, please note what outside agencies you interface with


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DUPONT

13. When ICS is activated, are Junior employees with assigned ICS role given authority to make decision that are above their normal day to dayoperations?

Always

Sometimes

Never


14. As ICS is used in your organization would you say it used as a:Communications System

Management System

15. How do you train on ICS?We follow the national training guidelines (e.g., ICS-100, ICS-200, ICS-300, ICS-400, Position Specific)

We use the FEMA online training (IS-100, IS-200) and non-FEMA in-house training

We use the FEMA online training only.

We use in-house non-FEMA training only

16. What frequency do you train or exercise on ICS?Quarterly

Annually

Every Few Years

Based on Employee Turn-over


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When Ever There is a Corporate Mandate

Other (please explain)

17. What is the trigger point for you to activate to ICS?Any Emergency

18. When an Incident is started to you within the first day prepare for De-Mobilization?Always

Sometimes

Never


19. What parts of your organization participate when using ICS?Always Sometimes Never Ideally, but not

Currently

Senior Management

Operations

Distribution

Transmission

Generation


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Customer Service

Information Technology (IT)

Human Resources

Emergency Management

Finance

Communications (Public / Media

Information)

ICS Customization

20. Is your use of ICS is tailored to the incident by enabling it to be expanded and contracted?Yes

No

21. If, Yes your use of ICS is tailored to the incident by enabling it to be expanded and contracted please explain how:

22. Have you modified standard ICS form and tools to match your requirements?


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Modified for Electric Power

Modified for our specific company operations

Use the standard forms


23. Please indicate which of the ICS forms (or similar forms) your organization currently uses?Always Sometimes Not Needed Ideally, but not

Currently

201, Incident Briefing

202, Incident Objectives

203, Org. Assignment List

204, Assignment List

205, Radio Comm. Plan

206, Medical Plan

209, Incident Status Summary

210, Status Change Card

211, Check-In List

213, General Message


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214, Unit Log

215, Operational Planning Worksheet

216, Radio Requirements Worksheet

217, Radio Frequency Assignment

218, Support Vehicle Inventory

219, Crew, Helicopter, Aircraft, Dozer

220, Air Operations Summary

221, Demobilization Plan

226, Individual Personnel Rating

308, Resource Order Form

ICS Software or Other Solutions

24. Which best describes your current ICS solution?Manual/Paper System

Commercial Tool

Home Grown Solution


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Module within Larger System


25. Do you have a software application supporting the ICS process?Yes

No

26. How are ICS information delivered to the field?Email

Cell Phone App

Paper

Verbally

Mobile Data Terminal

Other

ICS Conclusion

27. How satisfied are you with your current ICS process and tools?Very

Somewhat


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Not satisfied

28. What is the single biggest challenge of your ICS processes?Implementaion of new ideas

29. What needs to be modified to enable better use of ICS?, suitable empowerment upto bott

30. What is unique to Electric Utilities regarding their use of ICS?Hazardeous nature of the job & se

31. Please comment on any aspects of ICS not covered in the survey:us hardw are & equipmets used in

Utility ICS Current Practices Survey 2013


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Please complete the following information to receive a published copy of the survey report.Name: ULMAJID AMIR

Company Name: GSECL

Job Title: IVE ENGINEER

Address: LONY, UTRAN

City: JARAT - INDIA

State: Alabama

Zip: 394105

Phone: +91990994071

Email Address: [email protected]

Thank you for completing the Utility ICS Current Practices Survey 2013. You will receive a copy of the survey results in your given email once we

publish it.

To Learn More Visit Our Websites Below

www.resources-ondemand.com

www.assessments-ondemand.com

www.outagecentral.com

- Macrosoft

Thank You for completing this survey

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