Utility Billing Presentation

March 31st, 2015

Christopher M. Quinn, Finance Director, MACC, CPA, CFE, CGFO, CGMA

Cynthia Schweers,Customer Service Manager

Goal 3 Finance - To leverage our financial strengths while ensuring the City remains committed to fiscal responsibility in delivering value-added services to residents and business.

Strategic Action Plan

Implement Cashiering ModuleIncrease and improve customer access pointsReal time updatesImprove processing time for customers

Improve Billing and Payment Process

Identify an All-in-One Solution Provide additional options Improve web portal (ease of use) Increase efficiency (internally)• One vendor vs. multiple vendors• Integrate with existing accounting software application

(Munis)

Improve Billing and Payment Process

All-in-One SolutionVendor Selection Process

• Request for Proposal (RFP) advertised

• 7 responses were received (no local responses)

• Top 4 firms selected and interviewed

• After interviews, review committee unanimously selected Paymentus as top choice

All-in-One SolutionProvide Additional Options

Online Quick PayView and pay bills online without having to register an account

Self-Service PortalEngage customers with a wealth of online services to enhance their total experience

IVRInteractive Voice Response system

Auto-PayAutomatic deductions “set it and forget it

Paperless e-BillingFour convenient options makes paperless a fit for everyone

Mobile APPConvenient downloadable bill-pay application

Mobile WEB“Responsive” design delivers the same in-browser web experience on any size screen: laptop, tablet, smartphone

Pay-by-TextReview balances and make payments without opening an envelope or going online

Pay-by-Email“Push” eBills with interactive PDFs for the ultimate in payment convenience

iPad KioskiPads are becoming the favored method of taking credit card payments in the lobby

Customer CommunicationKeep customers informed with timely notices by text, email, or phone

Pay directly from your secure PDF E -Bill without

logging In

All-in-One SolutionProvide Additional Options - Pay by E-Mail & Pay By Text

All-in-One SolutionProvide Additional Options - Mobile Payments

Responsive Design delivers an optimal experience regardless of the screen size.

All-in-One SolutionImprove Web Portal – One Time Payment Option

All-in-One SolutionImprove Web Portal - Self Service Option

All-in-One SolutionIncrease Efficiency

All-in-One SolutionIncrease Efficiency

Rapid Implementation• Integrates with existing software application• 60 day implementation schedule

Stability & Security• Infrastructure handles 300 million transactions

per year, with zero outages• Level 1 PCI 3.0 Certified• Advanced detection system raises the bar on

payment security

All-in-One SolutionOne Vendor vs. Multiple Vendors

Currently – Avg. Monthly Cost $44,600• Merchant services (Visa/MC/Discover)• American Express• Teleworks (IVR)• High Cotton (bill printing)• BillTrust (electronic billing)• Postage

Paymentus – Estimate of Avg. Monthly Cost $43,500 • All services included

Next Steps…

April 7th 2015 • City Council to adopt resolution

approving contract with Paymentus

May – July 2015• Implement Cashiering Module and

Paymentus solution