UTILITIES

Client insights and CGI perspectives on digital transformation

2017 CGI Client Global Insights

© 2017 CGI Group Inc. All rights reserved.

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2017 CGI Client Global Insights

Each year, CGI’s executives and local leaders meet face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.

We conducted 116 in-person interviews with utilities clients

Percentage of interviews covered by CGI’s major regions

United States9%

Nordics6%

United Kingdom15% France

23%

Eastern, Central and Southern Europe28%

Asia Pacific9%

Canada10%

42%business leaders

58%IT leaders

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2017 CGI Client Global Insights

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The client insights indicate that executives are accelerating digital to enable deep transformation and lead in operational excellence.

Top 2017 trends in utilities with 2016 comparison

88%Becoming digital

organizations for customer

and operational excellence

81%

84%Assuring

regulatory compliance

76%

78%Protecting the

enterprise through cybersecurity

67%

70%Optimizing

investments and operational cost of assets

58%

59%Connecting

devices and assets

41%

45%Changing business and operating

models to address distributed energy resources (DERs)

27%Managing the impact

of severe weather events

Looking ahead, executives cite the following as their top emerging trends.

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2017 CGI Client Global Insights

Now Within 3 years

Data and predictive analytics 74% 85%

Mobile solutions 70% 68%

Operational excellence and efficiency 68% 73%

Cybersecurity 56% 66%

Agile IT delivery and infrastructure 53% 55%

Add new products and services 43% 53%

Top investment areas highlight focus areas for client innovation.

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2017 CGI Client Global Insights

Utilities business and IT leaders interviewed align on accelerating the pace of change, driven by the demands of digital customers and the need to transform the production and consumption of energy.

Rank Top business priorities Top IT priorities

1 Improve the customer experience 82% Drive IT modernization 94%

2 Optimize operations 81% Deliver the benefits of digital insight 80%

3 Harness the power of data analytics 73% Protect through cybersecurity 75%

4 Protect the organization from cyber attacks 70% Exploit mobile technologies 72%

5 Respond to industry regulations 66% Transform to become a digital enterprise 68%

As digital technologies shape customer and citizen expectations, client executives are positioning their organizations ahead of these changes. Learn more about their insights and our perspectives.

Contact us to schedule a discussion.cgi.com/globalinsights | info@cgi.com

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© 2017 CGI Group Inc. All rights reserved. This document may not be reprinted, reproduced, copied or used in whole or in part by any means without the prior written consent of CGI.

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