UTC F&S EMEAOct’13 - Intrusion

Remote Service SolutionsATS 8550

Multi User Downloader

UTC F&S EMEAOct’13 - Intrusion

Remote Service Solutions

Definition

The ATS8550 is a Multi Client Remote Service Solution.

It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field.

With the purpose of offering added value services to their clients.

UTC F&S EMEAOct’13 - Intrusion

Remote Service Solutions

Maximize service level• Remote maintenance visits• Automated tasks• Take over panel remotely to support end user/installer

on site

Optimize operator efficiency• Integration possibility in Automation SW• 1 GUI per panel connection• Multiple panel connections in parallel

Minimize cost related to this solution• Terminal mode of operation – reduces maintenance

client PC• Comm. Server to be shared between all operators

Benefits

Need feedback on savings; improved quality / Data

UTC F&S EMEAOct’13 - Intrusion

UTC F&S Company Confidential

Remote Service Solutions

PricingATS8550 E- Pricing (Euro)

CD with installation files

Dedicated 3rd level engineering Support (via phone) to help during installation for 1 year.

2500€

Unlimited Software updates

Notifications when new version is available

Excl. -- Possibility to fly over engineer (1500€ + travel cost)

ATS8550-Support E- Pricing (Euro)

Licence for additional 1 year support 750€/yr

Free updates

Dedicated 3th level engineering support (Through Phone)

Excl. -- possibility to fly over engineer (1000€/ day + travel cost)

Availability Advisor Advanced – 4 Nov. ‘13Advisor Master – 1 Jan ‘14

UTC F&S EMEAOct’13 - Intrusion

UTC F&S Company Confidential

• Approach Large Accounts with Monitoring stations:

• New customers: explain added value of this solution and try to pull in ATS Master / Advisor Advanced panel solution.

• Existing customers: explain added value and Support plan in order to move them over from Titan or Standalone Downloader.

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion

Diagnostics Command & Control

Pircam Integration

Remote Configuration & Services

Arm/disarm Bypass open

zones Open Doors

Panel Configuration

Change user codes

Read Event Log

System status RSSI levels Remote

Walktest

Test camera Check pic log Save pics

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion7

Overview

SQL DB

+50 operators

Shared SQL

Database

+100K panels

PSTN / IP / GPRS

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion

Advisor Advanced ATS8550

Delta Security in France

Set up Supports the business model of Delta

Tests Start Nov 1 – releaseCurrently training operatorsPilot installed

Results

Feedback Pending

UTC F&S EMEAOct’13 - Intrusion

Powerful Panel Configuration Tool – USB, IP, GPRS, PSTN

Remote Diagnostics - system check, remote walk test

Remote Services – change user code, arm/disarm, history log, output activation

Multi operator with multi Panel Connections

Advisor Advanced / ATS Master support

Task Schedular – Automated tasks Remote maintenace check, configuration update,..

Create reports – zone/user overview, remote service report, configuration comparison report

Statistics & Batch changes

Client or Terminal mode

Supports SQL database

Easy Panel Discovery – Plug & Play – Call back

9

IP/GSM/PSTN

Communication Server (s)

Configuration Server DB

Task Scheduler

Data Access

APIAutomatio

n Connecto

r

Overview

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion10

SQL DB

+50 operators

Shared SQL

Database

+100K panels

PSTN / IP / GPRS

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion11

Operator

Client xyz

Client 123

Connect

Open DB

Integration Automation SW via Scripts

Automatic launch of ATS8500 & panel lookup in DB

Automatic connection to panel

Separate ATS8500 GUI per panel

Multiple panel connections per operator

Automation SW ATS8500 GUI

Connect

Open DB

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion12

Reports

Maintenance report - System Status overview, event log, update

Time&date,...

Comparison Report - Differences between Panel / DB / Restore point

Configuration Report - Overview of Full panel configuration / Specific

Sections

HTML / XML format

Saved as:“accountnr - date/time - report

type”

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion13

Database

Database Backup & Restore

Statistics

Bulk Changes

SQL DB

Statistic XML files

GUI for bulk changes

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion14

Task scheduler

GUI

Create tasks

Select time of execution

Provide overview executed Task

Execute in Armed / disarmed state

Import tasks via XML possible

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion15

Operator access roles

Windows Credentials per operator

Access rights per operator type

19 Functionalities can be enabled:

Panel functionality

Application funtionality

1 2 3 4 8 9 10

11

7 12

13

14

15

16

17

18

19

Admin X X X X X X X X X X X X X X X X X

Supervisor X X X X X X X X X X X X X X X

Operator X X X X

Config. Eng.

X X X X X X X X

Panel Functionality:command & control actions (1)edit panel config. data (2)uploading panel event log (7)exchange data with a panel (4)browse panel data (3)creating reports (16)taking picture using a cam (17)access to all panels (19)

Application functionality:creating, removing restore points (8)panel connections management (9)creating, deleting panels (10)creating database backup (11)restoring database from a backup (12)import/export panel from template (13)connect to panel (14)edit operators roles (15)editing task scheduler in DB (18)

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion16

Infrastructure

Communication Server (s)

IP/GSM/PSTN

DB

Task Scheduler

Data Access APIAutomation Connector

Client mode

Terminal modeTerminal mode

OH Receiver

PSTN Modems

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion17

Panel Connection

Direct connection to or from panel

Direct connection with Callback

Call-back via OH Receiver

Supports commands to initiate callback via 3rd party

appliciaton

Communication Server (s)

OH Receiver

PSTN Modems

IP

PSTN

DirectCall back

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion18

Security

Panel account code

Installer code

AES Encryption key using IP

Panel HW identifier

Call-back

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion19

SQL database MS SQL 2005 or 2008 Support Windows XP, Vista, 7 32/64 bit .NET framework 3.5 Terminal Server Comm server PSTN modem recommended: MOD6000, Baush

Infrastructure

UTC FS company confidential

Remote Service Solutions

UTC F&S EMEAOct’13 - Intrusion

Central Monitoring Station – Reduce operational cost• Remote Maintenance visits & Automated tasks• Ingredients to support efficient IT Infrastructure • Increases quality of delivered services to end users

Installer - Improve installation time• Commissioning Tool• Diagnostic Tool• Configuration Tool

End User - Increase customer retention rate• Remote support• Immediate response• Provide customised reports

A Solution with Value

Remote Service Solutions