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Holly G. Green CEO The Human Factor, Inc. 1 Using Your Brain to Win

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Page 1: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Holly G. GreenCEO

The Human Factor, Inc.

1

Using Your Brain to Win

Page 2: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Holly G. Green, CEO

…the science of thinking

Page 3: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

The world has changed…

we must change with it

to remain successful,

Page 4: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Increasing disconnect betweenwhat we ‘know’ & what we do

Page 5: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

That’s not the way we do it here

We tried that once before, that won’t work

We don’t have time for that

This is the way we’ve always done it

Management/they won’t let us

Customers/clients won’t go for that

Page 6: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

How do we keep up…

Page 7: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Slow down to go fast…get others in the same race…update constantly…get it right the first time

Page 8: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 9: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 10: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 11: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 12: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

How does our brain know what to see or process?

Page 13: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Biases

Page 14: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Stereotypes

Page 15: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Opinions

Page 16: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Not what I was taught…in school…by my

parents

Page 17: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Not how we do it here…in our industry

Page 18: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Regulators won’t let us

Page 19: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

We tried that once before…

That won’t work

Page 20: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Your bubblesare powerful!

Page 21: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

BubblesThe deeply held beliefs & assumptions we have about everyaspect of ourselves, others, our organizations, & our lives They guide how we think & act

They determine how & what we perceive

They tend to be self-reinforcing

They are always incomplete

They can limit our ability to achieve results

They require updating to remain current

Page 22: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 23: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

We don’t believe what we see…

We see what we already believe…

…and we seek constantly to prove ourselves right

Page 24: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

You are better at proving yourself right than

anything else you do

Page 25: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 26: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Unlearn by recognizing & bursting bubbles periodically

Page 27: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

about what you’re thinking about

be aware of what triggers you have

consider what your behaviorindicates

Page 28: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Focus on where you want to go

Page 29: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID
Page 30: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Clarify the destination

“We’re going on vacation!”

Page 31: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 32: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 33: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Clarify the destination

Define where you’re going with specificity

Page 34: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Once you’re clear

Press the “prove yourself right” button in yourself & others

Page 35: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Use

Future

Active

Past tense

questions to prompt your brain & shift its focus to how, when, what & who DID it

Page 36: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 37: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Which one doesn't belong?

Page 38: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Every now & then…when

• you’re sure…

• that’s the way you’ve always done it

• the decision is made on auto pilot

Page 39: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Ask yourself & your team

What’s the second right answer?

Page 40: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 41: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 42: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Page 43: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Practice thinking differently at

least once a day

Page 44: Using Your Brain to Win - asppa-net.org · change with it to remain ... consider what your behavior ... questions to prompt your brain & shift its focus to how, when, what & who DID

Copyright © 2016 THE HUMAN FACTOR, Inc. www.TheHumanFactor.biz

Visit http://thehumanfactor.biz/asppa-penchecks-using-your-brain/ to download additional tools & tips & sign up for a complimentary 12 week follow up series