Using the Cloud to Drive Revenuein Financial Services/InsuranceFujitsu Alliance with salesforce.com

Why Fujitsu?

Fujitsu is a large, successful companybut without the attitude..

In business for 75 years, more than 30 years in North AmericaWorld’s third-largest IT services provider, with approximately $50.3 Billion in revenueClients include more than 50% of the Fortune Global 500Over seven years experience as a strategic salesforce.comPremier Consulting Partner, with more licenses implemented than any other partnerOne of five salesforce.com Global System Integrators (GSIs)Continuous, ongoing salesforce.com certifications for administrators, consultants, developers and advanced developersEstablished leader in software-as-a-service (SaaS) consulting and systems integration, with a focus on business value and time-to-marketUnique value-add in the areas of business process management (BPM), business intelligence (BI), enterprise resource planning(ERP), customer experience management (CEM) and field serviceProven experience in the insurance market, with 15 successful Salesforce implementations – and countingGlobal footprint, with SaaS expertise in US, Canada, UK, Japan, Australia, Singapore, Malaysia, South Korea and Indonesia

Provide a holistic view of your business, eliminating fragmentation and lack of synchronization across business units and regionsStandardize business processes, encourage consistent reporting and maintain data qualityIncrease user adoption and business-wide collaboration Identify and quickly implement new features designed to add business valueOnboard new profit centers with different business processes

Fujitsu is a large, successful company – but without the attitude. We see the whole picture and put you at the center of it.

Fujitsu recognizes that the insurance sector of the Financial Services industry is facing a broad range of challenges. These include:

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Sound familiar?

If you have decided that cloud computing may be the answer to your business problems, consider partnering with Fujitsu to benefit from our proven experience in the insurance market. Together, we can maximize the return on your salesforce.com investment.

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IntegrationReporting toolsData enrichmentCampaign management

Technology

Account/agency planningCall report managementTerritory managementNet Promoter score (NPS)Agency appointments/licensingCompetitive profiling

Account/agency management

Submission managementPolicy renewal managementForecasting/pipeline managementTargeting and cross-sellingCampaign managementTeam selling per multi-product submission

Opportunity/policy management

Claims servicingLitigation managementClaims vendor managementFirst notice of loss (FNOL)

Claims/litigation management

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Areas of focus

Fujitsu focuses on integrating key areas of the insurance business with Salesforce.

Knowing each customer’s insights, wants and needs is critical. Fujitsu can provide the information you need to put your finger on the pulse of revenue generators throughout your entire customer value chain.

You don’t just get a solution that fixes today’s problems; Fujitsu insurance industry solutions are scalable, providing the backbone for future success – with no need for additional development. Who knows when you may wish to introduce new products or a new business unit?

For example, Fujitsu can:

With Fujitsu, you get experience that counts. We understand your challenges and have developed best practices for the insurance industry that can drive revenue and time-to-success, while also reducing costs. Indeed, a dozen or more of the world’s leading insurance carriers are already enjoyingthe high utilization and superior return on investment (ROI) delivered by our unique value-add.

Build business intelligence (BI) into a Salesforce integration; now, you receive the right reports in the right format at the right time, allowing you can to make timely business decisions and maximize revenueAdd business process management (BPM) to Salesforce, allowing you to simplify and visualize all your business processesIntegrate the core functionality of Salesforce with pre-configured workflows and back-office applications, enhancing processes such as claims, underwriting, loan processing, property management and onboarding

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Fujitsu value-add

Process visualization and workflows that continue outside SalesforceComplex business rulesCustom user interfacesMash-ups with external applicationsLeveraging partner applicationsDeveloping custom applications (such as commissions, time-tracking, training)

Fujitsu excels at addingfunctionality to the cloud

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Fujitsu delivers 360º view from the cloud

A leading property, casualty and general insurance carrier had sales and marketing teams spread across 10 different business units; disparate systems were being used to access account, broker and policy information. As a result, this company only had a fragmented view of their business and interactions with the customer.

Fujitsu created a holistic, scalable Salesforce solution that integrated all the company’s policy systems and is capable of processing high volumes of data. The company is now able to address changing business needs quickly and confidently, and accommodate new functionality, products and business units – without any additional development.

As part of this effort, Fujitsu implemented custom integrations between Salesforce and underwriting, policy accounting, BI and marketing automation systems. The result was a robust, seamless platformfor managing relationships and reporting on the intra-business unit pipeline. The company now has a 360O view of accounts and brokers, while transparent campaign and opportunity management processes encourage collaboration between business units.

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Fujitsu and salesforce.com

A flexible, adaptable local partner with offices and key resources in every major market in North America, backed by strong worldwide alliances and extensive global delivery capabilities. For example, by combi-ning technologies and services that harness the strengths of both companies, Fujitsu and salesforce. com aim to optimize the IT systems of organizations wishing to expand their businesses worldwide or explore ways to accelerate management processes while reducing costs.

Web Site: http://www.fujitsu.com/ca/en/services/consulting/alliances/salesforce/Email: salesforce@ca.fujitsu.com

Fujitsu offers the best of both worlds

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The company’s Force.com platformhelps customers, partners anddevelopers to quickly build powerfulbusiness applications to run everypart of the enterprise in the cloud.

salesforce.com is the enterprise cloud computing company

The company’s portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service.

The company’s Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com’s real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.

About salesforce.com

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Fujitsu Canada is the Canadian subsidiary of Fujitsu, the world’s third largest IT services provider.

It provides a full range of IT services to organizations in all sectors, including system integration and on site/remote outsourcing, as well as services for data centres (applications, operations, infrastructure, customer service, system lifecycle).

It also provides business consulting services, customized industry solutions as well as high-performance, high-reliability computing platforms including servers, storage devices, software, point-of-sale systems and mobile devices.

For more information, visit http://fujitsu.com/ca.

About Fujitsu Canada 

FUJITSU CANADAQuébec: 418 840-5100Montréal: 514 877-3301Ottawa: 613 238-2697Toronto: 416 363-8661Mississauga: 905 286-9666

Copyright ©2012 Fujitsu Consulting (Canada) Inc.All rights reserved.FPC58-2861-01 11/10.10.1128

Regina: 306 757-2727Edmonton: 780 423-2070Calgary: 403 265-6001Vancouver: 604 669-9077Victoria: 250 479-2772

Fujitsu and the Fujitsu logo are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. salesforce.com, Force.com and the “no software” logo are trademarks or registered trademarks of salesforce.com, inc. in the United States and other countries. All other trademarks referenced herein are the property of their respective owners. Product description data represents Fujitsu design objectives and is provided for comparative purposes; actual results may vary based on a variety of factors. Specifications are subject to change without notice.