using the brc/iop global standard for competitive advantage

All rights reserved worldwide. Copyright © 2013 Gael Ltd.

How to Use the BRC IOP Standard for Competitive AdvantagePresented by Jim Flynn - 29th August 2013


Ben Taylor – Gael Ltd Jim Flynn – Gael Ltd

Introductions - The Team


Agenda

What is Competitive Advantage? Examples of CA through QMS Real Case Studies How Can CA be Demonstrated? Summary Q&A


Glasgow based solutions Co. 100 Staff Est. 21 yrs 2500 + customers in 70 Countries Roots in Quality Management 250+ Food, Drink & Packaging

Customers BRC Business Services Partner 15% of UK & Irelands Top 100 F&B

Businesses

About Gael Ltd


What is Competitive Advantage?

“An advantage that a firm has over its competitors, allowing it to generate greater sales or margins and / or retain more customers than its competition.

There can be many types of competitive advantages including the firm's cost structure, product offerings, distribution network and customer support.”

Source: Investopedia


Two Different Types of Advantage

• Comparative – Ability to produce at lower cost than competitors.

• Differential – Unique Selling Points. Something no one else can do.


Cost, e.g. Labour, Innovative Processes, Raw Materials, etc.

Production Methods, Efficiency, Innovation, Automation

Distribution Network, Efficiency, Cost Effectiveness, Lead Times

Quality, Safety, Sales Effectiveness Etc….

Many Factors


Sell More Product Reduce Costs Increase Prices

Quality and Product Safety Impact ALL THREE!

Three Activities Drive CA


Integrated Management Audit Based Improvement CAPA Driven Responsibility Supply Chain Management Customer Management People and Training Systems Integration

Examples of Quality Driven CA


Growing a Regulated Businesses Many Documents and Standards

Across Multiple Departments Becomes a Costly Task Integrated Approach Helps

Manage This Drives Standards Releases Value Added Time

Integrated Management


Operating to Many Standards Resource Intensive Multi Site Control an Issue Duplication of Effort Audit Automation Required Drives Corrective Action and

Improvement Programmes Focus on Eliminating Problems,

Waste and ‘Dead’ Admin Time

Audit Based Improvement


CAPA to Drive Performance Separate Systems Doing the Same Thing Spreadsheets, Databases, Word based Islands of Data Wastes Everyone's Time Cross Department Consistency Reduces

Support Costs, Duplication Leads to Increased Communication and

Responsiveness Things Get Done When People are

Accountable

CAPA Driven Responsibility


Supplier Relationships Are Key Is an Annual Questionnaire

Enough? All Supplier are Not the Same Communication and

Collaboration Means Brining them Into Your QMS

One Source of Interaction For The Whole Business

Supply Chain Management


CRM, Complaints and Other Systems

Disconnected from Quality Objectives

Complaints Are Caused by the Business or its Suppliers

Workflow is the Answer Analysis is the Key to Better

Customer Relationships

Customer Management


One Overall Business Approach

Planning and Scheduling Aligning With Key Business

and Quality Goals Results will be Visible in

Analysis

People and Training


QMS and SAP / ERP not Talking Causes Duplication of Effort and

Delay Automated SAP / ERP

Generated CAPA is the Answer Maximising Inventory, OTD and

Minimising Customer Disruption

Systems Integration


RX Plastics Almarai Dairy Crest Glen Turner

Case Studies


Simplified Document Control Reducing Time Spent Reviewing

and Distributing Everyone Up to Date Reducing Non Conformances Driving Accountability Across The

Business through Workflow Focus on Improvement

Programmes

RX Plastics


Artwork and Design a Major Issue Approvals taking Weeks Information Getting Lost Difficult to Track Outstanding Issues Impossible to Identify Common Problems Enterprise Approach to Documents and

Workflow Instant Reporting and Analysis Approvals now 48hrs Continuous Improvement

Culture

Almarai


Multiple Sites and QMS approaches Duplication of Effort Varying Standards Common Supplier Issue Visibility an

Issue Central Control of Standards Elimination of Duplication Significant Cost Savings

& Business Improvement

Dairy Crest


Manual Paper Based System Documents Out of Date Staff Not Following Procedures Very Time Consuming Could Track and Manage Key Tasks Lack of Root Cause Analysis Less time spent Pushing Paper More Time Spend Adding Value to the

Business ThroughImprovement Programmes

Glen Turner


Must be Measured CAPA Workflow is Critical in Capture Analysis of

What is Working What's Not Working What's Costing the Business What Improvement Programmes are

Required Real Information Comes from and is

Owned by the WHOLE BUSINESS

Demonstrating CA


Provides the Framework for: Implementing a Business Centric

Approach Driving Responsibility and Accountability Capturing Quality, Product Safety and

Compliance KPI Information Providing Easy Analysis Information

Must Integrated Throughout the Business to Work

QMS is the Bedrock for all Competitive Advantage

QMS Plays a Key Role


BRC IOP Global Standards are a Key Framework for What your Customer Wants

Represents Best Practice It Implies a Systematic and Integrated

Approach Implemented Properly it can Drive REAL

competitive Advantage through Excellence in Quality Management

Business are Doing This Already – Learn from Them

Summary


Thank You

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For more information contact us:

Email: [email protected]

Web: http://www.gaelquality.com

@GaelQualitylinkedin.com/company/gael-ltd

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http://www.gaelquality.com/

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using the brc/iop global standard for competitive advantage

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