using technology to reinvent & reinvigorate your program delivery presented by: dean rosenberg...
TRANSCRIPT
Using Technology to Reinvent & Reinvigorate your Program Delivery
Presented by:Dean RosenbergAbaris Technologies
2Confidential
Technology is not just for Fortune 500 companies anymore!
• Big budgets, big staff, and “big iron” not required
• Non-profits have unprecedented access to technology
• In this session we will “unlock the secrets” to leveraging technology in your program delivery
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Reinvent & Reinvigorate…
• Using new tools
• Using new technology
• But most of all, using new ideas!
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Today’s Session
• Learn the tools and technologies available to nonprofits
• Hear from real NPOs how they leveraged technology to reinvent and reinvigorate
• How to apply what you have learned to your own organization
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About your Session Host
Dean RosenbergExecutive Vice PresidentAbaris Technologies
Phone: 858-550-0567 x125
E-mail: [email protected]
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Abaris Mission
“To apply technology solutions that help organizations perform
more effectively”
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Special Guests
• Marjorie Fox, Human Development Foundation
• Terry Wilcox, Council of Community Clinics
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Today’s Agenda
• Overview of tools and technologies available to non-profits [20 minutes]
• Real-world case studies [30 minutes]
• Session participation [20 minutes]
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Tools and Technologies
• How will you reinvent & reinvigorate your program delivery?– Improved customer care and service– Knowledge management– Collaboration and communication– Fund development– New revenue opportunities– Expand reach– Increase exposure/press– Reduce cost
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Tools and Technologies
• Tools to get you there…– Software– Web sites, services, and hosting– Consultants
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Tools and Technologies - Software
• First, start by leveraging what you already have– Most organizations use 5% of their software’s features
and functions– There’s a goldmine in the other 95%
• Groupware• E-mail• Advanced “Office” - Mail merge, form automation, etc.
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Tools and Technologies - Software
• Next, you are a NPO… exploit it!– Take advantage of special pricing– http://www.techsoup.org
• Finally, consider open source and shareware– http://www.shareware.com– http://www.download.com– http://www.opensource.org
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Tools and Technologies - Web
• Use the web to reinvent and reinvigorate– Expand customer service– Enhance Fund development– Collaborate and communicate– Generate revenue– Reduce costs
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Tools and Technologies - Web
• Hosting and ASPs – you don’t have to do it all– E-mail marketing– Payment processing– Example: http://www.kintera.com
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Tools and Technologies - Consultants
• Let the experts help. It’s less expensive than you might expect– CompuMentor– InfoTap– Local consultants
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Case Study
Human Development Foundation
Marjorie Fox, Executive Director
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Case Study
Council of Community Clinics
Terry Wilcox, Manager of Data Warehouse and Business Analytics
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Case Study – Council of Community Clinics
• Consortium of 20 non-profit health centers in San Diego County
• Initial mission was advocacy and group purchasing
• Launched the “Technical Services Organization” (TSO) to provide centralized hosting and support of clinic systems
• Parlayed the TSO into a $1.4 million HCAP grant
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Case Study – Council of Community Clinics
• About the Diabetes Registry…– Primary purpose is to improve care and outcomes of
uninsured and underinsured patients– Key component is registry software– We needed a way to support data collection and
analysis of diabetes care data across all participating clinics
Registry ImportServer
Registry AnalysisServer
VPN
Web-based data analysisfor authorized users
CentralRegistry
RPMS(2 Clinics)
Chronic Disease Registry(8 Clinics)
SQL ServerDBMS
Practice ManagementSystems
Interfaces from allRelevant Systems
Clinic DiabetesRegistries
Central DiabetesRepository
PECS(2 Clinics)
RIS receives clinicdata, translates tocommon format,
archives to DBMS
RAS provides datawarehouse services
including customreporting, charts,multidimensional
analysis
Data
Load
to
RegIstrIes
RegIstry
Import
to
Central
DBMS
Laboratory Systems
Pharmacy Systems
Central Diabetes Registry Plans
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Case Study – Council of Community Clinics
• Enterprise system on a NPO budget– Leverage public domain registry software– Modify the software as needed– Test and train– Deploy!– Next step is building out the data warehouse
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Case Study
San Diego-Tijuana Border Initiative
Veronica Baeza, Coordinator
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Case Study – Border Initiative
• The San Diego-Tijuana Border Initiative is a bi-national coalition whose mission is to encourage closer collaboration among social and community service providers in the region with the specific intent of promoting institution building and policy development for issues of equal importance to both sides of the border.
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Case Study – Border Initiative
• The Binational Prevention Information Clearinghouse (BPIC) project is a web-based binational substance abuse information database and clearinghouse– Public– Bilingual– Increases knowledge sharing among professionals– Enhances the core mission
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Session Participation – Let’s talk about you…
• How will you reinvent and reinvigorate your program delivery?– Improved customer care and service– Knowledge management– Collaboration– Fund development– New revenue opportunities– Expand reach– Increased exposure/press– Reduce costs
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Session Participation
Questions, Answers, Thoughts, and Comments
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Thank you for your participation
Using technology to reinvent and reinvigorate your program delivery
It has never been easier!
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AIRSIS Contact Information
AIRSIS, LLC
6215 Ferris Square, Suite 120San Diego, CA 92121
Phone: 858-455-0063Fax: 858-550-0564Email: [email protected]: http://www.airsis.com