using technology to help people - ilana rozannes
DESCRIPTION
TRANSCRIPT
Ilana Rozanes Saturnino Luz Gavin Doherty
· School of Computer Science
and Statistics
Using technology to help people
SOLUTION
PROBLEM
PROBLEM
How can a patient and a health
provider communicate with each other
when they do not speak the same language
?
Source: From top left, clockwise: http://www.famhealthcare.org/services/interpreters.html, http://www.uticaod.com/news/x1792923422/Refugees-from-around-globe-spur-demand-for-medical-interpreters,
http://www.usatoday.com/news/health/2006-07-19-medical-interpreters_x.htm
Language Barriers in Healthcare
• Understand the work of Medical
Interpreters
• Identify problems and propose
solutions
Can we help medical
interpreters do their work?
How do we even start?
The Overall Approach
Fieldwork and Data Analysis
Data Synthesis
Grounded Theory
.
. .
Design Opportunity Statements
.
..
Situation
Representation of Situation
Remembering
Professional Identity
Grounded Theory
sorting and theoretical
coding. Literature review
theoretical sampling and
selective coding
data collection and open coding
Design Opportunity Statements
users and levels of support
opportunity areasolution ideas
Fieldwork and Data Analysis
Data Synthesis
Grounded Theory
.
. .
Design Opportunity Statements
.
..
Data collection and Open Coding
Interviews with medical interpreters
What makes your job difficult?
What facilitates your job?
What is it like being a medical
interpreter?
Direct Observation of
Medical Consultations
Why bother?
• Complex, risky contexts
Healthcare
• Domains involving life-critical situations
where ideas cannot be tested and retested as
decisions prove to be wrong in the field
Design Opportunity Statement
“[w]hen we lack such a problem statement, our project can drift dangerously off-course, leaving us perhaps with a solution to the wrong problem or, worse still, with no solution at all”
Source: Newman, W. M., & Lamming, M. G. (1995). Interactive system design. Harlow: Addison-Wesley, pp. 16
