using technology to engage your community
DESCRIPTION
Long Island Library Conference 2013TRANSCRIPT
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USING TECHNOLOGY TO ENGAGE YOUR COMMUNITYLONG ISLAND LIBRARY CONFERENCE 2013
Emily ClasperSuffolk Cooperative Library System
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ENGAGING OUR COMMUNITY MEMBERS
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http://richmondconfidential.org/2009/12/24/story-time-for-a-special-season/
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New York Public Library, 1910. http://bit.ly/13JezIS
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http://library.ucmo.edu/reference/
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Librarian Katherine Case at the Pack Memorial Library Bookmobile in Asheville, NC. Circa late 1940s – early 1950shttp://ashevilleandbuncombecounty.blogspot.com/2010/10/pack-memorial-library-bookmobile.html.
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Photo courtesy Justin Hoenke http://justinthelibrarian.files.wordpress.com/2009/11/299047_4714473913337_540065376_n.jpg
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ENGAGEMENT THROUGH TECHNOLOGY Our new and improved
Problem Solving Toolbox!
Interconnected with the experiences and needs of modern communities
More opportunities to connect, serve, and promote growth according to individualized needs
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Connect
ServeGrow
ENGAGEMENT THROUGH TECHNOLOGY
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CONNECT THROUGH TECHNOLOGY
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ENGAGEMENT = CONNECTIONS
Connecting with members in their own physical and digital spaces
Creating relationships with members, partners, and colleagues
Interacting to serve needs and facilitate discussion
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CONNECTING THROUGH SOCIAL MEDIA
Creating Relationships Raising Awareness Starting Conversations Staying Informed Sharing Experience Promoting Literacies Encouraging Learning Creating Content Empowering members
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I’VE GOT AN IDEA!!!
Hey! Let’s use Tumblr! What can we use it for? What kinds of things can
we post? How do to get people to
follow us? How do we get the buy in
from the boss?
College age patrons are not using the library much.
We want more feedback and interaction with college age patrons.
What do we want to get out of this interaction?
What available tools can help us get to that place?
Will these tools scale, adapt, and provide room for growth?
Hey, Let’s Use Tumblr!
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LEVERAGING SOCIAL MEDIA FOR ENGAGEMENT
What kind of engagement are we looking for?
Who are we engaging with? What measurable goals can we
set for this engagement? Which tools help create
sustainable and evolving engagement?
What tools should we use to reach these goals?
Problem
Goal
Solution
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CHOOSING SOCIAL TOOLS
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CONNECTIONS THROUGH COMMUNITY PRESENCE
We can only connect by being there.
Technology gives us chances to be present in the community. Presence in the Virtual
Space Presence in the Physical
Space http://bit.ly/12Q4FVY
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PRESENCE IN THE HYPERLOCAL VIRTUAL SPACE
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Urban Librarians Unite: Volunteer Library Brigade http://on.fb.me/101eVXf
ADVOCACY IN THE COMMUNITY Showing off your services first
hand – in the WILD.
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SERVE THROUGH TECHNOLOGY
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THERE’S MOBILE…
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… AND THEN THERE’S MOBILE.
Penn State “Ask Cart” http://www.libraries.psu.edu/psul/berks/about/the_ask_cart_with.html
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BRINGING LIBRARY SERVICES INTO THE COMMUNITY
Poppy Johnson, Floyd Memorial Library http://bit.ly/Z9xYVI
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ISN’T THAT OUTREACH?
Going out to bring members in
Services promoted in community
Brief interactions Usually independent of
technology
Having new members fill out paperwork to get a card
Going out to engage members there
Services provided in the community
In-depth interactions Often technology dependent
Using online self-registration to issue a card on the spot
Outreach Embedded Services
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Audrey Barbakoff presents “Ferry Tales” on the Bainbridge Island-Seattle commuter ferry. Photo courtesy Kitsap Regional Library, WA
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Kokomo-Howard County Public Library Mall Reference Service http://on.fb.me/14OyoCh
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San Francisco Public Library – Sidewalk “Pop-Up” Library http://bit.ly/13Sm2cF
Photo Courtesy Glen Ellyn Public Library http://www.dailyherald.com/article/20130424/news/704249938/photos/AR/
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Ambulance Riding Librarian, Indianapolis http://www.ambulanceridinglibrarian.com/
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http://bit.ly/Zn7sBv
TECHNOLOGY TAKING THE LIBRARY…
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… OUT OF THE LIBRARY.
Leeward Community College – University of Hawaii http://bit.ly/12IATWp
Free Library of Philadelphia –Train Station Virtual Library http://bit.ly/ZFY2bi
Warwickshire Library Bookmobile – London, England http://bit.ly/10Mh0YU
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WHAT IS THIS?
Café Table Reference Desk
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Christian Zabriskie, Queens Library http://on.fb.me/Z2rEJz
I have long contended that a room full of books is simply a closet but that an empty room with a librarian in it is a library.
R. David Lankes, The Atlas of New Librarianship
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LIBRARYBOX: DISTRIBUTING DIGITAL CONTENT
Photo Courtesy http://mentalfloss.com/article/49458/sxsw-these-days-libraries-are-about-more-just-books
LibraryBox: http://jasongriffey.net/librarybox/
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WHERE CAN YOU SNEAK THIS LITTLE GUY?
Site Requirements: Waterproof Accessible Power Source Owner’s Permission
http://hackeducation.com/2012/05/16/librarybox/
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http://commons.wikimedia.org/wiki/File:Jonathan_my_PediCab_Driver_at_SXSW.jpg
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http://www.streetartutopia.com/?p=9248 http://commons.wikimedia.org/wiki/File:LIRR_Train_2820_leaves_Cedarhurst.jpg
http://www.flickr.com/photos/henryalva/7475718066 http://www.flickr.com/photos/sharynmorrow/181551417
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http://www.flickr.com/photos/tijsb/2178329574http://www.flickr.com/photos/versicolor/4233852940/
http://www.flickr.com/photos/jayjayp/3774486023 http://www.flickr.com/photos/48941514@N04/5021484539
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GROW THROUGH TECHNOLOGY
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LIFELONG LEARNING!
http://gettingsmart.com/2012/06/no-enclosures-creating-the-environment-for-summer-learning/
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THE ERA OF THE LEARNER
Garry Golden, Futurist www.garrygolden.net
Era of Apprenticeship
• Learning defined by individual “masters”
Era of Institution
• Learning defined by schools and academic norms
Era of Learner
• Learning defined by a learner’s personal needs and experience
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NEW LEARNING MODELS AND PLATFORMS
The Web as a platform for Lifelong Learning
Big Changes! Big Questions! What motivates us to learn? What models are available to
facilitate learning? How we think about digital
literacies?http://www.seangrainger.com/2013/02/some-answers-need-questions.html
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“FLIPPED” LEARNING
Technology-driven learning model
Lecture & Exercises = Homework
Practice and Experimentation = Classwork
http://www.billselak.com/wp-content/podcast/2012/04/flip-learning.jpg
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WEB AS PLATFORM FOR LEARNING MEDIA
Self-paced Personalized Mastery-oriented Interactive Multimedia
Short tasks Skill building Rewards, rankings, points,
mini-credentials Progress tracking
https://www.khanacademy.org/about
Khan Academy is an organization on a mission. We're a not-for-profit with the goal of changing education for the better by providing a free world-class education for anyone anywhere.
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WHAT DO YOU WANT TO LEARN??
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WHAT DO YOU WANT TO LEARN??
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WHAT DO YOU WANT TO LEARN??
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WHAT DO YOU WANT TO LEARN??
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LEARN FROM EXPERTS… OR BE AN EXPERT
Major Players in the MOOC Universe, Chronicle of Higher Education:http://chronicle.com/article/Major-Players-in-the-MOOC/138817/
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LIBRARY AS LEARNING PLATFORM
http://commons.wikimedia.org/wiki/File:Study_in_group_in_the_HHS_library.jpg
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TECHNOLOGY-DRIVEN LIBRARY LEARNING MODEL
Technology Exposure and Instruction
Enhancing digital and other literacies
Facilitating connections between learners and experts
Providing spaces and forums for learning
http://www.flickr.com/photos/jiscinfonet/291373032/
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Photo Courtesy Detroit Public Library
COLLABORATION, CREATION, CREATIVITY
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Photo courtesy of Fayetteville Free Library
COLLABORATION, CREATION, CREATIVITY
#MAYkerMonday
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Photo courtesy of Chattanooga Public Library
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Cleveland Public Library’s Tech Central http://bostwickdesign.tumblr.com/post/25517230871/the-grand-opening-of-tech-central-at-the-cleveland
COLLABORATION, CREATION, CREATIVITY
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COLLABORATION, CREATION, CREATIVITY
Photos courtesy Darien Library
http://coderdojo.com/
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THE MISSION
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The mission of librarians is to improve society through facilitating knowledge
creation in their communities. R. David Lankes, The Atlas of New Librarianship
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IMPROVING SOCIETY THROUGH…
Knowledge – How is knowledge created?
http://www.flickr.com/photos/justininsd/8496770124
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IMPROVING SOCIETY THROUGH…
Facilitation – How do we serve our members to make this happen?
http://www.flickr.com/photos/choconancy/7626796636
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IMPROVING SOCIETY THROUGH…
Communities – Participation and Engagement in varied settings.
http://www.flickr.com/photos/altuwa/4670194481
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ENGAGEMENT IS KEY…
… Technology can help get us there.
http://www.flickr.com/photos/shapeshift/86339994
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EMILY CLASPERSuffolk Cooperative Library [email protected]@eclasper
Today’s presentation available at: http://slidesha.re/130Q23c