Using Technology in Operations

y11 Business

Can you give examples of technology being used in

business?

• Think of the different sectors?

• Primary / secondary / Tertiary

• E.g. This smartboard and computer for teaching.

Technology in Business

• PRIMARY SECTOR • Genetically modified crops• SECONDARY SECTOR • Production Robots • 3D Printing • Computer Aided design• Computer aided manufacturing • SERVICE SECTOR • Communications• Internet shopping• ATMs • Electronic Point of Sale

Secondary Sector most prevalent with technology ..

• Computer Aided Design (CAD) – Very useful for plastic or other household items. – Products can be initially designed on computer

in 3D to create prototypes.

– https://www.youtube.com/watch?v=LPTje97q5hk

Computer Aided manufacturing

• CAM –

• Design and production of products are linked. This automates the production process to minimize waste.

• https://www.youtube.com/watch?v=6kJszVr5BI4

Smart houses…

• https://www.youtube.com/watch?v=DABKQ9Ckpsw

• Will this bring benefits or problems for consumers?

Technology in Tertiary Sector

• EFTPOS – Electronic Funds Transfer at Point of Sales

• Use of plastic banking cards to reduce cash.

• PIN numbers or swiping allows instant use in restaurants and shops.

• Soon be able to use your phone as a wallet

• https://www.youtube.com/watch?v=1WlRcXIO5ik

EFTPOS

• What are the risks with PIN numbers or such contactless cards…

• https://www.youtube.com/watch?v=AGWFryVh_oE

Technology improving Service sector

• Improves internal and external communication

• Information can be processed more quickly

• More information is available• Increases speed of communication – can

operate wider spans of control• ‘Relationship marketing’• E-commerce

Technology in Business Benefits

• Better products and services

• New products and materials

• Improved working environment

• Improved efficiency and reduced waste

• Advances in communication

Problems

• The cost of keeping up to date with technology

• Knowing what to buy and when

• Can lead to negative relations with staff

• New skills may be required

E-Commerce

• Use of internet for buying goods and services.

• B2C– E-tailing, customers ordering off Ebay

• B2B– Businesses selling to other businesses online,

e.g. airline tickets, banking.

Evaluating • The impact of technology will be viewed

differently by different stakeholders

• E.g. employees – loss of jobs? Reaction to change? New skills to be learnt?

• What about… • Owners?• Customers? • Suppliers?