using social media tools to improve workplace learning
DESCRIPTION
August 19, 2009 presentation Using Social Media Tools to Improve Workplace Learning, sponsored by Cornerstone OnDemandTRANSCRIPT
Using Social Media Tools to Improve Workplace Learning
Wednesday, August 19, 2009Janet Clarey, Analyst & Sr. Researcher
Brandon Hall Research
We are communicating differently
CommunicationCommunication
Communication
We are communicating through more channels and using more communication technology tools.
We are interacting and collaborating differently.
Interaction and collaboration
We are interacting and collaborating through
more channels and using more collaboration technology tools.
Interaction and collaboration
We are accessing and processing information
differently
We create, share, remix, tag, connect, link, network.
We control it.
Control
Media
Social Media
Google’s worldwide traffic of the term “social media”
What does this mean for learning?
Learning?
Learning is an integral and inseparable aspect of social practice.
– Lave & Wenger, 1991
Learning
We are moving toward a knowledge-era model of education with large-scale social networks
involving complex communities and individual identity construction.
–Wenger, 2004
Complex
It is within complex online communities and networks where social construction of
understanding occurs.–Huberman, Romero, & Fang, 2008
Social
It’s my first day at my new job. I hope I like it here.
People
Traditional
Same old, same old
Predictable
Where do I park?
Where do I sit?
How do I answer the
phone?
Who are the movers and
shakers?
What will I be working on
first?
Who do I need to know in other departments?
Who do I work with?
What day is pay day?
Computer usage?
Process
Network
Non-traditional, unpredictable
e-learning…plus…on-the-job training…plus social
networks…
Conversations get smaller, more
Courses get shorter
Learning gets fragmented
New blend
Differentiators of “Web 2.0 / Social Media”
1. No formal teaching structure2. Situated3. Not dependent on time or
place4. No grades / ratings /
certifications5. Relies on peer-to-peer
interaction6. Relies on interaction with
Internet media7. Not stored in a central
repository8. Folksonomy approach to
tagging vs. standardization9. Unorganized and
unmanaged
9.5 strategies…because you’re SOL without a
strategy.
1.) Blended Learning
2.) Informal Learning
3.) Collaborative Learning Environment
4.) Knowledge Management
5.) As part of a learning plan
6.) Community
7.) Leadership development
8.) Professional development
9.) To develop and
retain talent
9.5)NetGen
Now what?
Further discussion…[email protected]://twitter.com/jclarey
http://brandon-hall.com/janetclarey
Thanks!Kicks ass
Webinar participants collaborative slide – what makes ILT bad
Webinar participants collaborative slide – what makes an ideal online community?