Using Skype For Business

June 5, 2015

PresentersScott ParkerTechnical Support Analyst 3UNM Information Technologies – Collaborative Applications

Andrew YoderSystems Analyst 2UNM Division of Enrollment Management

Skype For BusinessWhat happened to Lync?

What’s so special about Skype For Business?My department is already using Novell Messenger (GWIM)

• Collaboration Tool• More Features• Integration into Office / O365

• Out of Office• Calendaring

• Mobile Capability• Lync 2013 (iOS/Android)• Skype For Business coming soon (Windows Phone)

I already have a Skype account, why can’t I just use that?• Separate Products• Internal to UNM solution

Who all is going to get an account?Everyone

• Faculty / Staff first to migrate• Students

Will I have to submit a ticket for an account to created for new employees?• Licensed Automatically• Tied to UNM affiliation

How to get it deployed• Standalone Client available in LoboMail• Included in Office 2013 SP1 Suite

• Available through Software Distribution

• Group Policy (Scripted Deployment)• Web version• System Center Configuration Manager• Microsoft InTune• Request UNM Standard Image from IT• OS X Users Lync for Mac 2011

What limits are there?• No limit on file transfer size

• Restricted by file type.ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .exe, .fxp, .grp, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msi, .msp, .mst, .ocx, .ops, .pcd, .pif, .pl, .pnp, .prf, .prg, .pst, .reg, .scf, .scr, .sct, .shb, .shs, .tmp, .url, .vb, .vbe, .vbs, .vsd, .vsmacros, .vss, .vst, .vsw, .ws, .wsc, .wsf, .wsh

• Open tabbed conversation limited to 50• 250 participants in Skype For Business meeting

Is it safe?• Microsoft Office 365 traffic (both signal and media traffic) is encrypted by using the Transport Layer

Security (TLS) protocol. Anyone who intercepts a communication sees only encrypted text• Skype for Business provides archiving of peer-to-peer instant messages, multiparty instant

messages, and content upload activities in meetings• The following types of content are not archived in Skype for Business

• Peer-to-peer file transfers• Audio/video for peer-to-peer instant messages and conferences

What problems could I have migrating to S4B?• Users need to be upgraded to newer version of Office• Users are not configured to receive Office updates

• Lync 2013/Skype 4 Business

• Migrating contacts from GWIM• Users don’t want to move because ________ department still

using GWIM• Students not provisioned (In progress)

What problems could I have migrating to S4B?• Hardware doesn’t support audio/video chat

• UNM Bookstore

• Little more resource intensive than GWIM

Where can I go to get help?• FastInfo (Over 24 articles and growing)• https://support.office.com/ • IT-UNM Listserv

SSSC Communication Center and OneStop• First point “contact center”

• Admissions• Financial Aid• Scholarships• Records• Registration

• 27,255 calls during first quarter 2015• 5,946 Live-Chats• 2,498 walk in customers since February 6

How has it been working?• Confusion about “People I Manage Calls For”• Team Collaboration• Knowledge Management• Easy to get users online• Building a familiar experience

• Office 365 Stack

• UNM WiFi

Demo Time!

Office 2016Coming soon?

Will the look of Skype For Business change?

Will they change the name again?

Questions?