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Axalta™ Performance CoatingsDassault Aircraft Services - Wilmington

Managing Quality with Q-Pulse Q-Pulse User Conference Dallas, TX

June 26, 27 2014

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Outline

• Who is Dassault Aircraft Services?• Why do we need a QMS Solution?• Why Q-Pulse?• What are we using Q-Pulse for?• How are we using Q-Pulse?• Some ideas

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Who is Dassault Aircraft Services?

• Company Owned Service Network

• 7 Certificated Repair Stations in North and South America

• Certified by FAA and 7 Foreign Regulatory Agencies

• das.falconjet.com

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Quality and Safety in a Global Environment

The evolution of the Quality and Safety Management Systems is a key element of meeting customer expectations and competing in a global marketplace.

Effective management of Quality and Safety across multiple locations requires standardization and control

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Need for Technology

• In order to properly manage processes and data associated with QMS elements, an enterprise level solution for data management is required.

• Multiple database and spreadsheet applications are migrated to a single application. Databases migrated include documents, regulatory, forms, vendor listing, QIN, audit, training.

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Return on Investment

Direct monetary return on investment is achieved through improved incident management resulting in reduced rework, warranty, aircraft damage and employee injuries. The return is achieved through improved reporting, management and analysis of occurrences. By actively capturing and managing a higher volume of lesser, often unreported occurrences larger, more costly events are avoided.

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Why Q-Pulse?

Similar applications were evaluated prior to selecting Q-Pulse as the preferred solution. Evaluations included a review of capabilities, industry knowledge and experience, ability to accommodate multiple locations and interface with existing business systems.

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What are we using Q-Pulse for?

Application Module

Customer Concerns CAPA/Customer

Internal & External Audit Audit, CAPA

Maintenance Related Error Management Occurrence/Incident/CAPA

Post Delivery Lessons Learned Audit, CAPA

Project Management CAPA

Quote Approval Document

Supplier Management Supplier/Audit/CAPA

Tool Calibration, Inspection and Maintenance Asset

Tool Equivalency, Lost Tools, Suspect Unapproved Parts, Technical Data Deviations

Occurrence/Incident

Procedure development, approval, distribution, change Document/Occurrence

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Customer Concerns

Initiate via wizard Default template applied Not applicable stages deleted

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Internal/External Audit

• External – No checklist, created “on demand” Regulatory Customer

• Customized CAR report for non conformance “findings”

• Internal Scheduled, some recurring Checklist templates used Standard non conformance

‘findings” • Supplier

Treated as “internal” Not linked to supplier

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MEAP Workflow

1 •MEAP Report•Gatekeeper

2 •Mandatory Reporting•Containment

3 •MEAP Analysis•Recommendation

4 •Event Review•Assign Actions

5 •Quality Review Board•Implement Actions

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MEAP Reporting/Analysis

Abbreviated

Full

Template

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MEAP Communication

Abbreviated

Full

Occurre

nce

Occurre

nce

Analysis

CAPA

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Post Delivery Lessons Learned

• PDLL Review (audit) set up during planning phase

• PDLL Checklist Financial performance On time delivery Customer Satisfaction

• Findings Cause Correction

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Project Management

Purpose/Scope •Define Project Charter•Establish Boundaries

Reason/Cause •Optional Stage•Define Causes addressed in Actions Stage

Action Plan •Summarize action plan in details•Add/assign actions to achieve plan

Implementation •Summarize implementation plan in details•Add/assign actions to achieve plan

Follow Up •Summarize follow up plan in details•Add/assign actions to validate effectiveness of actions

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Quote Approval

• Maximizes use of Documents Module Comprehensive routing templates

based on document “type” Accountability through scheduled

reporting Response time metrics

• Proposals Create Propos

al

Deal Revie

w

Approve

Activate

Revise

Ops Revie

w

Approve

Activate

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Supplier Management

• Occurrence module used to request new suppliers• Manages Suppliers of:

Certificated Non Certificated Fabrication

• Review dates based on: Periodic review Certificate Expiration

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Other Occurrence/Incident Uses

• Tool Equivalency Supporting information attached Closed as standard events Accept/reject recorded

• Lost Tools Require “investigation”

• Suspect Unapproved Parts Require “investigation”

• Technical Data Deviations Supporting information attached Closed as standard events accept/reject recorded

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Suggestions/Ideas

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Customer

• Issue 1 - Complaints come from the field, complaints are CAPA’s, No Mobile App for CAPA’s

• Work Around – use reporting app

• Solution - Mobile App for CAPA

• Issue 2 - Licensing Inconsistency Primary license required to read CAPA in customer record

• Work Around – Access CAPA from CAPA module

Create CAPA Assign Complete

Create Occurrence

Assign Analysis

Create CAPA

Assign CAPA

Complete Analysis

Complete CAPA

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Audits

Issue• CAPA’s are released when created

– Defeats purpose of report acceptance– If CAPA completed before audit, locks audit

Work Around• Do not assign CAPA’s until report accepted

Solution• Hold CAPA’s until report accepted or audit “completed”

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Reports

• Issue [most] report fields segregated by module Unable to develop report that combines

occurrence, incident and CAPA data• Work Around

Create multiple reports and combine in .pdf format

• Solution Expand field availability

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Messaging

• Issue 1 Message volume overwhelming

• Each individual record generates it’s own message– Audit findings– Overdue notifications

Work Around• Turn off messaging• Create reports

Solution • Add option to group messages. Provide link to launch pad or list view.

– You have over due “XX” or – You have been assigned findings

• Issue 2 No on demand messaging

• Manual status update, request information, clarifications Work Around – screen shot and external mail Solution – Add linked messaging , retain history

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Desktop vs Web Client

• Issue Icon to desktop version and link to web client in Email confusing

to users Web Client has limited functionality, not compatible with all

browsers• Work Around

None• Solution

Allow system setting to suppress icon or hyperlink in email Increase functionality of web client and eliminate desktop version

Increase compatibility with browser versions

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Supplier

• Issue 1 Not able capture review history

• Work around Add note to record

• Solution Add review functionality like documents module

• Issue 2 Audits not linked to Supplier

• Work Around CAPA’s linked to supplier are linked to audit

• Solution Add ability to link audit to supplier

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Contact information