using org-master for knowledge based organizational change

USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE

Dmitry Kudryavtsev – [email protected] Grigoriev – [email protected]

Valentina Kislova – [email protected] Zablotsky – [email protected]

June 30, 2005, Varna

Third International Conference "Information Research, Applications and Education": i.TECH

2Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005

Outline

1. ORG-Master application area

2. Requirements to business modeling tool for organizational change

3. Main concepts and advantages of ORG-Master

4. Application of ORG-Master and practical results


ORG-Master application area

Certain tasks:Organizational change:• Business process improvement• Business restructuring• Quality management implementation

Certain environmentGrowing markets with transitional economy (GMwTE):• Extremely high pace of change in market conditions and business

environment• Low level of managerial culture • Predominance of informal methods of management


Outline






Requirements to business modeling tool for organizational change

Requirement 1: Ability to represent information in different ways

Requirement 2: Ease to make changes in the model and documents

Requirement 3: Ability to create a complex model integrating different

views on the business


Different purposes and ways of information utilization

Different qualification of information users

Different roles of information users at an enterprise

Practical reasons

…

Ability to represent information in different ways

DFD

EIDEF0

Diagrams

Tables

IDEF0

Text

Software requirements

Different formats





Practical reasons Software requirements

Different formats

Different levels of abstraction








Different formats


Different structure of knowledge

Strategist

Personel manager

Informationmanager

Personel

Information

GoalsPersonel

Information

Goals

Information

Personel

Goals



Different formats





Different structure of knowledge



Ease to make changes in the model and documents

Salesman-consultantSalesman

Salesman-consultant

Industrial engineer

Development of product initial

design

Development of product initial

design

Fast dynamic of the enterprise development is especially relevant for growing markets with transitional economy and require constant changes in business processes, business model and regulating documents.

Changes in model (i.e. changes in objects and in their relations) must be reflected in every document

…DFD

EIDEF0

Diagrams

Tables

IDEF0

TextCHANGES


Ability to create a complex model integrating different views on the business

Organizational change initiative is integrated with other tasks.

Business Processes

model…

Information Systems

model

Goals and Measures

model

…Organizational change

Composition of tasks

Strategic improvements

Information system implementation

Composition of integrated models

For example, companies should define strategic goals, implement strategies, implement resource planning or document management systems

This tasks can be done both in series and in parallel and include different analysts concentrating either on different tasks. The solution of every task require its own model.


Outline






Classifier

Classifier – hierarchical tree of particular objects (e.g. organizational roles, functions, material resources, documents etc), which can have different attributes: type, meaning, comments etc. In the process of building classifier objects become structured into a hierarchy/ tree – they receives relationships of AKO (“A Kind Of”) type.

Classifier: “Business Processes”

1. Operating processes

1.1. Understand markets and customers

1.1.1. Determine customer needs and wants

1.1.1.1. Conduct qualitative assessments

1.1.1.2. Conduct quantitative assessments

1.1.2. Measure customer satisfaction

1.2. Develop vision and strategy

2. Management&support processes


Matrix

Matrix (table) – models that define relationships between objects of different classifiers in any combination of the later. Relationships can also have different attributes (directions, type, name, index, meaning).

А) Matrix as a relationship of objects from 2 classifiers

В) Tabular representation of a matrix of 2 classifiers

С) «Triple matrix»


Matrix in ORG-Master interface


Function 1

Regulating documents

Resources

Documents

Database

Function 2

Regulating documents

Business-process

Infrastructure

Org. role

Infrastructure

Org. role=

Warehouse

Functions Regulating documents

InfrastructureFunctions

Org. rolesFunctions

Functions Resources Functions

Functions FunctionsDocuments

Documents Databases

Resources Warehouses

System of classifiers and matrixes

Business process model as a system of classifiers and matrixes


Business process model as a system of classifiers and matrixes(Model diagram in ORG-Master)

Businessprocesses

Businessprocesses

DocumentsFunctions

Org. roles

Warehouses

Infrastructure

Resources & Products

Databases


Different interfaces for input and output of information

Pseudographics

…DFD

EIDEF0

IDEF0

The main specialty of ORG-Master consists in division of business modeling interface from model representation one.

Requirement 1

Functionality and advantages of ORG-Master:• ability to both easily fine-tune text reports, that allow to generate regulating reporting for particular corporate standards, and generate visual diagrams of business processes that support business analysis and understanding • ability to generate multidimensional reports based on matrixes from business model• ability to fine-tune level of abstraction (detail) in reports


Centralized Repository

All the objects and their relations are stored and represented in one centralized repository.

ONE change

MANY implicationsRequirement 2

Functionality and advantages of ORG-Master:• changes in objects and in their relations made in one place of model are reflected throughout the whole model • changes in the model cause changes in all the reports, tables and diagrams created which include changing objects or relations

…DFD

EIDEF0

IDEF0


From business process model to complete enterprise model

Businessprocesses

Businessprocesses

Documents Functions

Org. roles

Warehouses

Infrastructure

Resources & Products

Databases

Goals

Information objects

Measures

+

+

+Business processes…

Information systems

Goals and measures

…

Requirement 3

Functionality and advantages of ORG-Master:• ability to create complex business model that reflect different views on the business• possibility to create “individual” objects and models • ability to decompose the whole business model into constituent separate submodels


Practical advantages

• Quick modeling and actualization

• Easy to learn

• Low price


Outline






Application of ORG-Master and practical results

6-year history of application in the organizational change initiatives.

Broad range of ORG-Master clients located in Russia, Ukraine.

Size of ORG-Master clients vary from small companies to large holding structures (up to 10000 people).

The results of typical ORG-Master application in BPI initiatives include:• Business model which describe functions, organizational roles,

goals and measures, functions distribution among organizational roles and description of necessary business processes.

• Regulating documents based on business model (job descriptions, procedures etc)

• Diagrams of the necessary processes based on business model


Thanks.

Questions?

Dmitry Kudryavtsev – [email protected] Grigoriev – [email protected]

Valentina Kislova – [email protected] Zablotsky – [email protected]

www.bigc.ru

using org-master for knowledge based organizational change

Documents

advantages of org

masterapplication of

business modeling tool

high pace of change

different views

different waysrequirement

different wayskudryavtsev

practical results kudryavtsev